Leave a Review LastPass Authenticator
Lost everything
DO NOT USE THIS APP. USE AUTHY INSTEAD. As per many others in the past few years, last pass pushed an update which deleted all my codes, along with the backup that was configured. We are a paying corporate customer of LP with several paid accounts. Support was unable to help. Very disappointing. If LP can't keep 2FA backups, can they really keep our passwords safe?Show lessavid iphone user #9
Unreliable and makes me nervous
So, after a few months happily using this app, it seems like the messed up renewal process has broken things. All too often I launch the app to be met with an empty list and having to restore from backup. I just worry that one these days it’s going to say that there isn’t a backup. Its track record doesn’t give me any faith in it. It’s also not great that it restores the backup in the opposite order to which I had the list originally. Shoddy, and not what I paid for.Show lessKeefDu
Don’t use this app if you have an Apple Watch
Beginning about three weeks ago, roughly mid July, 2021, a nasty bug surfaced which deletes all of your accounts stored in the authenticator and resets the app, after you respond to a push notification on your Apple watch. Sometimes, even though you have cloud backup enabled, you can restore from that backup and other times not. Furthermore, LP engineers are unable to restore the data if your data is deleted from the cloud. This does not affect your LastPass vault itself, just your ability to use two factor authentication with the LP Authenticator. Let’s hope they give this fix the priority needed, because the app is basically unusable if you have an Apple Watch paired to your phone. Also, the settings button disappeared from the app so there’s no way to turn logging on to report or troubleshoot the underlying issue if the restore from cloud backup fails.Show lessWaltConstantine
Used to be great - completely unreliable now!
The last two updates for this app have caused it to be completely unreliable! Only 50% of the time does the authentication request come up, otherwise I still have to manually enter a password. The app constantly crashes and I can’t select either “accept” or “reject” options and have to force close the app and start again. I use this personally and for my business and support desk don’t seem interested in resolving issues at all. Really disappointed as this used to be a great password solution now we’re on the hunt for something else!Show lessChookstar81
Crashes
New version (2.0.2) is causing problems for our MFA roll-out. It crashes when capturing the barcode for certain items. They worked on the previous version. Consistent across multiple staff accounts and phones. Struggling to get support action.wallabebe
Doesn’t support split screen or slide over
It was a great app, worked well with all workflows, but the latest updates has killed one of it’s best benefits, it can no longer be used in slide over, you have to close what you’re doing, and open the whole app. Regarding the reply from the developer, this issue is not fixed in 2.0.1, or 2.0.2Ernst 108
Developer Response
We’re sorry for the frustration. Please update to the newly released version 2.0.1 for the latest critical fixes. For more info and updates, please visit https://link.lastpass.com/comm-ios.Works great needs folders
This tool works really well. I have 2fa on everything that allows for it so my Authenticator app is rather full now.
I would like a favourites or folder option to start managing and grouping similar applications together.Brett Meslian
Very counterintuitive, cumbersome, and ineffective.
The app feels so clunky when using with LastPass full site or mobile app.
Trying to use the same app on a newer iPhone model is such a negative experience. It remembers the old phone and the barcode scan feature doesn’t work; it returns an error message, so the ability to delete an old phone and register a new phone with app isn’t seamless like you should expect.
They need to look at what’s great about LastPass full site & app and apply that to the Authenticator app because you would swear you’re working with two completely different companies when you use it.Show lessIDTA22
Good, but needs Apple Watch support
It’s a good app, works as expected, but it so severely needs Apple Watch support. It’d be much easier to just go to an app on your watch to open a website rather than have to reach and grab your phone.NeuronButter
Doesn’t even launch
This app does not work on iOS12.1elkren
