Cant adjust brightness using effects
Please allow me to decrease brightness when im using effects! It’s too bright and the only reason I got this bulb was to use effects
Alexa
Can’t get this to work with Alexa after 20+ tries
It’s brutal technology to make work with others.
Took 4 times to set up with my app and now won’t connect to use voice to turn on and off
It’s brutal technology to make work with others.
Took 4 times to set up with my app and now won’t connect to use voice to turn on and off
Complicated
I’m not able to control light from app and I find setting schedule complicated. There are easier apps to use
Very professional, neat, simple, easy, and basic to use! 🐟
Try to add other languages so people who do not know English can use as well 🪺 Try to add more background colors and settings, I like your peaceful dark settings but I want bright settings as well in your app 🦁 Be the first company in doing what’s good and right 🦇 I appreciate so much how you responded and cared about my feedback 🦁 I really like your bulbs 🐝 I don’t like matte finish as they are depressing to me 🦚 Glossy is better and less depressing 🍂 It was incredibly fun when I was messing around with the colors that the bulbs have!!!! 🍃 I love the quick daylight, blue light and so on settings… 🐎 Maybe you can add quick pure white light in the future! 🐇 Peaceful and filled with joy pure white light! 🦢 The yellowishness of the white light currently is a bit gloomy, negative and depressing 🐈 🐄 Your bulb is around 9.5W each. That means the user has to use 2 bulbs at a times or even more for enough light! 🪵 That will cause a lot of pollutions as more materials are used. Try to make other versions where each bulb is maybe 19W? Try to take survey to see what customers are looking for so they will buy only 1 bulb and it is bright enough for their use 😝 it will reduce a lot of pollutions and so on. Love the peaceful ~dark backgrounds. Allow multiple people to connect to the same bulbs so one family can control with multiple accounts.
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Response from developer
Hello Aiden, thank you for taking the time to share such valuable feedback! Your continuous feedback allows us to focus on areas of improvement with our app and products and we strive to make improvements based on user feedback such as yours. Your feedback has been forwarded over to our development team for further app improvement. If you need any assistance with your devices or the Cync app please don't hesitate to reach out to us directly at 1-844-302-2943. -Cync Support
Very professional, neat, simple, easy, and basic to use! 🐟
Try to add other languages so people who do not know English can use as well 🪺 Try to add more background colors and settings, I like your peaceful dark settings but I want bright settings as well in your app 🦁 Be the first company in doing what’s good and right 🦇 I appreciate so much how you responded and cared about my feedback 🦁 I really like your bulbs 🐝 I don’t like matte finish as they are depressing to me 🦚 Glossy is better and less depressing 🍂 It was incredibly fun when I was messing around with the colors that the bulbs have!!!! 🍃 I love the quick daylight, blue light and so on settings… 🐎 Maybe you can add quick pure white light in the future! 🐇 Peaceful and filled with joy pure white light! 🦢 The yellowishness of the white light currently is a bit gloomy, negative and depressing 🐈 🐄 Your bulb is around 9.5W each. That means the user has to use 2 bulbs at a times or even more for enough light! 🪵 That will cause a lot of pollutions as more materials are used. Try to make other versions where each bulb is maybe 19W? Try to take survey to see what customers are looking for so they will buy only 1 bulb and it is bright enough for their use 😝 it will reduce a lot of pollutions and so on. Love the peaceful ~dark backgrounds.
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Response from developer
On behalf of us here at Cync we sincerely appreciate all the feedback. We are always grateful for user feedback even if it's not the most flattering. It allows us to improve and we strive to do so. As always any feedback will be shared with our development team for future app and product improvements. Thank you for your review! -Cync Support
Needs work
The app is not easy to use at all, overly complicated for nothing. Keep things simple, shouldn’t be so complicated to edit a routine.
Cool Lights, App Needs Updating
I like the light itself. Controlling dimness, color and effect is easy in the app. The main thing I wanted to point out is that I cannot tap some necessary buttons such as “next”, when setting up the TrueImage feature because they are wedged half way off the screen or completely missing. It makes having the feature useless. I am running iOS 17.4.1 but on an iPhone Xs so that may be the issue. The thing is that I don’t recall any other app on my phone that is this unintuitive and glitchy. Routine set up is a little too time consuming and confusing. I think that having one page to edit routines or custom light shows would be easier than having to go through separate steps every time just to make one adjustment to a routine. For instance, it is not clear what an effect does when I’m trying to create a custom light show. I wanted a strobe effect but had to go through the same steps over and over again before I came to my desired result. In conclusion, I like the lights for their affordability, instructions, and most of all versatility. It really does change the mood lighting game up! I just don’t understand why it is so hard to go back and improve an app that so many people use, but then again, I’m not a developer.
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Response from developer
Hello ajthib86, your constructive feedback is important to us and it helps us gain a sense of the needs of our customers. You may have changed your system default text size setting to a large amount where it is causing some items to be pushed off screen. If you need assistance with any Cync products or the Cync app please don't hesitate to reach out directly at 1-844-302-2943. -Cync Support
Apps
Marche super bien!!!
Wi fi router
Thought my light would work. Wi fi was too far away. Thought i could get an extender. Ended up moving the router. Light works. Make the receivers stronger. Nothing more frustrating than thinking you finally have a smart light
USELESS !
Working 1 time out of 100 ! Keep your money and don’t buy it ! The app is USELESS
