Worst car ever in UAE
App pay option is available but it doesn’t go through and then it charged me 30aed penalty !
Had to call customer service for everything !
Document verification is old and slow. Error while closing the booking and had to call customer service again. All this time was on customer !
Avoid at all costs.
Poor app
Upon getting the car, it wasn’t cleaned and I had to remove the previous users’ soda cans and water bottles (during covid times)
There is really no explanation when trying to park the car somewhere. Very vague rules about ‘zones’ and I had to travel back to my ‘finished’ booking, to drive around looking for suitable parking.
Upon ending the trip, you press the key on your phone to lock, the app crashes and the car stays unlocked.
Absolutely shocking app.
Overcharged For Everything. Beware.
I was also charged 150AED as non refueling fee, which I wasn't made aware off.
Don't waste your time.
Bad UX Design
There is a lot of missing behaviors.
You can book a car, and once you reach the car, it doesn’t start. And when i called the service center they told me that this car is not working please choose another one.
(So why your putting not functional cars on the map?)
Second, I booked a car for a month, the delivery spots said its between 12-3 pm when i finalized the booking it showed me that the car is pending and the delivery is between 3-6pm, and after calling many times the support told me that this car is not available and we have one but its doubled the price. (1- why ur putting unavailable cars on the list? 2- if the car is not available why I dont receive any message or alert that this car is not available? 3- why do you make the user wait all these hours and at the end you said its not available?)
I like your service! And i like your cars! But please get a proper UX Designer and fix the app!! Thank you ♥️
Response from developer
Hi Youness,can you please send an email at help@ekar.me to our team and a suitable time to voice your suggestions around our current UI/UX and how we can improve on service in your eyes. Customer feedback plays a massive part in our business, and we are always open to constructive feedback. If there is an error (for whatever reason on our part), our team will do their best to address this for you quickly.
Worst customer service ever
Response from developer
Hi Ramy,we couldn't find your name in our database to give you proper feedback and resolution, hence Please share the information with us at customer.care@ekar.me so that we can look into the matter and contact you shortly .
Rip off
Some cars not even opening and nor clean and doesn’t disinfect their cars during COVID PANDEMIC
Charges for everything
Response from developer
Hi Shonnm ,We apologize for the inconvenience caused ,We hope you understand that we are bound by our policy , therefore the security deposit and an international driving licence is required if you are on a visit/tourist Visa 🙂however please email us to refund you the 1 AED that was deducted for the registration fee 😉
Constantly charge your card
Response from developer
Hi! Could you please elaborate on the one-star rating? Please share your contact details at help@ekar.me so we can reach out to you and discuss your experience with ekar in detail. Thank you for your feedback.
They don’t care
Wrote several emails but they just don’t care about clients.
Response from developer
Hi! Please share your contact details at customer.care@ekar.me so we can reach out to you and discuss your experience with ekar in detail. Thank you for your feedback.
Far worse than expected
Response from developer
Hi! Thank you for letting us know the difficulty you have faced. Your feedback helps us get better. Could you please share your contact details on customer.care@ekar.me so we can resolve your issue? Thank you for your patience.
