Leave a Review Carla Car Rental
SCAMMMM
This company charged me $233 for a rental I never even got. I booked the reservation and paid the reservation online, when I got to Usave rental company they said nothing had been paid toward the rental and I needed to pay $530 do get the rental. I reached out to Carla only to find out they don’t not have a phone number to talk to ANYONE it’s all email. I have spoke with 2 different people via email with one never even responding to me. I still haven’t gotten any update on my return outside of “I put your comments in the notes.” I even purchase the “peace of mind” coverage so I could received I full refund and they haven’t even honored it! This company is literally scamming people and I’m STILL trying for get my money back and it’s been over a week. This is absolutely ridiculous. I will be reporting to the BBB. The positive reviews on the company are FAKE so not believe them!Show lessIsthatsonya
SCAM!!!!
Fraudulent app, this is a scam. This app literally was created to rob peoples money. It creates fake promotions that don’t exist and can’t be honored with the car company which then makes the price that you paid in the app non existent. There is no customer service number so when you do try to get help you have to send an email to which no one answers. When they finally do they will not refund your money. Maybe give you a credit to use in their app so they can steal your money again…. They do this with fake promotions (skip the line , peace of mind promos that really don’t exist and that enterprise or any car rental company can honor); incorrect pick up times that forfeits your chance to getting to the rental place… this is the least of it. I’m disgusted that apple didn’t verify things with this app. Thousands of people have been robbed by this app. PLEASE GET THIS OFF THE APP MARKETShow lessJadedGirl_
Scammers
This app is crap !! I decided to rent a car through them because they said it’s easy and I can prepaid the car and just pick up at the rental place . They charged me $295 on my debit car and said everything was ready ! At the time I show up to pick my car the counter said there is no reservation under my name so I waited for hours and never get the reservation or confirmation from the rental place . So I decided to cancel and contact the Carla crap and they never respond . After I send 24 different e mails I got a response saying that everything was ready with the car and I got was the one who cancel ot what a scammers!! So they offer me a credit to rent another car so I said he’ll no I don’t want to try again and all the process and embarrassment I pass at the counter . So I told them that I want my refund and they said ok we going to open an investigation and it might take 10 days to get and answer. At todays date it’s been 10 days and I haven’t get a refund . I tell u guys stay away of this app it’s full of lies . And they playing with peoples time and money .Show lessgrandrfrank7
AVOID THIS APP!!!!!!
The app has third parties and indirect consumers do make fake 4 or 5-star reviews because the entire country can see the type of scam they are playing. You will have much better luck at utilizing a direct rental car agency or Costco-Travels program. This app and its “supporting” customer service is absolutely terrible. You only get responses via email, no phone number. This app just needs to go!!!!! They false advertise “free cancellation” and that you will get a “full refund”. They are LIARS, plain and simple. They can’t help when you ask simple inquiries. They lie to you in email about when you get your “full” refund and it’s only and always a partial refund you get back (never a “full” so that’s where they make their money). It has been over 8 DAYS now and I still have not gotten my money back and that’s sad. Apparently it’s up to 10 business days but they all kept telling me it would only take 5. They don’t value their work and skill level. I’ll leave it at that. I will continue to make review for the app so people see the truth of the matter.Show lessbutlikker
SCAM/THEFT/BEWARE!!
