Leave a Review Neo Smart Blinds
Great service!
Shawn walked me through the steps to reset the limit of one of my blinds and then followed up with written instructions. Very impressed!New blinds
Developer Response
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.Great tool, great service
The Neo Smart Blinds was a bonus happy discovery when I found out they work with my Alpha Motor controlled blinds. Now I no longer need to find the remote control or click several buttons to get to the right blinds. Everything can be controlled from the convenience of my phone. Also allows me to set schedules to auto open or close blinds for day and night. It syncs with Alexa and Google, even better, since I can get Alexa to do all that work with voice command :). When there was an issue with one of my blinds not connecting back to with Alexa after a recharge, I sent Neo an email and they called me back in hour, solved it in a sec. Great service, user friendly app, great functions. A game changer for a lazy person like me!Show lesswarPathmaster199i
Developer Response
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.Ok but slow to open app
App works ok for what is needed however even on the latest phones on a perfect network the app takes way too long to startup.David Rothera
Developer Response
Thank you for your review. We appreciate the feedback. We apologize for any issue you might be having! We’re aware of the issue and we’re working on improving the startup time. If you have any more questions or suggestions, feel free to e-mail us at tech@neosmartblinds.com.Excellent app services
I have recently changed my wifi network to 5g which cased the automated blind app disconnected. After splitting the network, I was still facing connection issues. However, the customer support went above and beyond to make sure the app connects to the current wifi network and the automated blind works smoothly. I would highly recommend Neo Smart Blind app.Show lessMjhauj
Developer Response
Thank you very much for your review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.Great customer support
Recently bought new automatic blinds to add my existing window covering solution. Customer support to sync these blinds was outstanding and went above and beyond to ensure they were synced for a minor glitch. Highly recommended the app and supporting hardware!tylersnit
Developer Response
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.Schedules stopped working after 1 yr
The last update for this app has caused an issue with the schedules (sunrise / sunset) to stop working.
The app SCHEDULE (sunrise) is not opening the blinds, so I have to open the app and click the heart icon to open the blinds to their favorite position.
The SCHEDULE (sunset) to close the blinds is working.
I've tried all the basic trouble shooting steps online with the exception of removing and reinstalling the app or removing the bluetooth / wifi controller.
Will try calling customer / tech support to see if they can assist.
I just wanted to post this in case anyone else has noticed this.
Device: iPhone 13 Pro Max
OS: iOS 16.7Show lessRussJr
Developer Response
Thank you for your feedback. Our development team was made aware of this issue and has fixed the update with many users reporting their schedules are operating normally. If you are having issues, please feel free to send your account details to tech@neosmartblinds.com and we will be glad to help. If your blinds are now behaving properly, please consider updating the review to let our customers know the solution has been implemented.iPhone App works like a charm
We recently moved into a condo fitted with NeoBlinds and operated with a handheld remote. If you’re like me, my phone is always in hand but where did I put that remote?! Anyways the NeoBlinds app has much more customization and easier to use than the remote. Adding schedules like all blinds up at sunrise or down at sunset is super useful. Highly recommend. Also compatible with Google Home and Nest equipmentShow lessNDB!
Developer Response
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our usersexcellent and reliable system
i have been using neo smart blinds / hub for the last 3 years and the hub model i have is CR-300 and it is very very reliable. works perfectly with alexa. i also have to mention that the customer service is abosolutely world class...Sean helped me to fixed an issue I was dealing with for weeks and he was able to resolve it in 10 mins! great product with great people.Show lessAxe12345
Great Technical Support
Had three blinds installed and connected the Neo Smart Blinds App. This worked perfectly with a small technical issue which was resolved very quickly. Supplier provide a forth blind with a completly different motor which proved problematic when working through the App. I contacted Neo technical support who were fantastic, problem solved via a video call between Canada and Scotland. The Issue was simply resolved. Great service from Neo technical support.Show lessDB Scotland
Great Tec
I have a set of 4 blinds controlled by this app. It works perfectly and the customer service is always quick and super helpful.
Great system and company, highly recommendedcrashphillips
Developer Response
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users
