Leave a Review Octopus Energy
Over 3 months without refund after moving home
When I moved out of my house I had an account credit. It has been over 3 months and Octopus has still not refunded my account credit. I have sent multiple emails and phone calls and they still haven’t returned the money I am owed.Matty - App
Crashes Daily
The app crashes almost every day. I’ve tried uninstalling and reinstalling but it still crashes. It’s more of a pain than a convenience!!!MAH113
Can’t connect my thermostat
There’s no link to add my devices. I’ve looked everywhere. How am I supposed to save money if I don’t have the link to connect my device?tdswanbeck
Far too many bugs April 2
Full of bugs and missing features and links since update. April 2 update to review.
Link to bills is missing
Where has the convert points to pennies gone?
Usage section is awful.
All in all a terrible app when it doesn’t crash.Markp17
Developer Response
Sorry to hear about this issue. We had a bug that was quickly resolved in one of our recent releases. This has since been fixed. If you are still facing issues though please reach out at heretohelp@octopusenergy.com. 🐙Terrible App. Who releases stuff like this?
Just downloaded the app and wow what a terrible app it is. Unable to hide the keyboard, which hides stuff. Can’t get it beyond the login splash screen. Assume the was tested????ThabaNchu
Developer Response
Hi, thanks for your feedback. It looks like this issue is occurring sporadically but when it does forcing quit generally resolves it. Obviously this isn't ideal, so this has been reported to developers as a high priority and should be resolved shortly. If you would like to discuss further please reach out at heretohelp@octopusenergy.com. Grace 🐙Keeps Crashing
App keeps Crashing when trying to view my devices. Used to work, but need to fix!!!bhaywood081882
Developer Response
Sorry to hear about this. Please could you update your app and try again? If this doesn't help please reach out at heretohelp@octopusenergy.com so we can connect you with the devices team. 🐙Logged out!
Logged out and it will not accept email and password stating they are incorrect!Developer Response
Sorry to hear about this issue. We had a bug that was quickly resolved in one of our recent releases. This has since been fixed. If you are still facing issues though please reach out at heretohelp@octopusenergy.com. 🐙Security issue
I cannot find a way to sign out if my account using this new version of the app. This is a major security issue because my information is available whenever the app is opened. There is no way I can find to require logging in once the new app is downloaded.
I searched my iPhone settings, and I do not have automatic fill in passwords selected.
Even so, there is no visible way to sign out of my account.Show lessBotanic Bleu
Developer Response
Apologies for the inconvenience and cause for concern. This may have been an issue with an earlier version of the app, as you should certainly be able to log out. Please could you reach out at heretohelp@octopusenergy.com if you are still facing this problem? Grace 🐙Latest update step back for Agile tariff
The new display for half hourly pricing is much harder to read and use. Adding pound sign and four decimal places is a waste of space and makes the numbers much harder to read. The graph takes up a lot of space but adds very little value. Go back to old format.Ranko6661234
Developer Response
Hi, it's possible you were facing issues due to being in a different location to the UK. Hopefully the issue has since been resolved, but if not please do reach back out to discuss with a customer representative. 🐙App will not open
Told I need app to get discounts. Downloaded and it won’t stay open for more than a half second.Dddddaniels
