Leave a Review Carla Car Rental
Easy to use
This app brings a refreshing way to shop for a car rental! It is so easy to use and even fun! It shows location of the car rental place, price, and how many seats! I really enjoyed shopping for a rental with the swipe feature and being able to save a handful of options to look at for a final decision. The swipe feature was kinda fun! I almost wanted to keep going just to keep swiping left or right. I found the feature showing how many seats extremely helpful as we have a large family and 5 seats would not work. This feature made the process quick to find vehicles that would work. Being able to save multiple “favorites” was a unique feature. Instead of scrolling on multiple sites and trying to remember what I liked I was able to save multiple options from various companies to review and choose from. Rentals are shown from cheapest to more expensive so I did not have to waste time trying to find inexpensive options either. It might seem overwhelming to older generations but it is easy to figure out and get used to with the tutorials. Overall I really liked this app and the new refreshing way to shop for a car rental!Show lesswtfitskatie
Easy to use with great features
I really like this app! The design is clean and easy to navigate. I use rental cars a few times a year while traveling and usually browse via desktop, but having an app makes it convenient for when I need to check rentals urgently. I like the “yes/no/save” feature of browsing vehicles, as it makes it easy to eliminate cars you are absolutely not interested in or quickly select one that suits you. You can easily browse available cars and save the ones that interest you to go back and compare later. I’ve used that feature when saving cars I like to get the opinion of my travel partner later. The app presents all available cars from many different suppliers, and you’re able to filter the results to fit your needs (such as car type, seat capacity, etc.). I always opt for added protection while renting, and you’re able to browse and compare protection plans with various levels of coverage including roadside assistance, deductible/no deductible and other features. I’m a pretty anxious trip planner and really appreciate the affordable “peace of mind” protection option. All in all, the app is very sleek and easy to navigate and use. It’s super useful when juggling many other complicated features of traveling, as it is easy to stay focused on the task at hand.Show lesschrishaif
Easy to use!
Usually when I am looking to rent a car for a trip, I go direct to a company’s website and look for something. And usually - I don’t end up renting a car or I end up going another direction for transportation because they are so unbelievably expensive. However I won’t be doing that anymore! This app is so user friendly and easy on the eyes - definitely not boring. I had no trouble finding what I needed and it was easy to search and compare rates for rental after entering just a little bit of information on what I needed. Not to mention - the rental prices were excellent. I have not seen such great car rental rates direct from a company ever. This app makes it so much easier to find actually reasonable rental rates and booking is fast and easy to do once I’m ready. It also appears to allow promo codes and gives me the opportunity to earn rewards. I will definitely use this app often for my car rental needs.Show lessTraveling Katie
TERRIBLE TERRIBLE DO NOT USE
This is really 0 starts. Please read to avoid frustration, headache, and disappointment. Their customer service is TRASH!! I made a reservation Feb 3rd to travel to a funeral and arrived to pick up my rental. I was unable to pick up the rental because the terms listed in the Carla about debit vs credit card requirements were not correct and I was denied the vehicle at the counter. You can imagine my surprise when I showed the counter clerk the Carla app and being told that false information and I will need to call customer service because we cannot provide you with a car. I called customer service and explained what was happening only to be told there was nothing that could be done even after I had paid for the reservation. I had spent close to $200 for the reservation and asked for a refund Feb 3rd. I have yet to receive a refund or communication about where they are in the process. I beg you to please avoid using this company because their customer service is terrible, the information in the app cannot be trusted, there is a lack of care for customers, and you are better off using another company.
Hopefully I get a refund soon but I won’t hold my breathe after reading other reviews.Show lessLil lgt money's
Carla and affirm are disgusting and unprofessional companies
We do not have minus rating if we could have I would definitely give fraudulent Carla and it’s financial partner affirm the lowest rental car rating, very disgusting, unprofessional, use different ways to loot and rob their customers. I rent car for my long trips this was an emergency trip so I immediately rent through disgusting CARLA rental, when I got there to pick up the car store was already closed, contacted them hey this pick up location is close, I didn’t get any car, so we exchange lots of emails, at the end disgusting Carla rental rejected to refund me on top of not getting any service from Carla rental now I have to pay affirm hundreds of dollars, I don’t know how many other people faced such disgusting and unprofessional behavior from FRAUDULENT CARLA and affirm, let’s work together to stop these two fraudulent companies from looting and robbing others. Be safe and stay away from Carla and affirm.Show less277-1751
Beware! They will rip you off!
