This mobile application provides real-time customer service chat for businesses, allowing agents to respond to customer inquiries, manage sales, and resolve issues from anywhere. It offers features like message sneak peeks, automated greetings, and a built-in ticketing system to enhance customer support and sales.
What We Love
- 👍 Clean and easy UI
- 👍 Stable and useful for communication
- 👍 Good app, provides communication options
- 👍 Recommended
- 👍 Very good
- 👍 Great communication tool
- 👍 Helpful
- 👍 Great app
- 👍 The BEST
- 👍 Excellent Services
- 👍 Kullanışlı (Convenient)
- 👍 Good software and service
- 👍 Great Upgrade
- 👍 Easy to use interface
Room to Improve
- 🐛 Cannot save pictures after update
- 🐛 Important feature (in-chat notification) removed
- 🐛 Live chat bugs on latest iOS
- 🐛 iPad app broken in landscape mode
- 🐛 Terrible user experience, poor system design
- 🐛 Message delays or lost messages
- 🐛 Billing system terrible, hard to subscribe
- 🐛 No customer service, only unhelpful bots
- 🐛 Developers haven't responded to reviews for years
- 🐛 Editing a chat sends unedited version
- 🐛 Auto-correct/punctuation messes with typing
- 🐛 Latest version glitches with notification errors
- 🐛 Apple app version very different from browser
- 🐛 Text box in Helpdesk tickets infuriating, cannot enter single quote
- 🐛 Consistently getting worse, more unusable
- 🐛 Screen shifts up when typing, hides content
- 🐛 Enter key doesn't submit message with Bluetooth keyboard
- 🐛 No dark mode
- 🐛 Difficult to create tickets or see online agents
- 🐛 New version not productive, awkward
- 🐛 Late notifications, missing chats
- 🐛 Cannot tag chats comfortably
- 🐛 Cannot check chat reports
- 🐛 Cannot look up details
- 🐛 Chat redirected to another place, potential hack
- 🐛 App freezes, appears no internet
- 🐛 App causes missed chats, turns chat on automatically
- 🐛 Cannot zoom or rotate screenshots
- 🐛 Do not want to accept chats all the time, auto-accepts
- 🐛 Notifications not reliable, causing missed chats
- 🐛 App not part of LiveChat ecosystem, needs improvement
- 🐛 Old app worked when phone was locked, new app logs out
- 🐛 Notifications don't work
- 🐛 Last update not optimized for iPhone
- 🐛 Misses notifications, losing sales
- 🐛 App is trash
- 🐛 Much worse than previous app, less features, worse layout
- 🐛 Forced upgrade to a 'Lite' version
- 🐛 Horrible UX for Agents, 'Lite' version missing features
- 🐛 Cannot select and copy specific info from chat, only entire text box
- 🐛 Cannot see which agents chatted with a customer in archives
- 🐛 Notifications not working
- 🐛 Worst app, doesn't notify of chats
- 🐛 No iPad support, no landscape mode
- 🐛 Terrible app
- 🐛 Still doesn't work, error messages
- 🐛 Original app logged in even when not connected
