LIES
NONE of the Arris apps work! It won’t connect to the wifi. Even when I’m right next to the router. Then after several failed attempts. It says you now have to go to the Surfboard app. To get into this app. But it’s the same story. Surfboard app won’t connect to Wi-Fi either. And eventually tells you to go back to the app you were just on!!! . IF YOU HAVE THE OPTION OF RETURNING YOUR ARRIS ROUTER. I WOULD DO IT IMMEDIATELY! This piece of crap app/apps and ARRIS as a whole. ARE LIARS! I hate you people. I can’t even change my wifi name & password. Arris is putting me at risk. Will they do anything? NO! LIARS LIARS LIARS.
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Horrible software, worse than useless.
Routers worked ok until I tried to do any kind of custom configuration. Software constantly reports that it can't connect to the network yet it shows and let's me modify simple settings. I can't add devices to the static IP list, can't remove items already there, and can't even get to parental controls.
I call it worse than useless because I have wasted so many nights trying to reconfigure my network and have gotten absolutely nowhere. The fact that the statement at the top of this page offering more fixes soon is 10 months old only rubs salt in the wound. I've read too many similar reviews (note the abysmal rating) to think it's just me.
I'm done, I have had it and I'm not very forgiving when a so-called high end company would let these kind of ratings stand for nearly a year.
I can't tell others what to do, but FYI, I'm on my way out now to buy something that works.
Sure junkware.
I call it worse than useless because I have wasted so many nights trying to reconfigure my network and have gotten absolutely nowhere. The fact that the statement at the top of this page offering more fixes soon is 10 months old only rubs salt in the wound. I've read too many similar reviews (note the abysmal rating) to think it's just me.
I'm done, I have had it and I'm not very forgiving when a so-called high end company would let these kind of ratings stand for nearly a year.
I can't tell others what to do, but FYI, I'm on my way out now to buy something that works.
Sure junkware.
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App is terrible….
The app does not work at all, it asks you to connect to your router, once I sign in it goes to a loading screen before I can put my info in and just sits there then tells me it can’t connect, does this everytime, if your going to release an app like this to operate your settings for your router/modem at least make it work this isn’t usable, it’s junk it should just be removed from the App Store.
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