The app will not let me put in the color car
This app has a major problem . I have tried turning my phone off and reboot the app and it still will not let me place an order for carside . This has been like that for over 6 months . I think you need to repair the app . I don’t order much because it’s too hard to use this app . If you want people to order from the app fix it . I tried to order by using inside pickup and it let me go through . This is the last time I will order inside pickup . If you don’t fix the app I will stop ordering from your store . I can order from other places and the apps work great but this one is hard to monover and I placed the same order 6 times and when I try to pay it will not let me because it said I had to put the car color in am so when I put it in it locks up the screen and I have to exit out of the app and it looses my order . This app needs lots of work to make if user friendly .Several problems with app
I like Applebees but have several problems with the app. Some are because of VPN, but not all. I had trouble logging in, kept getting “cannot be completed, try again later”. Cannot complete profile, same error. I eventually logged in by trying again and again with different VPN connections. Still unable to fill in birthdate and phone number. Cannot find restaurant locations. The app shows my location but not nearby restaurants. Error is can’t find my location. Turning off VPN fixes this, but I’m not going to turn of VPN just for this. I would be happy to give app five stars if it were not for these issues.
This is an update: I have been checking profile in the app every so often. Most of the time phone number and birth date are empty and I get the error “cannot be completed”. Sometimes one or the other is populated, and rarely both fields are populated. So the data is there, somewhere, but most of the time not communicated to the app.Every Applebees allows different substitutions?
We order from Applebees via the app once or twice a month. We recently moved 30 minutes from our last home. At the last Applebees, we could request “no croutons” on our salads (have to because of allergy), but at the new place the app doesn’t offer a way to request no croutons. There are other issues with not being able to customize food at one store versus another. After calling the stores in question, they both say the app is a different entity and controls what can be requested at each store - not them. Basically no wants to fix the problem, but it causes us to place the order on the app and then have to follow up with calling he restaurant to request our simple change - and it is a time waste and a frustration. One of the biggest reasons why is because the restaurant is always loud, so it’s always frustrating to try to explain this EVERY TIME and only about half the time is our order correct.
I already know Applebees does not care about its customers with food allergies or special diets, but this is kind of ridiculous. Just be consistent. It’s a simple request. You allow all kinds of other removals or additions - why not croutons?