Leave a Review Mr. Cooper
Are they trying to make this app less convenient
App forgets my payment method so I have to re-add routing/account numbers. To make matters worse however the app won’t let me paste the values I copied from another app, it only give me a “scan text” option. Worst of all, the scan text functionality is broken beyond belief — literally every digit that it scans is wrong 🤦♂️
I’m all for adding these smart/ML features to make things easier but don’t go removing the basic tried and true functionally in the process. Now that the fancy ML feature doesn’t work I’m left with a product that is worse than before.Show less1uis
Sends unnecessary notification about session expiring
Why does the app send a notification about the session expiring? Very annoying to get that notification after every check of the app. At a minimum it would be good to get a choice of opting out of those session notifications. (I still want to get other possibly important notifications.)markymarkermark
iPhone format only???
In this day and age, why is this app, which they push when logging into the website on an iPad, only in iPhone format? If they don’t want to support the app on the iPad in native format, then don’t push the app at the top of the website. It’s not that complicated to add universal support to a mobile app in Xcode. A few switches in the configuration and some updated graphic resources…. done.
Haven’t used the app much at all, so otherwise can’t comment. But I’ve used Mr Cooper (Nationstar) for nearly a decade and can only state that I’ve never had issues with them and I’ve used AutoPay most of that time.Show lessChezDude
Response
I have had a mortgage payment made on time each & every month for over 20 years with Nationstar & then Mr Cooper and have not once had a reply to any of my questions.... unless they wanted me to borrow more money with high closing cost. Now I am 62 and cannot retire because of how much they were “looking out for me” by refinancing..... when all along it was not a good idea, after 30 years of payments, they still own “My Home”. Usually when someone contacts you, it is not for “your” benefit.Show less2008Denali!
Awesome
After 3 years our loan was sold to MrCooper. I was skeptical because I really liked my old mortgage loan company. But after a couple a months I have to say they are awesome! Really easy to deal with and very detailed with the breakdown of my money.ROKFAM
Best company I’ve worked with during the pandemic
They have been absolutely great every time I’ve had to deal with them, very helpful and helped me immensely by kicking my past due payments to the end of my loan. I can’t recommend them more! Thank you Mr Cooper for such a stress relief.Footballman77_00
Please don’t do business with them
If I can give zero stars I will, twice they took my money when clearly the account la were paid in full or seller to another servicer. Then the supervisor said it was my fault that they proceeded the transaction when they already knew the account was sold. First time I had to wait until they cut a check and mail it out to me, that took almost 2 weeks. I will never do business with them.Show lessJuan-76
Mr. Cooper… who??
Unfortunately my loan had been sold to this company (Mr. Cooper) during the pandemic. I had been approved for payment assistance during the pandemic with my previous mortgage company. I was very upset as I thought my mortgage was safe during the pandemic. Customer service does not exist Mr. Cooper. I had an extremely hard time contacting anyone by phone, by email even by live chat during the pandemic. I did not receive any response for almost 2 weeks. I did take screenshots of my attempts too contact this company for future reference if needed. I would not recommend this company to my family or any of my friends. I cannot in good conscious give this company even a one star rating.Show lessE. Penn
Terrible App/website
I want to love this app, as I tend to get fantastic customer service representatives every time I call, but this app (and the website, AND even over the phone) DOES NOT WORK FOR PARTIAL PAYMENTS. Literally EVERY SINGLE TIME I make a partial payment (I pay half from our first paycheck, half from the second) it posts to our principal, not as a partial payment. I have tried the app multiple times, the website multiple times, and every time I have to sit on the phone for over 20 minutes to have someone reverse the funds and reapply them.Show lessChicken and turkey
New to Coop
I’m brand new to Mr Cooer. Never heard of it but after seeing all these positive 5 star reviews and making my first payment online, it seems pretty easy and sets my mind as ease. Looking forward to this new relationship 👍🏾donwan78