I was in the process of renting a car through the app and paying via affirm when the app closed out. I had to uninstall and reinstall to get it to open. I went through the process again and to my dismay saw that somehow the first car rental became approved and I now had TWO cars booked. I emailed them, and affirm and cancelled the first rental right away (my address wasn’t even correct because I had not gotten that far). I then did a rental with my correct information and when I went to get the car was told that rental companies do not accept virtual payments. That’s all I had since I was paying through affirm. I then cancelled that rental. I got emails right away stating that the cancellation had been received.
Two days later I get two emails that I can not get a refund but have been given “Carla cash”.
This is basically store credit. Credit that won’t he honored ANYWHERE. And they will not return the TWO loans. So I now owe almost $1000 for two cars. One that I NEVER COMPLETED THE APPLICATION FOR, and another that no one would honor.Show lessSunrise375
Contacting them when you need them is nearly impossible
2 months ago I went to San Fran and rented a car, I had purchased Carla’s insurance (Protection Plan) on that covered the cost of damage to the rental car “Regardless of who was at fault”. There was unfortunately an accident. The other vehicle and I are fine. I contacted Carla literally an hour within the accident. No reply. Contacted them a week later when MY insurance couldn’t get in contact with them. Now they replied but said they only covered up to $500 (thought that wasn’t directly on the page where you put the protection plan) of the damage, I sent over all the information. They said they’d work on it. Didn’t hear back. I assumed we are done. Fast forward 2 months later. Now I get contacted by the other parties insurance because Hertz / Thrifty is trying to get them to pay, because not only did Carla not pay, no one can get a hold of Carla. So to prevent the situation from escalating, I contact Carla again to see what went down, where the created a ticket. But I’ve spoke to no actual human.Show lessVee. x
DO NOT USE! SCAM! Will steal your money!
My car was going to be in the body shop for month and I need a rental. I downloaded Carla and booked a car. When I got to the airport the car I had reserved was unavailable. In fact, there was a long line and the rep said that all these people were waiting for them to clean their cars and to get in line. I told the rep to cancel my reservation because I didn’t it was already two hours past my reservation and I don’t want to wait another hour. She said they couldn’t cancel it and that I would have to go through Carla. So, I immediately contacted Carla to ask for a refund since the car RESERVED for me was not available as promised. I never got a rental car that night and Carla REFUSED to give me my $400 back. I disputed the charge with my credit card company and then Carla LIED and told them I never tried to cancel my reservation. I sent proof of the emails and still my credit company “sided” with them. Unbelievable. Avoid this app! They will use any excuse to keep your money!Show lesslovincooks
Do not use unless you want to get scammed
I’m a college student on very low budget, for god’s sake. I saved up to go on a trip to California and am under 25, so I was trying to find a website that had the lowest “young renter’s fee”. This company claimed to have cars with “fee waived”, so I rented from here. They charged my card $100 at the time of “rental”, which I had to pick up from Hertz. But when I got to Hertz, they hadn’t even heard of the freaking company and hadn’t received any payment from Carla, so I have no idea where my $100 went. They were also charging me a young renters fee and had no idea how Carla made that claim. This company has no customer service number and do not respond to customer service messages either. I was literally standing at Hertz crying because I had just gotten off a 7 hour flight and lost $100 and on top of that didn’t have a car. I have no idea how people just feel comfortable scamming people but kudos to their lack of moral compass.Show lesssushmitan1
NEVER AGAIN. DO NOT USE THIS APP
I will NEVER Again use this app. First they had me go on a hunt for the car in the Orlando Airport. Then I had to pay $18 to get the car out of the parking lot. The gas was almost empty. The next day they locked me out the car. Was on the phone with different representatives, trying to figure out why the car wouldn't start. They allegedly had to reboot their system to unlock the car. I missed the Sea World experience and lost my money. Then when I returned the car they said I had to wait 10 working days to get my $250 deposit back. Also they said they would refund me a day of rental. After waiting 10 working days my money has not yet been refunded. Now I have to wait an additional week to get my money. When they took it out of my account immediately smh. DO NOT USE THIS APPShow lessiamnani170
