Leave a Review Costa Vida
This app is designed to rip you off if you are getting a veggie option
Watch out. I almost ended up paying 25$ for a bean and cheese burrito. Don’t trust these people.AppleSoSo
Terrible customer service
I arrived at the store when app said the order would be ready. The order was not even started. The employee did not apologize and took about 20 minutes to get my order ready. She failed to get the jalapeños on my tacos and my wife and son’s burritos were not smothered and we were given two chicken burritos instead of one chicken and one sweet pork. I regret paying the 15% tip up front on the app. I relayed all of this on a survey that Costa Vida solicits on their receipt. When the online survey asked if I would like to hear from a Costa Vida team member I said yes and supplied my phone number. I did miss a call from out of the area but there was no message left. As far as I know they didn’t call. If they did, they didn’t care enough to leave a message. I guess Costa Vida does not care about this ex-Customer. That’s ok. Chipotle is almost as close to my house.Show lessDirevarg
Friendly service and great food!
Besides the great food, my favorite thing about Costa Vida is the friendly staff - they’re always super friendly and put on a smile for each and every customer!burritobabe77
Great restaurant but the app is more difficult than it needs to be
Update: the new app won't let me order now. I have an iPhone and it just stays on a loading screen forever. My friend with an iPhone has the same problem but another with a Samsung can load the menu just fine.
I love eating here and was so excited that they got an app (I’m an app/order ahead junky) but this app is way behind the times as far as ease of ordering/rewards.
It really needs to streamline the rewards so that if you order in app you don’t have to scan your receipt afterwards (which doesn’t always work anyway). Also the first time I clicked “redeem” for my $4.00 it then tells me I have to use it in store instead of through the app ordering and that I only have 2 hours to redeem it or I lose it. I work in a mall and don’t have time to wait in the 30 minute long lunch lines which is why I like ordering ahead.
Please update the app so that it’s easier to order on, and so that you get points just from ordering on the app, instead of havShow lessRelizabethB
Developer Response
Hello, Thank you for your feedback. We will pass this on to our team for further consideration :) -App SupportWhere did the “special instructions” field go?
1) always get my food to go, so I like the lettuce & pico on the side so my burrito does not get soggy on the way home. With the “special instructions” or whatever it used to be called, I could tell them to put them in a separate cup, same thing for sour cream.
2) please allow us to use our rewards when ordering from the app!! Seems kind of strange (actually bordering on ludicrous) that you can’t use the rewards from the app that is tracking them!!! 😧😳
3) Costa Vida is my favorite restaurant bar none, & I generally eat there multiple times per week, & I was doing it more often when the app allowed me to give special instructions, now I can no longer order ahead because it I do, my burrito is soggy & the sour cream is hot & has run completely off of the burrito!!
PLEASE BRING BACK THE SPECIAL INSTRUCTIONS OPTION!!!
One of the managers I spoke to at the restaurant said he had been told it would be put back in the app, but it has been MONTHS & NOTHING has happened!!!
Finally, Costa Vida (the restaurant) gets 5+ stars, but removing the special instructions option knocked the app down to where I now only use it to track my rewards... how difficult can it be to add some bounds checking to the app? Can’t imagine why you might want to do anything but capture the text & transfer it to the order screen or printout... did someone actually hack you via that field??Show lessSecuritySam
Great idea, but glitchy
Many times I lose out on earning points because the app pops up with an error and when you go to Need Help it says I need an email. My profile is completely up to date, I’ve deleted and reinstalled, logged out and logged in but it’s still not accepting the receipt or says I have no email. It’s still our favorite go to, and the app really is a great idea, but needs to be updated or fixed.Show lessstacym70
Fixed! Works fine now.
Development team reached out to me, credited me with points and the last time I tried to scan a barcode, it worked properly and I did not encounter the error I experienced previously. So I’m happy now 😁Pentatonic145
Worthy App if u r a Costa Vidan!
Big fan of this chain! Sometimes go more than once a week! The $4 benefit you get comes more quickly than you think. I've had problems too with this app but the customer service was really nice and helpful. It's not that big of a deal to key in the barcode! It's the fab food that really matters!St Janeen Music Patroness
Easy & useful
I always scan my receipts right after I get them. I wish the rewards were a little more or the app has special offers like additional discounts. But all in all, easy to use and to save money. This is my favorite place to eat and they always have great service and food.Ansjakdbx482
Not worth the time
To begin with this is a piece of crap app. It wouldn't scan the barcode after many tries so I had to do it manually. This is not a reward program when you have to force your customers to scan it within 48hrs or it's not valid. I feel like I'm being more penalized than rewarded. Costa Vida you have to do better than that. What difference does it make if I scanned the receipts within 48hrs or a week later. Your system already has a record of the sales. It is not like we're trying to cheat you. Don't think that you're doing a good service to us just because you have this app. I'll take my business to somewhere that really cares about their customers.Show lessPchild168
