ekar Car Rental User Reviews

ekar fz llc

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They don’t care

Used the service once and after locking the car they block my account because they couldn’t make the debit card debit???? Now I have to pay 30 DHS penalty for not been able to pay with the card (as they said) when I told them the issue they tried again and went through but STILL banned and asked to pay.
Wrote several emails but they just don’t care about clients.

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Sandpit pawn

4 years ago

Response from developer

Hi! Please share your contact details at customer.care@ekar.me so we can reach out to you and discuss your experience with ekar in detail. Thank you for your feedback.

Far worse than expected

One time started a trip but the car never opened. Had to call ekar customer service and they told me the car doesn’t work, they wouldn’t return the money to my bank account. Second time I was charged an extra 30 AED. It just seems that they are thieves trying to get your money without giving you a proper service

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Samehww

4 years ago

Response from developer

Hi! Thank you for letting us know the difficulty you have faced. Your feedback helps us get better. Could you please share your contact details on customer.care@ekar.me so we can resolve your issue? Thank you for your patience.

Wrong location always

I used to recommend this app to friends but not anymore. I just deleted it because the issue is happening again and again. I see the car on map, I book it and after I reach to the location it’s not there.
If you have time to waste go for ekar otherwise Careem worths the extra few dirhams 👌🏻
Bye bye ekar👋🏼

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AhmedSalim1

4 years ago

Response from developer

Hi there ,we are sorry for the trouble caused. Please share the information with us at help@ekar.me so that we can look into the matter.

Avoid like COVID

I will never use this service again as The app has consistently failed to work, yet they have still taken the opportunity the charge me, even when the car refuses to unlock. Udrive is infinitely more reliable.

cps1500

4 years ago

Response from developer

Thanks for your feedback. We are always updating our app to add new features and to ensure the best possible in-app experience. We understand your frustration. Can you share your contact details at customer.care@ekar.me so we can investigate further?

Horrible Customer Service

I booked a car today that was left with an empty tank. I barely drove 1 km before the car stopped and I waited 2 hours in the sun before their recovery called... to ask where my location was to arrive 30 min later! Luckily the police came to sort matters out with Cafu. No apology no manager to speak to - nothing! I strongly advise Udrive

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@azmitee

4 years ago

Good luck

Probably the worst user experience and customer service one can ever go through with an application.

Kdubzyy

4 years ago

Response from developer

Please share your contact details at customer.care@ekar.me so we can reach out to you and discuss your experience with ekar in detail. Thank you for your feedback.

Nice

mobina_m_a_j

4 years ago

Response from developer

Hi ,thanks for your support all along. We will keep working to provide a good user experience. You can follow us on Facebook and Twitter to get the latest information.

Bad customer service

I have sent one email regarding issue i faced without any reply for 19 days up to date.

bassem dabbas

5 years ago

Very bad App

If you want to get a very bad experience, try this App
Very bad services
Very bad customer service

sa omar

5 years ago

They are cheater

Don’t use it and I suggest you to don’t register your credit card with them. They charge you without notifying you with unknown penalties. They charge me extra and when I contacted them they said that they have right to charge any money they want.
Don’t use them and don’t register your credit card with them. They are untrusted

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wow_good