Excellent app services
Response from developer
Thank you very much for your review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.
Great customer support
Response from developer
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.
Schedules stopped working after 1 yr
The app SCHEDULE (sunrise) is not opening the blinds, so I have to open the app and click the heart icon to open the blinds to their favorite position.
The SCHEDULE (sunset) to close the blinds is working.
I've tried all the basic trouble shooting steps online with the exception of removing and reinstalling the app or removing the bluetooth / wifi controller.
Will try calling customer / tech support to see if they can assist.
I just wanted to post this in case anyone else has noticed this.
Device: iPhone 13 Pro Max
OS: iOS 16.7
Response from developer
Thank you for your feedback. Our development team was made aware of this issue and has fixed the update with many users reporting their schedules are operating normally. If you are having issues, please feel free to send your account details to tech@neosmartblinds.com and we will be glad to help. If your blinds are now behaving properly, please consider updating the review to let our customers know the solution has been implemented.
iPhone App works like a charm
Response from developer
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users
excellent and reliable system
Great Technical Support
Great Tec
Great system and company, highly recommended
Response from developer
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users
Amazing
Response from developer
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.
Excellent Customer Support
Response from developer
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.
Excellent customer support
Response from developer
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.
