Leave a Review Costa Vida
Very Dissapointed
I love costa vida but am very frustrated with the app. First, the UI is confusing and difficult to navigate at times. In the middle of an order, if you navigate to the wrong page it clears your cart. Second, when I arrived for curbside pickup I couldn’t tell any way to easily notify the store I had arrived and to enter my stall number. Third, several valid rewards which I have tried to redeem on the app haven’t worked. It simply says “the reward isn’t valid” but then doesn’t give any explanation or instructions for properly redeeming the reward.Show lesstylercsorenson
Error billing gift card.
Every time I’ve tried to use the app I get an error for my gift card that works fine in the stores. We have one gift card with a sizeable amount on it that we purchased over a Black Friday deal, the app even shows me the amount left on it. But when I click to use it, I get an error saying that it can’t Bill the gift card and then my order disappears and I have to start over. I have had to go into the store to order and use it. Why have an app? Not impressed.Show lessKksvendsen
No Customization Options?
When you order, there are no customization options - you can't specify half beans / half rice, you can't pick Cherry Coke (even when that's what you get every time you visit the store), and it's very frustrating. Uninstalled and unsub'd from their emails because there is no point to using their app and rewards program if I can't order online.Show lesstuesdaymorning
Best catering service ever!
We catered Costa Vida for our daughters wedding dinner, and then also a family reunion, and they were terrific both times! They were easy to work with, allowing me to text and email back and forth on details. They arrived early to set up, were friendly and flexible, served our guests with a smile, and left us equipped to take the leftover food home. We highly recommend them.Show lessCorinne Jenkins
Chilli verde
I discovered costa vida and the delicious burritos and can’t resist stopping by every day.ifyvic
Great food and great service!
The food is always fresh and delicious! There is a girl named Amanda that is very friendly, fast and precise that always makes me feel welcome! The other employees are great too, like the guy there named David. Way to go Costa! The Saratoga Springs location is definitely my favorite.sunandflowers
No longer accepts orders
Once upon a time this app allowed you to place an order for your favorite Costa Vida store to avoid waiting in line. Not anymore. I’ve tried everything to get the ordering panel, which is STILL VISIBLE AND FUNCTIONING, to accept any other form of payment besides a gift card. No luck. There isn’t a section to put your payment details anywhere, whether during your order or in your profile in the app. You either pay with a gift card or you don’t order with the app. If the ordering function has been removed from the app, why not remove its VISIBILITY?
Added to the misfortune of the ordering process, when I discovered only a gift card could be used, I tried to find somewhere on the app to reload a card. Nope. You have to buy another gift card to load it and pay for your order. This system is completely screwed up. Make up your mind. Are you going to have an ordering system in your app or not? There’s no better time to figure this out than right now with the pandemic going on.
I’ll be deleting the app. With my continued misfortune being unable to connect to Costa Vida through DoorDash as well, it looks like I won’t be making a visit or placing an order. Oh well.Show lessA Hangry Customer
Poor employees! No AC in AZ heat!
We love Costa Vida and their food and have been faithful patrons for many years. However, the poor employees have been working without A/C for at least a month. This last weekend the temperature reached 116! I went in to pick up food on Saturday and it was sweltering in there. The employees said the A/C had been broken for quite a while. My husband went back today and it STILL hasn’t been fixed. That is totally unacceptable and does not show that the owners care a single bit about their employees. The least they could do is get some portable A/C units in there to give them some relief.Show lessAngeleeHolt
Checkout is Bad
If you hit the back button accidentally (which happens all the time because it’s and intuitive thing to hit back when you’re in a screen), then it goes out of your order and it loses everything. Very unintuitive. Also, I was signed in the app, but it still had me login at checkout. I tried logging in, but it was doing nothing. I again couldn’t do anything except back out, which lost my order again at the time I was ready for checkout. Very frustrating.Show lessalpalmay
It works-ish
Yes, you can order your food through this app, but the whole process is painful. I have to scroll through a super long list of items to find what I want and each time takes me back to the top of the list so I ha e to scroll again. When it comes time to pay, I can’t take advantage of any of the benefits of my phone, doesn’t allow me to enter card that I have saved on the phone, doesn’t allow me to use Apple Pay, and sorry I’m not giving yet some other company my credit card information so it can get lost. It’s basically easier to just order in store...Show lessslill
