Leave a Review Carla Car Rental
SCAM COMPANY‼️
Stay away from this company. Don’t believe me? Check out their platform from twitter to instagram. Not 1 not 2 nor 3 but many are being robbed by this company. 1 they don’t have a customer service you can call. Avis partner with them but when you call Avis, they won’t be able to see anything on their end. When you email their customer service as they want you to, they won’t have a answer as you’d want. For example, “ can you guys please help me with my car reservation, I’m having trouble with the app” they’ll respond with a quote from their policy or their website. God forbid something went wrong on their end, you’ll be out your reservation and all they do is ignore your emails. These reviews on aren’t real and this company is a scam. Go somewhere where your service is guaranteed.Show lessBOSSPROKING
Took my money and no car
I booked a car through Carla before my vacation. As I’m sitting in the plan I get a call I can’t pick up and they leave me a voicemail. It’s Hertz rent a car saying they can’t give me the car I booked two weeks ago tomorrow. No refund from Carla yet. So after my plane lands I try booking another car, I get to enterprise the next day to pick it up and they say “looks like you wanted the car reserved but it’s not payed for”?!?!?? At this point I still need a car, so I pay the $700 they charge me, why did I even use Carla if I ended up paying $1500 total for a car that was supposed to cost $400 on the Carla app? I need a refund for both the cars I booked through Carla, since neither of them actually got me a car to drive and I had to pay enterprise for a car. Don’t use this app, book directly through the car rental agency if you don’t want to be scammedShow lessKirillLes
Terrible terrible service. Auto booked something w/o asking & won’t refund w/ 3 day notice
I’m not hard to please, this is my first time reviewing anything but I had a terrible experience with them and their customer “service” response team. Somehow something got booked without me doing anything on the other side of the country, when I saw the email for this the next day I reached out to support to get a refund for this (still 3 days to go before the rental time). I explained that nothing was even showing up in the app to cancel, but the customer service person responded with “sorry you can only cancel in the app” even though I had just told them it’s not showing up in the app. Now the customer service is being unresponsive. Took $100 from me that I never even booked, just from signing up. Would rate zero stars if I could 👎👎👎. Will advise anyone I know looking to rent to stay away from CarlaShow lessLukeD722
Um...
I don’t know how this app got 4.6 stars. I swear if I could give negative stars, I would. I booked a reservation for a car that costed over $400 but it came up to over $500 because of fees. When I went to pick up the car, I was told I needed to pay an additional $500 for the deposit. Um... I wasn’t paying that because I wasn’t aware that I had to pay an extra $500 + fees to get the car. If I knew this beforehand, I would’ve NEVER paid the money to reserve the car. And when I contacted frauda car — I mean “Carla car,” firstly, they told me since I paid online, I shouldn’t have to pay additional money but then when I explained to them what happened, they proceeded to say I have to pay additional money... like excuse me?! I wish I did my full research before downloading the app, but it’s okay... they’re gonna get what’s coming to them for scamming people (: I hope they feel good about themselves! I’m definitely not letting this slide either.
DO NOT GIVE YOUR MONEY TO THEM!!!! 🚫🚫🚫 because you will be scammed!Show lessbellahck
DO NOT USE! FRAUDULENT
I booked a rental through them at Hertz and I got the peace of mind protection. Hertz increased their security deposit to $500 and I decided not to use the rental. I immediately sent a message to Carla letting them know I didn’t rent the car and to refund me. I didn’t hear anything for 2 days. I sent a service ticket and was told not to worry I’d get a refund since I had the peace of mind coverage. I didn’t receive a refund and contacted them again. I was then told I rented the car so I can’t receive a refund. I advised them I never rented the car and forwarded the original email advising I’d receive a refund and the rep apologized and asked if I wanted a credit or a refund. I advised I wanted a refund and when I said refund I received a message saying they’re INVESTIGATING my claim and forwarded to the correct department. WTAF! It’s now been 3 weeks and they’re no longer responding to my emails (although they’re reading them). Do not use this app it’s absolutely fraudulent and I’m being forced to file fraud charges with my cc because they refused do what’s right. SHAME ON YOU CARLA!Show lessShoEvans
Very helpful
I live in a city where transportation is a necessity and sometimes I might need to leave or have a different situation where I have people visiting in the city and I would need an extra car for a couple of days, the app is very helpful and it is very easy to use and the tinder-type feature is actually quite cool and I like it. It showed me various options from various prices and it was such a comfortable tool. I loved using and exploring the app and I am sure you will too, there is all kinds of cars within your area and you can change the distance based on how far away you can pick up your car, the prices are all decent and there’s always a car available so you wouldn’t have to worry about that. Very awesome and recommend this app to everyone that needs to rent a car.Show lessxXAbdallahXx
Stay away
My last reservation through Carla was a disaster. I reserved through Hertz and when I got to the counter I was told it was an international only rate and it would therefore be canceled. They were already low on cars and so the rate was nearly 4 times what I had reserved. Because we were in a hurry and also because other car rental companies appeared to have the same problem of overbooking we had to take that reservation.
The time before that we reserved with a company called green motion which does not accept Pure insurance among many other kinds. It is a complete rip off as two other people in the office had the exact same problem with popular commercially available insurances. They then sell you their product which was more expensive than the rental itself. After these two experiences with Carla I will not be using again.Show lessExfix
Would not recommend
I used this app to book a car rental the other day. I entered my credit card and paid the fee to reserve the car and all was accepted and confirmed. I take an Uber to the facility where the car is, when I get there, I’m told they can’t accept my credit card because they just aren’t accepting chase or chime credit credit cards at the moment. Carla would not refund the initial $60 I put out, which the car rental company informed me I had to get back from the third party booking company (Carla). I was completely inconvenienced. I ended up try to book again with them and chose enterprise instead, I booked in a town near me and made sure in the app. Confirmation email informs me the rental caf is in Michigan even though I booked a car in cherry hill, which is definitely what the app said. Another unrefundable amount. I now have credits sitting in the Carla app that I’m not using because I don’t trust this company to ever give it another shot.Show lessBaaaaaarbbbbb
Do not use if you are a US citizen!!
I am a US citizen with a US driver’s license. Last week, I purchased the surprise reservation with the Peace of Mind Protection plan because I am under 25 and I wanted the under 25 fee to be waived from whatever car company I was renting from. When I got to the counter of Hertz at Tampa Airport on Tuesday to show them my reservation through Carla, they were not able to process my rental because I have a US driver’s license and am a US citizen.
When I contacted Carla about what specifically happened and asked for a refund to my bank account they took the fee out of, they proceeded to say sorry and that they could only give me a $40 credit to the Carla account I made the reservation through. I told them this is not a viable solution because I legit cannot even use that as a US citizen. I had to remind them that I purchased the peace of mind protection plan with my reservation and that they legally have to give me a full refund to the bank account I purchased the reservation with according to this plan. After I mentioned the legality of the situation, they immediately gave me a refund. All I can say is that do not use this company if you are a US citizen!! Also their customer service needs improvement.Show lessnataliafrinak
Best car rental app!
Carla is one of the best car rental service applications on the market. Carla’s user-friendly interface makes it easy to find the best possible car to rent. Carla searches through multiple sites to find the best car rental deals in the areas you are searching for. To search for cars to rent, simply choose your pickup and drop off location, date, and time. Click “search for cars”, and you will get to choose from multiple cars in different rental locations around the city of your choice. I especially like the app’s swipe left or right feature that lets you decide which car is perfect for you.Show lesstaylorlikespie
