Leave a Review My AcuRite
Why no wind direction plotting/logging?
The main reason I bought this is to monitor wind direction for our prescribed burning operations. The only way to see this data is to show it in real time. there is no way to plot historical wind direction. I don’t understand why this option is not offered as it is a basic data element of a weather station.
Also I’m not sure why the drop down menu in the charts offers the options of “last year” and “all time” but then when you select them it says you can’t select anything longer than 31 days. Also the scaling of the axis on the graphs should be to whole integers and reasonable intervals.
Please make these simple fixesShow lessstevewisco
Developer Response
Hi stevewisco, Thanks for taking the time to provide us feedback. The "last year" and "all time" are options to be able to see your record data for those time frames, even though there is no graph visible. Thanks for the input on graphing wind direction we'll pass that information along to the product team for consideration. Also thank you for the feedback on the y axis values. The values shown should be limiting to reasonable values for what is displayed on the graph we'll have the development team take a look at that to see if there is a bug in some of the graphs. Thanks again.Access Keeps failing
AcuRite Access goes offline and requires manual reset. Location is in a vacation home and not readily accessible when it’s 1000 miles away Nest thermostat at that location is available and does not require reset.
AcuRite access needs new software so it can recover when satellite internet is interrupted due to weather outage.
Needs to have auto restart after loss of signal for two hours or some duration that the user can specify.Show lessXiao-tai-tai
Affordable and reliable
Have used the app with the 5 in 1 station and Access and it works flawlessly. Simple to set up and use within minutes of opening the box. Don’t be afraid to try their products as the hardware is good and seeing your home weather on the app is fun. I am not a paid shill.ry me
Sad weather watcher
Have loved Accurite for a couple years. Loved using the app to see what was going on at home. Then one day my current hub was out of date. This was only after 6 months of having the station. Now I find out that I need a new hub which is $150 plus. I am not made of money. Stars would be higher but now have a weather station that I have to be home to get info.Show lesssadweatherwatcher2
Just throw you $$ away instead.
Got one of these accurate units for Christmas in 2018. Worked great for a few months and I could check my home weather from work and around the globe. Then in ~April 2019 Accurite made a brilliant decision to stop all support for the existing unit and launch a new one. The ability to log onto the app and see weather conditions at home disappeared, and instead I was told to spend $150+ on a new system because the company decided to stop supporting the old version.
I’ll never support a company like this, as my system is virtually worthless now. Their technical support is a joke s you can’t even get to talk to someone. This type of behavior should land their leadership team on the street with no job or better yet in jail for fraudulent behavior.Show lessRtzx9r
Developer Response
Hi Rtzx9r, Yes unfortunately we had to end support for the SmartHub. This was the first product we've ever ended support for, unfortunately we had reached a point where we could no longer reliably update the devices. We actually stopped selling the SmartHub in December of 2017. We're sorry you've had trouble reaching out to our support team, but please contact us again, as we'd like to find out where you were able to purchase this device so recently and resolve the problem.Lost connection
App used to work great, but about 2 weeks ago it went out and has not worked since. Tried signing out and back in, deleting the app and re installing it.... unplugging the devices and then powering them back on... nothing....
So the product is 3 years old and is obsolete. Not at all acceptable. Look at all the poor reviews and the fact that you can no longer get ahold of people via phone. I am sure there is some BS excuse there too. Had I known when I was purchasing this that in 3 years it would be rendered useless I would have never purchased it. I would have looked else ware. Now you want me to purchase more of your product. I feel that you need to send me updated new product as a replacement for what you will no longer service. Please get in touch with me personally and let’s talk.Show lessDlandis83
Developer Response
Hi Dlllllllld, For the past year, we’ve informed customers that we would no longer provide support or service for the AcuRite smartHUB and urged users to upgrade to our next generation product, the AcuRite Access. We would like to have someone from our support team speak with you. We're sorry you've had trouble contacting us, we offer both live chat and email support on our website. Thank youNon working app
I bought a second 5 in 1 station with the accurate access when the smart hub quit being supported. I’ve had trouble with the app from the beginning. It seems to always have a poor signal and data never displays correct info. The base station thing that came with the first one works fine only the access device doesn’t. Unfortunately I want to use the app. I won’t be buying another one, I’ll go to a different product.Show lessswelldup
Not supporting my brand new weather station
I’m writing this review less than one year following the purchase of my weather station. The app was great when it was supported but now the weather station I own is no longer supported by the app. They want me to buy another app for over $100. I can’t even monitor my house temp when I’m away. This is a warning to any who plan to purchase a 5 in 1. Very sad. I won’t be buying a second 5 in 1 for my camp now. AcuRite should consider their current customers before making changes like this.Show lessseriouslysadday
Acurite is acuwrong.
The app shows charts and if you go to winds it shows high speed and average speed. But that is not accurate. The high is the average of the averages. So if you have winds of 27 mph it will average it out and show high speed is 23 which is wrong. It should show the actual high speed not the average of the averages.
What idiot thought that would be good? If the sensor registers a high of 30 it should use that in the charts as the actual high speed. Why have an average speed and a high speed when high is still just an average? That is just stupid.
I was going to give it a higher rating but I gave it the average of the average instead.
The station is great but this app is not accurate and is therefore useless.Show lessPaladin62
Chart Data Incorrect
Still incorrect. No update in 8 months, are you kidding me! Chart data time is messed up, I’ve posted to support, but nothing a complete waste of money! It would be zero stars if I could!
Just noticed that my chart data on my iPhone and iPad are in correct. The 24 hour time from is all messed up. I’d post a image if I could. Don’t know If this is caused my the new Access hub or app. I rebooted my iPhone and still is incorrect. I post an image to the forum on Acurite.
I sent an email to support regarding the issue. I can’t post an image here.Show lessFilmman586