I booked a week long car rental a week ago… about 10 minutes later I tried to cancel. But they’d only refund 1/2 the deposit. So I decided to keep it. I called the rental place this morning to let them know we would not be able to get the car until an hour later than what o scheduled for. She informed me they had ZERO reservations for today and that they had nothing In their records for a car rental. I’m fact they didn’t have nor have they ever had the vehicle “Carla” said I was getting. So I had no car and out over $300!!! There is no phone number. All they are offering is “credit”. Firstly. I will never ever use this app again. Secondly I had to go to another rental agency and drop another $900 They are a SCAM!!! This is theft. Stole my money. Absolutely WRONG AND UNETHICAL. I will make it my mission to leave bad reviews everywhere. Until I get my money back! Shame on you and your employees. The hundreds of online reviews proves I am not the only victim!Show lesscinemichelle
WORST APP
me and my boyfriend went online yesterday the 13th to get a car for a five day weekend to the beach when i went on the app to book a car first off if i liked a car it automatically sent me to the payment page i couldn’t pick from different ones. i also got several emails about my rental which was great. it took out a 206 deposit from my bank account. i went to avis today to get my car with all the things i needed to get my car. i am 21 though so i knew it would be an underaged fee i wasn’t worried about that. the lady told me she could not find my reservation and then she was asking for a company badge number which i have no idea i needed because it was not in any of the emails that i got so i could not get my rental. i even specifically picked refund just incase something went wrong at the counter and my pick up was 10 am we got there at 9:50 and at 10:01 i asked for a refund because i couldn’t even get the car and it was frustrating me! so i’m down $200 even after one minute even though i don’t have the rental car.Show less...lani
Scam app
I was planning on going to Orlando and I searched car rentals on google, and this app popped up saying that it will give discounts. After I downloaded the app I look for a car to rent, and every day i kept getting these emails saying that there are huge discounts on the cars, so I trusted them and proceeded to rent a car for $167 but when I put in my credit card number the price changed to $245. After I tried to reach out to them by phone and they did not give me the answer I was looking for which left my question unanswered. I called a second time and I asked them why the price of the car changed they said do not worry about it. After the day I landed at Orlando after I went to car rental place and they said they knew nothing about “Carla” and even after that I rented the car for a much greater price, but they still charged me extra $20 for nothing. This is a total scam, I do not recommend this.Show lessBek88111
Stay away, not a trustworthy company
Went trough the reservation process, provided my credit card, received a confirmation number at the end, sent an email to the support department, asking about the process of picking op the vehicle and the response after a few hours was that the vehicle was not available with the provider buy that they could offer me the same vehicle at a higher price with a different company.
Not a huge difference, only $60 more for the whole time, but to me that kind of behavior is unacceptable. If the provided a confirmation number and there was no disclosure about the need of a separate email to confirm the reservation, they must honor the original reservation.
On top of that while I was discussing the situation with the support team, went back to the app and tried to make another reservation and they still have the same offer that they where saying they did not have available. It is obviously a misleading practice to pray on customers.Show lessSophity
Great App, really easy to use. I love the interface.
It’s a pretty easy to use app. It’s so easy to open the app, put in the information that you need to put in, and find cars in your area. The colors of the app are easy on the eyes as well. The app doesn’t just open up random ads all the time. Simple, no lag associate with anything. And even though the app is just to be used as needed, I find myself having a bit of fun. I associate that to the upsides of the app which equals to me having fun instead of being upset trying to use the app while it crashes every few seconds. 9.5/10Show lessOhMyGodThisIsGood
USE AT YOUR OWN RISK!! PLEASE READ BEFORE BOOKING
I reserved a car through Carla.
Paid the portion they require up front.
Red flag 🚩 1) Instead of charging my card for the one charge they mentioned when booking, they charged my card twice!
I arrive to the rental place, upon arrival they’re telling me they can’t honor my reservation because that place doesn’t honor same day reservations. So essentially Carla allowed me to book a car that I couldn’t pick up.
I reached out , I asked for a refund and was offered a credit. I refused the credit and disputed it with my credit card company. I was told a supervisor would get back to me about a refund. They never did, instead the same person I spoke to initially contacted me again saying they couldn’t give me a refund. If you go to their site they have a section that states they have a “Peace of Mind” policy that you pay for when booking through them. That policy states if you have any issues at the counter when getting the rental they’ll provide you an immediate refund.
They’re not honoring that. I have proof of everything so I will be fighting this charge tooth and nail! Im not paying for a reservation that I couldn’t even get. Their site allowed me to book and pay for a reservation that the company couldn’t honor. That makes no sense. This company is quick to take your money and slow to resolve your issues and refund you. Take heed to this fact and save yourself the trouble !Show lesskayblessed777
