Leave a Review Costa Vida
Thumbs down
The App claims to reward you by scanning your receipt to earn points. Problem is... the employees “forget” to give you your receipt. The last 2 times they took my receipt and laid it to the side of the register. When I asked for it, the employee was confused and acted like he had given it to me. When I pointed it out to him, he was rude and pushed it out me. If you watch carefully you will notice they do everything not to hand you your receipt. Dishonest at bestShow lessHateLevon
Decent rewards but designed to be difficult
The app is just OK for ordering food. Often I have trouble with buttons lining up and screens that won’t show you the next button to allow checkout. Reordering the same food you have done before is way more difficult than it should be. A simple “favorite orders” menu would be so much easier especially with all the special requests for each item.
The more frustrating part is that they force you to scan your receipt to get points even when you order within the app. How does that make sense? Also, once you have earned points, you cannot use the app to redeem them. You have to go the restaurant and pay there because there is no option to order in the app and redeem any points. It also means you can’t even order with the app and pay at the store because the app only processes your order once you pay so you have to call in or order in person to redeem points. Overall, I like the food but the app feels like they don’t care about rewarding customers.Show lessKtmguy380
Bad offers and Irrelevant
Occasionally you’ll receive offers in the app. I’ve found that the offers are not always valid and the company doesn’t honor them.
I received a push notification of double reward points on one day and let this sway my decision for lunch. Took my family. Food was fine. I used the app to scan my receipt, received 28 points (you receive 1 point for every dollar spent). I threw the receipt out because I had no need for it. I figured the double points would be added later, they never were. I thought it was worthwhile to make an inquiry through the app about the missing double points, I got an email back saying they would need a copy of my receipt to investigate. After this experience I was soured and the app was of little value to me and made sure to turn off push notifications.Show lessRealfunguyjim
Black Friday notification
I hope whoever is in charge of setting up notification for Black Friday gets this. I usually get notifications once a week or so which isn’t a big deal, but on thanksgiving and Black Friday I got 14 different notifications about a sale they had going. Fourteen! It wasn’t the same one popping up multiple times, they were all different. One or two would be fine and I was planning on getting gift cards but after this I have zero desire to.Show lessCamJam123
Poorly Designed
They’ve got good framework but it will be several small updates or one major update before this app works the way a food service app should.
For starters, in order to make a mobile/online order while using the app, it opens the browser within the app rather than having a built in section for making an order.
The second thing that’s really frustrating about it is you’re unable to redeem any kind of rewards you’ve earned while placing a mobile order. If you want to use these on a mobile/online order, then you need to pay when you arrive.
When these two major points are addressed, I think the app will be a lot better and actually worth using. Until then, I have other options that have functioning apps that work far better.Show lessIce Lioness
App needs improvement
Costa vida is one of our favorite places to eat! That being said, This app could be much more user friendly. I don’t like that you only have 48 hrs to upload receipts. The order function is extremely difficult. The last 3 times we have ordered from the app, we have waited an additional 30 minutes BEYOND the estimated pickup time to get our food, and they usually get something wrong so we have to drive back 15 minutes to fix it.Show lessElifire
Not Very Rewarding
It’s easy to see how Costa Vida does their rewards system with the “just scan your receipt & earn points,” but the truth of the matter is it’s a cop out. It allows them to NOT reward you and puts complete ownership on the user. Half the time I forget to scan my receipt altogether. The other half, I forget to scan my receipt until I’m home from visiting the restaurant which doesn’t work because Costa Vida has hidden geolocation requirements into the app prohibiting you from scanning unless you’re within walking distance of one of their restaurants. Manually entering the barcodes doesn’t help the issues either. If you’re eating with family that doesn’t have the app and would like to give you their “points” too bad—the app doesn’t allow that. One receipt scanned per day per visit. So much for rewarding loyalty!
All in all, it’d be a great concept if they actually cared about honoring the loyalty of customers. As it currently stands, it’s a cheap attempt to feign customer rewards while ultimately hoping they don’t have to pay out ANY rewards.Show lessBlurr560
TWO DIFFERENT LOGINS!!
Why, in all sensibility, do you need two logins to order food in this app? You need one to look at and order from the menu, then you need one to PAY for the food - and we’re not talking about PAYPAL, VENMO, or some other actual 3rd party payment provider.
You go to a separate site - in the app still, but visibly different - and pay for the food there! CV, do yourself a favor, and make the app TRULY be a one stop shopping experience! This app needs a SERIOUS UPDATE!
If anyone orders from the app, just beware of the major inconvenience this app will take you through.Show lessejolmedia
Inbox doesn’t work
I get offers in my inbox and all I can see is emojis in the text. Can this be fixed??Trex232
Finally a not obnoxious app
I really like the app. It’s one of the first restaurant apps I have gotten that’s not just totally obnoxious. The one thing I would like to see changed is the store favorites. Once you favorite a store you can’t un-favorite it. It pops up a message saying “oops you already favorited that location”. Thanks, I know, I want it gone. I moved! HahaShow lessEjmeidell
