Leave a Review Zoho SalesIQ
Confusing
Not a fan, freezes consistently. Alerts are all over the place. Recommend a different service.
Website is good but app version is terribleBrandon 12344
Developer Response
Hello Brandon, we're sorry to hear about your experience. Please let us know your concern by writing to support@zohosalesiq.com along with your convenient time slots and time zone to schedule a call and assist you further.Improvements
The platform overal is great. The app works fine too. There are some small details but we think we can work it out with the technical support. They have been very responsive.Mr. Barillas
Developer Response
Hello Mr. Barillas, we're sorry to hear about that! We understand that you would like to reach out to a visitor even if the bot has already engaged the visitor. This is one of the feature we're already working on and it will be available soon. We'd also like to let you know that point 2 can be achieved easily. You do not require multiple bots for a brand and you can deploy a single bot and use the criteria router block to make the bot work differently for each criteria/visitors. Also, you can deploy multiple bots in the same brand and to know how you can reach out to support@zohosalesiq.com.Improvements
The platform overal is great. The app works fine too. But the reason we picked another company for our chat is:
1 you can’t send proactive messages if you activate one bot already.
2 you can’t have more than one bot per brand.
You don’t find any of those limitations in other chats.Developer Response
Hello Mr. Barillas, we're sorry to hear about that! We understand that you would like to reach out to a visitor even if the bot has already engaged the visitor. This is one of the feature we're already working on and it will be available soon. We'd also like to let you know that point 2 can be achieved easily. You do not require multiple bots for a brand and you can deploy a single bot and use the criteria router block to make the bot work differently for each criteria/visitors. Also, you can deploy multiple bots in the same brand and to know how you can reach out to support@zohosalesiq.com.Confusing
Not a fan, freezes consistently. Alerts are all over the place. Recommend a different service.Developer Response
Hello Brandon, we're sorry to hear about your experience. Please let us know your concern by writing to support@zohosalesiq.com along with your convenient time slots and time zone to schedule a call and assist you further.Satisfied
Very goodsami uso
Developer Response
Hi, Thank you for your great feedback and we wish you happy hunting with SalesIQ :)Wow Nearly never works
So much potential, Zoho is like the 3rd place runner up in every race.
Most of my complaints from guests are they cannot use the live chat.
Just simply doesn’t work.
Press “send message” and it does not send.
Customer in chat waiting for operator? No notification (even though settings are all correct and turned on)
Tracks bots on sites as visitors (stupid)
Has you jumping at your phone every few seconds thinking someone is on it, and try to engage with them, only for them to be gone the second the app shows they showed up (bot traffic)
Just fix the darn thing.
Allow us to move the chat window thumbnail up instead of being stuck at the very bottom (IPhone menu borders the bottom and it’s so low it is a fine line to press the button versus activate iPhone slide-up menu)
So annoyedShow lesswilli-k
Developer Response
Hello Willi, We're really sorry to hear about your experience! To investigate this further on our side and to help you sort these things, we request you to drop an email to support@zohosalesiq.com from your registered SalesIQ email address.App won’t clear notification
This has been an issue for months, the app icon doesn’t clear notifications after chats are closed. The last update was supposed to fix, but am still having issues.Bettiker
Developer Response
Hello Bettiker, we're sorry to hear about this! In order to check this further on our side, we request you to write to us at support@zohosalesiq.com from your registered email.ZOHO Email appeals to kids
ZOHO email is difficult to use and has a carnival childlike desktop on your computer. Not at all easy to use and definitely not suited for a serious business environment. If you like colored balloons and bubbles and next to no space to write your email text, then you’ll love ZOHO mail! Bring on the clowns!Show lessMoutlook
Developer Response
Hello there! We're sorry to hear about your difficulties with the Zoho Mail application, but instead of posting in the Zoho Mail application, you have provided the feedback and rating for the Zoho SalesIQ application - a different application used for live chat and visitor tracking on the website. So, we request you to drop an email to support@zohomail.com and the Mail team will assist you with it further.The latest update fixed the bug I was having
I had left a one star review because the new interface update was causing SalesIQ to crash anytime I opened a chat, one of the updates that have come out since then has fixed this issue, so I wanted to adjust my view back.aad7615
Developer Response
Hello there! We're happy to inform you that we've released an update with the fix for this crash issue (Version 2.1.1). So, we request you to update your SalesIQ application in the App Store to get this resolved. Also, we request you to reconsider the rating if you're satisfied with the new update. For further assistance, you can contact us at support@zohosalesiq.com.Need more features
Very limited features, I wish they have more feature like other company providingwtfxg
Developer Response
Hello, We request you to send us an email to support@zohosalesiq.com with the information about the features which you are looking for in SalesIQ mobile application. That would help us to assist you further.
