Best Omnichannel Contact Center Apps

0.0(0 ratings)

Free

Agent Mobile Experience by Total.Care Holdings LLC.

Hit the road, stay connected.

Strong Contender

5.0(4 ratings)

Free

This business application allows teams to manage customer phone and text interactions remotely. It acts as a collaboration tool to keep your workforce connected to clients and prospects, ensuring no sales or service opportunities are missed.

ST - Contact Center Pro by Desktop Communications, LLC

Worth Considering

by Mitel Networks Corporation

2.0(10 ratings)

Free

Manage your business phone line, make calls, and check voicemails from any location. This app keeps you connected and in control of your communications while on the go.

More Omnichannel Contact Center apps to explore

OSCC Dashboard

Omnichannel contact center

NFON Contact Center Hub

Your Beautiful Address Book

Vonage Contact Center

Quick call, text, email initiationSynchronized contactsCustom mail client support

A streamlined address book designed for easy contact management. Quickly initiate calls, texts, or emails with your favorite people. Features synchronized contacts and custom mail client integration.

Omnichannel contact center

by Mitel Networks Corporation

OSCC Remote Assistant

This app serves as an employee experience platform for customer service agents. It allows users to view their work schedules, refer friends for cash rewards, discover campus events, and access company information.

View work scheduleRefer friends for cashDiscover campus events

This app extends your contact center to mobile devices, enabling customer-facing teams to access shared customer data and AI features. It facilitates compliant omnichannel communications, reduces handle times, and improves visibility for quality management.

Omnichannel communicationsShared customer data viewAI-powered productivity

by Netronix Corporation

Contact creation and managementCross-device contact syncingAnalytics building

This business app helps professionals organize contacts, sync them across devices, and build analytics. It offers cloud backup for all your contact information.

KrispCall: Second Phone Number

(2)

free

Business Calling & Call Center

Virtual phone numbers (toll-free, local, mobile)Global number availability (100+ countries)Unlimited calls and texts

This AI-powered app provides businesses with virtual phone numbers from over 100 countries, enabling global communication. It offers unlimited calls and texts, secure non-VoIP numbers for 2FA, and integrates seamlessly into workflows for efficient client and team interaction.

Aloware Talk - Business Phone

(55)

freemium

by Aloware, Inc

Business phone systemSMS/MMS messagingReal-time notifications

This business phone system app extends your contact center to mobile, allowing you to make and receive calls, send messages, and manage customer interactions from anywhere. It integrates with major CRMs and provides real-time alerts to ensure you never miss an opportunity.

This app provides a powerful international call center solution for mobile devices. Handle customer calls, manage contacts, and integrate with business tools from anywhere. It offers advanced call management features and analytics for improved productivity.

International callingSMS and MMS with templatesWhatsApp Inbound Messages

free with in-app purchases

(32)

Gorgias Helpdesk

by Gorgias Inc.

Unified inbox for all channelsView customer history across channelsRespond instantly with templates

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

All channels. One mobile app.

MightyCall Call Center

Business Communications

Business phone numbersCall and SMS managementVoicemail transcription

This app provides a comprehensive solution for managing business communications, enabling users to set up call centers with dedicated business numbers and handle calls, SMS, and voicemails. It offers features like call recording, IVR setup, and CRM synchronization to enhance customer service and team collaboration.