HomePass by Plume® User Reviews

Reviews Summary

Top reviews

2.5 years strong and still solid

Quality mesh network system that continuously optimized itself. I was surprised to get an email from support about alerts on my pods. They were able to integrate a better method for band/channel selection which significantly improved my experience.

I started with borrowing a friends pod before purchasing. Then I bought a pod set and also purchased several super pods when they were offered to existing customers before public release. Needless to say, our service allows for seamless streaming, gaming and communication regardless of how many devices or users are in the house. The best part is you can connect your main super pod/pod directly to your ISP’s Ethernet jack, without using their router.

I’m looking toward to the future improvements coming soon.
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Mostly good, internet only service

I ordered it strictly for the Internet and to run my security system. I’ve had to shut the system down a few times To re-boot or something and we had a few glitches at the initial installation but overall so far I’m fairly happy. It’s only been around two months. When I do have problems the company is quick to assist me and their support people are very helpful.
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Thoroughly enjoyed since launch day

I am really happy with my Plume network. I have one at home, and another at our store. They have been extremely reliable and very fast. My desktop in the bedroom over WiFi gets 400mb/s + over our gigabit cable internet connection. Our new MacBook Air gets 450mb/s all over our small house. I have three Superpods, which is way overkill for my 1200sq ft home, but I wanted to make sure it stretches far out into our yard for various out devices, like the chargepoint electric car charger, rachio sprinkler controller, etc.
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Constant speed tests are my favorite feature

Nice straightforward way to look at my network. My favorite feature, as indicated above, is the continuous speed test (optional setting)— during periods when I am not using the internet heavily, it tests my broadband throughput. My ISP-provided modem needs periodic reboots, and this lets me know when to do it.

Does most things I need a network reporting app to do, pretty easily. The navigation can be unintuitive, and sometimes it makes me log in again (not sure why?).
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Great app

Great app works well.

Long-Term Happy Customer

I’ve been a Plume customer for a very long time, and Plume is networking that “just works”.

As we’ve moved homes, and as our digital device family has grown, Plume grows with us: more coverage, more bandwidth, and more features for blocking trackers, stopping malware, and protecting my family from content we don’t want, across a whole spectrum of ages from pre-teen to young adult.

Plume is like magic, and the rare times I need support, it’s timely, accurate, and well-handled. Imagine my surprise when I got a proactive support email - “We noticed you’re having some issues with [insert Pod here]. Have you tried moving it somewhere it can have better coverage?”

Count me not just as a happy customer, but a loyal customer for years to come.
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Best WiFi I’ve ever found

The Plume ecosystem of pods and app make for the best WiFi system I’ve ever found. Gone are the days of resetting the router in a crowded building - Plume adapts. Gone are the dead zones in old houses and buildings - just add a pod and Plume makes it work. Gone are “squatters” who aren’t even in your building - you can see all the devices on the network and freeze out individual devices. If you’re a business and need to provide WiFi for customers, you can isolate your business devices from the general public just by specifying which password has access to which device. You can also enable content, ad, and IoT protection/filtering for a full suite of home and business protections.

Plume is everything WiFi was promised to be 20 years ago, now, and better.
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Still great!

I’ve been using it a while now. Maybe two years. I get great speeds all over the house with fairly consistent speed at any location. Usually around 300 mbps and that’s with multiple devices streaming video and one live up-streaming a video. I do have fiber so my speed is about 1 GB up and down. Plume uses that bandwidth well and keeps us secure, well, I think they do. Adds are blocked with Plume, which works great with kids in the house. Yep. Still loving it.
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Effective, Fast and Secure

I have found this application and hardware to work effectively in my home. I currently have 7 units on my network and they are working well within my excitations. The software is always looking to balance my load of 40 plus IPs.
It would be nice to see a desktop app for visibility of my Plume Network.

Keep up the good work and you will continue to be a strong player in the market.
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Good solution for expanding WiFi

The plume pucks work really well for expanding my WiFi network. The sub-net is easy to install and setup is automatically accompanied through their software. I run WiFi cameras that needed better connectivity than my network had and Plume covered that issue perfectly. The only reason I didn’t give them a five star rating was the automatic configuration seemed to reconfigure from all “excellent” to a suboptimal configuration. This started after a few months of stable great coverage. It seems to have settled down over the last month or so. All the app lacked connection to the sub-net on and off for a few months. The sub-net was working all the time but the app couldn’t connect. This issues seemed to have been corrected.

Overall I’m very satisfied with Plume. And the customer service is top notch!
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