Comparison

CareLINK vs CareLink™ Connect US

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CareLINK

This HIPAA-secure communication suite replaces traditional call centers with features like transcribed visual voicemail, shielded calls, and on-call scheduling. It offers mission-critical push notifications and integrates audio/text records for easy retrieval, securely handling patient photos.

Highlights
  • HIPAA-secure call center replacement
  • Transcribed visual voicemail
  • Shielded outbound calling
  • On-call schedule management
  • Audio and text record capture
  • Secure patient photo sharing
Features
Read full description

HIPAA secure call center and answering service replacement and communications suite with automatically transcribed visual voicemail, shielded outbound calling, on-call schedule management, full audio and text record capture with retrievability, secure photos from patients, and more.... Mission critical with push notifications plus options for email, text, and pager alerts. Replaces multiple partial solutions in one single, workflow driven platform. Note: Only works for customers with a current, active subscription through Callidus Health, LLC.

About

CareLink™ Connect US

This app allows authorized caregivers to remotely monitor the glucose levels of up to five individuals with diabetes. It provides access to sensor glucose data and insulin pump or CGM system information from compatible Medtronic devices.

Highlights
  • Monitor up to five people simultaneously
  • View sensor glucose levels
  • Access insulin pump information
  • Access CGM system information
  • Secondary display of diabetes data
Read full description

Now you can follow up to five people simultaneously. Right on your phone, The CareLink™ Connect app provides an easy way to view the sensor glucose levels of a person with diabetes using some Medtronic devices. When a family member or a friend has diabetes, you want to be supportive and stay close. You might want to know if their glucose levels go too high or too low, be able to quickly and easily access their insulin pump or Continuous Glucose Monitoring (CGM) system information. To remotely access sensor glucose levels or pump system information, care partners need to install the CareLink™ Connect app on their smartphone. Additionally, the person with diabetes must have a compatible MiniMed™ insulin pump or CGM connected to the CareLink™ software through the corresponding patient mobile app. For more information about the CareLink™ Connect app, please visit medtronicdiabetes.com or contact a Medtronic representative. IMPORTANT NOTE: For real-time updates, the app must consistently receive data from the CareLink™ server, while the insulin pump or CGM system must continually upload data to the CareLink™ server. The CareLink™ Connect app exclusively supports the MiniMed ™ 700-series insulin pump and selected CGM systems. It does not support all other CGM systems, MiniMed™, or Paradigm™ insulin pumps. To find a list of compatible smartphones, please visit medtronicdiabetes.com/app-check. The CareLink™ Connect app is intended to provide a secondary display of insulin pump and CGM (Continuous Glucose Monitor) data on a supported mobile device. CareLink™ Connect app is not intended to replace the real-time display of insulin pump or CGM data on the primary display device. All therapy decisions should be based on the primary display device. CareLink™ Connect app is not intended to analyze or modify the insulin pump and CGM data that it receives. Nor is it intended to control any function of the insulin pump or CGM system to which it is connected. CareLink™ Connect app is not intended to receive information directly from the insulin pump or CGM system. This app is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician, or other qualified health care provider with any questions you may have regarding a medical condition or treatment. Please note that this app store should not be your primary method of resolving technical or customer service issues. To ensure the protection of your privacy and personal information, as well as the prompt resolution of any technical or customer service problems you encounter with any Medtronic product, we kindly request that you contact Medtronic's 24-Hour Technical Support line. Medtronic is committed to addressing customer complaints concerning our products. If Medtronic determines that your comment or complaint requires further attention, a member of our team will make an effort to contact you in order to gather additional information. ©2023 Medtronic. All rights reserved. Medtronic, Medtronic logo and Engineering the extraordinary are trademarks of Medtronic. ™*Third party brands are trademarks of their respective owners. All other brands are trademarks of a Medtronic company.

Screenshots

CareLINK4 screens
CareLink™ Connect US4 screens

Verdict

The call

The clearest difference is review sentiment: CareLINK at 100% against CareLink™ Connect US's 11%. CareLINK also leads on rating (4.8 vs 2.9) and update cadence (every 6 weeks vs every 4 months). CareLink™ Connect US's advantage is monetization model (free vs subscription). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

CareLINK holds the better App Store score, 4.8 against 2.9. Both are backed by a comparable volume of ratings — 16 and 17 respectively. Written reviews point the same way: 100% of CareLINK's written reviews are positive against 11% of CareLink™ Connect US's.

UpkeepUpdate frequency

CareLINK ships an update every 6 weeks, CareLink™ Connect US every 4 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.

Scorecard5 real differences · 5 level
CareLINK versus CareLink™ Connect US: the parameters behind the verdict, then further details
ParameterCareLINKCareLink™ Connect US
PriceFreeFree
Rating4.8 (16 ratings) — better2.9 (17 ratings)
Positive reviews100.0% of reviews — better10.7% of reviews
Number of ratings1617 — better
Update frequencyEvery 6 weeks — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS10.0 — better14.0
Further details — not scored
Size35 MB114 MB
Age rating17+4+
DeveloperCallidusHealthMedtronic, Inc.

Customer experience

CareLINK

All ratings16 ratings
Positive93.8%
Neutral0.0%
Negative6.3%
Written reviews13 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

CareLink™ Connect US

All ratings125 ratings
Positive34.4%
Neutral5.6%
Negative60.0%
Written reviews140 reviews
Positive10.7%
Neutral12.9%
Negative76.4%

Bugs and requests

CareLINK

Not enough reviews yet to summarise bugs or requests.

CareLink™ Connect US

Reported bugs

3 issues
  • Incompatible with latest iOS versions
  • App crashes or freezes frequently
  • Data sync issues between app and pump/sensor

Requested features

4 requests
  • Add Apple Watch support
  • Improve notification customization and reliability
  • Allow multiple patient monitoring on a single account
  • Provide better integration with other diabetes management apps

In-app purchases

None

CareLINK

No in-app purchases

None

CareLink™ Connect US

No in-app purchases

Questions

Is CareLINK free?
CareLINK is free to download, with no in-app purchases.
Is CareLink™ Connect US free?
CareLink™ Connect US is free to download, with no in-app purchases.
Which has better reviews, CareLINK or CareLink™ Connect US?
CareLINK is rated higher. CareLINK averages 4.8 out of 5 from 16 ratings, while CareLink™ Connect US averages 2.9 from 17 ratings.
Do CareLINK or CareLink™ Connect US have ads?
Neither CareLINK nor CareLink™ Connect US shows ads.
Which is updated more often, CareLINK or CareLink™ Connect US?
CareLINK ships an update every 6 weeks, and CareLink™ Connect US every 4 months. Most recently, CareLINK was updated on November 1, 2026 and CareLink™ Connect US on November 3, 2026.

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