CareLINK vs CareLink™ Connect US
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CareLINK
This HIPAA-secure communication suite replaces traditional call centers with features like transcribed visual voicemail, shielded calls, and on-call scheduling. It offers mission-critical push notifications and integrates audio/text records for easy retrieval, securely handling patient photos.
- HIPAA-secure call center replacement
- Transcribed visual voicemail
- Shielded outbound calling
- On-call schedule management
- Audio and text record capture
- Secure patient photo sharing
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HIPAA secure call center and answering service replacement and communications suite with automatically transcribed visual voicemail, shielded outbound calling, on-call schedule management, full audio and text record capture with retrievability, secure photos from patients, and more.... Mission critical with push notifications plus options for email, text, and pager alerts. Replaces multiple partial solutions in one single, workflow driven platform. Note: Only works for customers with a current, active subscription through Callidus Health, LLC.
CareLink™ Connect US
This app allows authorized caregivers to remotely monitor the glucose levels of up to five individuals with diabetes. It provides access to sensor glucose data and insulin pump or CGM system information from compatible Medtronic devices.
- Monitor up to five people simultaneously
- View sensor glucose levels
- Access insulin pump information
- Access CGM system information
- Secondary display of diabetes data
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Now you can follow up to five people simultaneously. Right on your phone, The CareLink™ Connect app provides an easy way to view the sensor glucose levels of a person with diabetes using some Medtronic devices. When a family member or a friend has diabetes, you want to be supportive and stay close. You might want to know if their glucose levels go too high or too low, be able to quickly and easily access their insulin pump or Continuous Glucose Monitoring (CGM) system information. To remotely access sensor glucose levels or pump system information, care partners need to install the CareLink™ Connect app on their smartphone. Additionally, the person with diabetes must have a compatible MiniMed™ insulin pump or CGM connected to the CareLink™ software through the corresponding patient mobile app. For more information about the CareLink™ Connect app, please visit medtronicdiabetes.com or contact a Medtronic representative. IMPORTANT NOTE: For real-time updates, the app must consistently receive data from the CareLink™ server, while the insulin pump or CGM system must continually upload data to the CareLink™ server. The CareLink™ Connect app exclusively supports the MiniMed ™ 700-series insulin pump and selected CGM systems. It does not support all other CGM systems, MiniMed™, or Paradigm™ insulin pumps. To find a list of compatible smartphones, please visit medtronicdiabetes.com/app-check. The CareLink™ Connect app is intended to provide a secondary display of insulin pump and CGM (Continuous Glucose Monitor) data on a supported mobile device. CareLink™ Connect app is not intended to replace the real-time display of insulin pump or CGM data on the primary display device. All therapy decisions should be based on the primary display device. CareLink™ Connect app is not intended to analyze or modify the insulin pump and CGM data that it receives. Nor is it intended to control any function of the insulin pump or CGM system to which it is connected. CareLink™ Connect app is not intended to receive information directly from the insulin pump or CGM system. This app is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician, or other qualified health care provider with any questions you may have regarding a medical condition or treatment. Please note that this app store should not be your primary method of resolving technical or customer service issues. To ensure the protection of your privacy and personal information, as well as the prompt resolution of any technical or customer service problems you encounter with any Medtronic product, we kindly request that you contact Medtronic's 24-Hour Technical Support line. Medtronic is committed to addressing customer complaints concerning our products. If Medtronic determines that your comment or complaint requires further attention, a member of our team will make an effort to contact you in order to gather additional information. ©2023 Medtronic. All rights reserved. Medtronic, Medtronic logo and Engineering the extraordinary are trademarks of Medtronic. ™*Third party brands are trademarks of their respective owners. All other brands are trademarks of a Medtronic company.
Screenshots
Verdict
The clearest difference is review sentiment: CareLINK at 100% against CareLink™ Connect US's 11%. CareLINK also leads on rating (4.8 vs 2.9) and update cadence (every 6 weeks vs every 4 months). CareLink™ Connect US's advantage is monetization model (free vs subscription). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CareLINK holds the better App Store score, 4.8 against 2.9. Both are backed by a comparable volume of ratings — 16 and 17 respectively. Written reviews point the same way: 100% of CareLINK's written reviews are positive against 11% of CareLink™ Connect US's.
CareLINK ships an update every 6 weeks, CareLink™ Connect US every 4 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.
| Parameter | CareLINK | CareLink™ Connect US |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (16 ratings) — better | 2.9 (17 ratings) |
| Positive reviews | 100.0% of reviews — better | 10.7% of reviews |
| Number of ratings | 16 | 17 — better |
| Update frequency | Every 6 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 10.0 — better | 14.0 |
| Further details — not scored | ||
| Size | 35 MB | 114 MB |
| Age rating | 17+ | 4+ |
| Developer | CallidusHealth | Medtronic, Inc. |
Customer experience
CareLINK
CareLink™ Connect US
Bugs and requests
CareLINK
Not enough reviews yet to summarise bugs or requests.
CareLink™ Connect US
Reported bugs
3 issues- Incompatible with latest iOS versions
- App crashes or freezes frequently
- Data sync issues between app and pump/sensor
Requested features
4 requests- Add Apple Watch support
- Improve notification customization and reliability
- Allow multiple patient monitoring on a single account
- Provide better integration with other diabetes management apps
In-app purchases
CareLINK
No in-app purchases
CareLink™ Connect US
No in-app purchases
Questions
Is CareLINK free?
Is CareLink™ Connect US free?
Which has better reviews, CareLINK or CareLink™ Connect US?
Do CareLINK or CareLink™ Connect US have ads?
Which is updated more often, CareLINK or CareLink™ Connect US?
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