Leave a Review mySunrun (legacy)
Horrible
My system tripped and no energy production. Customer service said it’s my job to constantly monitor my owned system. I work out of town and don’t have the time to monitor a system that the app should be doing for me. Like when system trips send a notification ” looks like something wrong with system monitoring “ , so simple you’d think? Especially with today’s technology. I’d say stay away from this company and ask more questions like monitoring. This is my first system and has been horrible customer service from the beginning. I would have been better off installing my own system. DIY kits from harbor freight would have been better running!Show lessChrisj380
Good window to the system
This app has a very nice layout with both numerical and graphic representations of solar capture across time. It is easy and friendly to view and understand. I also very much like the numerical comparisons to other energy sources, which I consider important real-world information. The other tabs such as account settings and such are readily accessible.
On the negative side; While the app normally does a good job of being current (within a day), it occasionally does not display data for a few days at a time, although it eventually catches up. It should not be necessary to view it every day anyway. Particularly since the system has to interconnect with the local power provider, I’m not sure that it is the app to blame for these delays. As such, I think that some of the one and two star reviews might be misguided.
The unknown here for us at this time (and hopefully remains so) is how it does with reporting a system fault or failure.Show lessKeezix
Really bad customer service and app
if you are getting Solar then be ready to deal with crap customer service and not working app for you. i know what we will say that its your experience not mine, but sunrun customer support is equivalent to 0. you can call multiple times and add case, getting any quicker response back …good luck with that.
when sunrun wants to sale their product to you, they are all ears! once you took the bait then no one cares if your app works or not. no matter how many times you open case and call the project coordinator, getting any help or support from these team is equivalent to getting water out of dry well.
I have become ping pong ball, customer support tells me to talk to project coordinator, and project coordinator tells me to talk to customer support.
CEO and manager feels like do not care what their teams are doing. I'm sure they show up in office for fat commissions or bonus checks cause thats all the mgmt cares about …it seems…as long as we make money we dont care about customer care..
be careful sunrun as whole really bad business to do your business with.Show lesswillyapp123