Neo Smart Blinds User Reviews

Consultation et Materiaux Neo Inc

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Brilliant App

Life can be so random and chaotic — but at least you can take full command and control of your window blinds with the Neo Smart Blind App! Works great. Very reliable.

Instatutuinsluzef

a year ago

Response from developer

hank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.

Neo app feedback

Super easy to use app. I have other vendor apps and by far this is the best one. The help desk is exceptional. Not only did Shawn answer my question, he gave me suggestions to improve the way we use the product. Very consultative approach vs treating me like a transaction. passionate about what he does and he makes a difference!!!

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TMM Marie

a year ago

Response from developer

Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.

Great App service and help are outstanding

I have had this app for 3 years and it is simple and great .
You can schedule multiple settings for your blind throughout the day.
I have incorporated the app with my Mira max motorized blinds and I am quite happy.
When I had them installed and I was setting up the app. The staff at Neo Smart blinds were extremely patient and helpful and it was an easy set up to do.
Shawn recently helped me with a small problem and within minutes my issue was resolved.
Great app great customer support I am extremely pleased with this company and their customer service.
Ronald McEwan

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Ridgeback man

2 years ago

Response from developer

Widget and more features

Would be great if you could add widget feature to this app that can reduce a step for controlling blinds.

Login to the app takes too long even though I have a good internet connction.

After adding rooms, it would be good if I can edit the rooms so I can put my whole home controlling to the top and bedrooms to bottom and living room in the middle section.

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hjunjin

2 years ago

Best customer service

Shawn was a great agent he was able to solve my issues quickly

ezeay101

2 years ago

Response from developer

Best device for Motorized window treatments

I run a window treatment company and have tried so many different hubs. I am confident to say Neo smart blinds has the best features and the easiest hub to set up in the market. And it supports the majority of motor brand. The best part is their technical support is fantastic.

oxTxo

2 years ago

Response from developer

Works as intended

Easy setup and have been using the app and hub for 3 months. Zero issues. I reached out to the Neo Sales team before buying. Quick and very helpful responses; compatibility, setup etc. App is simple to use.

dspong

2 years ago

Response from developer

Works ok but could be improved

The rules you can program work fine but there could be some improvement. I suggested by email to Custom Brands Group to allow double condition rules such as open at sunrise but no earlier than 8am. This looks pretty simple to me to code but the person I reached by email told me to call them. When I called the person answered they would pass on the suggestion to the developers but couldn’t in any way give me feedback about my request to let me know if it’s doable and if so give me any idea of a time frame of development. Very poor customer service even though the lady was very nice to me and apologized for such poor service on their end.

I hope this review finds the developers and they can code that or minimally provide some feedback on such a simple request.

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AirPlay pas fameux

2 years ago

Not good.

Lucky if the app works 50% of the time. No way to tell if blinds are open or closed.

Decided to lower my rating as the developers don’t seem interested in actually fixing the app or adding features that should be there.

There should be the ability to tell if a blind is up or down.

Scheduling may or may not work; and usually only on random blinds.

Avoid using this app or their products until they put effort in an make a usable product.

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hydroman2012

2 years ago

Zero documentation on advanced controls

Firstly, to call default limits for blinds “advanced controls” is just plain ridiculous. Then, to provide no documentation, and expect consumer to figure it out for them is just downright customer hostile. Finally, the ux on the advanced control is downright horrendous - “limit” and “Confirm(sync)” are not words that mean anything to people trying to use your product. I hope the developer has some pride in their work, and fixes their terrible app. Also, write some documentation

To add some more feedback:
1/ use standard iOS controls.
2/ provide intuitive text in the ui
3/ let consumers set limits for open and closed - it’s not advanced but basic controls required to operate blinds
4/ the increments for “slow mode” is way too small to be useful.
5/ provide a way to skip forward by 5x or 10x

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Shivanand