Leave a Review BroadwayHD Mobile
Great content, app makes viewing a nightmare
The iOS and particularly the AppleTV app a have just an abominable user interface. Their content selections are wonderful but the viewing experience is hostile to the user. Pausing often breaks the streaming, and with no scrubbing or functional fast forward or rewind, if you need need to stop for any reason you have to start over (one of the best things about streaming at home as you get to pee without waiting for intermission).
The menu navigation to get to a title is also pretty terrible
No idea why they don’t use the Apple API for media playback. So no skipping ahead, or back, or using Siri to ask what they just said and prompt temporary subtitles. I paid for a full year, but now I can’t watch it because it is just too frustrating.Show lessWillo SF
Developer Response
Hello, we are sorry to hear that you are having issues with the interface and have forwarded your feedback to our developers for investigation. Our service is available on FireTv, RokuTv, as well as Firestick and Roku devices. Please reach out to support via our website so that we can pinpoint the iOS issue for you.unfortunate logistics
unfortunately, have never been able to get this to airplay or chromecast to our brand new tv. not particularly interested in trying to watch shows on my phone all day, especially with other people. not trying to do that on my laptop, either. on my old roku tv, there was a direct app, but on my new LG tv no such luck.
also… if airplay & chromecast have been “in development” for over a year… why are you frustrating your users by having a nonfunctional button available? i wasted hours trying to troubleshoot my airplay. lots of frustration and anger that i realize now has no other source than the way the app runs.Show lessrseejean
Developer Response
Hello and thank you for your interest in BroadwayHD. We do not currently have an app directly on the LG smart tv but Casting to Chromecast is working with compatible devices. If you are experiencing trouble with that feature, we encourage you to reach out to support team for help. https://broadwayhdhelp.zendesk.com/hc/en-usGood content, but some hiccups with app
After a really bad experience on the AppleTV version and no luck casting from an iPhone or iPad using Airplay or Screen Mirroring, I received a message from the developer saying they were experiencing unusual problems. Since then, performance has been better: plays still freeze but that can be fixed by restarting the app (though that does interrupt the flow of the play). It’s an okay option for some content that’s not readily available elsewhere.Show lessOaktown Dave
Developer Response
Hello Dave, Thank you for letting us know you had some viewing issues. We did experience an issue around the time of your review and would love for you to give us a 2nd chance. Please contact our support team for a viewing offer. https://broadwayhdhelp.zendesk.com/hc/en-usAirplay doesn’t work!
Thanks for bringing all these fantastic shows to stream but please fix your app! AirPlay just gets stuck loading and this is what I pay the sub for to watch these shows on my tv via my devices since you don’t have an app on the LG content store, hence why the 2 stars since the functions of the app do not work!Show lessj_0_nny
Not getting what I paid for
After explaining my problem six times, it is finally resolved and I have reinstalled the app. I have enjoyed this app for some time, and, because of the pandemic, I can no longer go to Broadway, this is the best I can do. Many of the shows are very old (Fred Astaire?), and, after the first couple of Nunsense and Goes Wrong, it does get old. Still, some of my favorites (Cats, Billy Elliot, Miss Saigon, etc.) are there, and there is hope that someday we may even get Hadestown, Come From Away, or Evan Hanson.Show lessmarny#1
Developer Response
Hello! We are sorry you are having some issues viewing shows. Would you please contact our help desk so that they can look up your account and find what is happening. https://broadwayhdhelp.zendesk.com/hc/en-us Thank youNowhere to go but up
Great potential not yet realized. I’m watching all the musicals. They are missing a lot of really basic ones for a Broadway app. There are also really poor show notes on each production. You need to Google each show to find out really basic info. Some shows are better shot than others. Users should be able to rate each production. I can’t find another app with these offerings, and I love watching theater, but this app needs a lot of work. Tech issues others have noticed have not been as much of an issue for us, though there are occasional bugs.Show lessPike2019
Developer Response
Thank you for taking the time to leave a review. Our goal at BroadwayHD is to be able to offer more current and modern productions to our subscribers. We are adding new shows every month and we hope you will continue to check out what we have to offer. Our show notes are in the process of being updated, stay tuned!Disappointing limited viewing options
I was looking forward to using my subscription to view a wide selection of theatre offerings. Since I don’t have an Apple TV or Roku, I assumed I could just plug my iPhone into my smart TV via HDMI cable to view the shows. Bad assumption. Broadway HD deliberately blocks viewing this way, both from their website and their app. Come on, I want to buy your service, why make it so hard?Show lessLmc56
Dismal
Got a gift subscription and was loving the service, then one day my browser said I HAD to use the app. Browser on iPad no longer supported. Watching on the iPad app cut off heads and action not dead center. The iPad would no longer stream to my older Apple TV, as the browser had done so well. I went on the support site for chat help and was told that I’d have to upgrade my home theater hardware to watch on my big screen. I could watch on the iPad if I didn’t mind some characters having no head, or I could go sit in my office and watch on my computer. This app has ruined it for me and I’ll not be renewing a subscription to a service that I was truly loving.Show lessMElungdoc
Developer Response
Hello. We are sorry that you experienced some issues using your browser of your iPad as well as the app. This issue was resolved quickly and we hope you give us another try. We also have a channel on AppleTv 4th generation and newer. If you continue to have trouble, please reach our support team at: https://broadwayhdhelp.zendesk.com/hc/en-usTo people asking for a “rewind” feature
I just downloaded the app. I have not used it on my IPad yet, but have been watching through the website for quite awhile. If you downloaded this app and have paid money to this site I assume you are a lover of LIVE Theatre. This gives you that opportunity at home. You don’t ask the actors to repeat things at the theatre...accept the fact you may not be able to here which keeps the realism of the experience. Thank you BroadwayHD for being here for us while the world figures out how to safely bring live, in person, in a theatre with other human beings back to us.Show less3chordsonly
Developer Response
Thank you for your review! We appreciate the time and energy you took to share your experience.My review on BroadwayHD
I gave this 5 stars because it has the best musicals but the only problem I have if they should update and add more musical broadway musicals like Hamilton, Rent, dear Evan hensan, and a whole lot more so hope they read this and add a lot more shows on the app._itzseb_
