Not enough thought into user journey of app
Good concept. The app aesthetics are nice. App can process slowly. You do have to look around to find things. I have been in customer service all my life and am an artist at heart. It frustrates me when companies don’t put enough thought into the user’s experience/ journey. The wire-framing for this app was clearly rushed. For instance, the tutorial video is listed under training, which is in small writing, and listed under “shifts.” In fact, there were a lot of things under the “shifts” tab that were irrelevant. The road map for the app is not well done. Also, they say you can chat with someone, but every time I go, there’s no one to chat with. I think they only have chat support available when an employee is available, but they don’t mention when that employee is available. Today, I found something very inappropriate that someone added to the skills list. I wanted to notify them. Unfortunately, there is no chat available. I do like how they tell you the total you will make. You get approved fast for jobs and can start making money right away, which is awesome. Another plus is you can offer the ability to work permanently. Go to “work preferences” which is under “settings.” I’m really upset about the app design. No availability in East Bay right now. Mostly in SF and other areas very far away.
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Response from developer
We understand your frustration with the app's user journey. We appreciate your detailed feedback.
I love it
Wonderful and distinct from other applications, it motivates you by making things very simple.
Slow To NO Response
The app is ok once the company FINALLY updates your information. They say up to 72 hours but I’ve had “applications” that haven’t been processed in MONTHS!!! Right now as we speak I’m waiting for them to approve ONE picture so I can have access to the shifts I HAVE ALREADY WORKED AND BEEN APPROVED FOR IN THE PAST. I found steady employment so I stopped using Instawork WHICH AFFECTED MY ACCOUNT NEGATIVELY (pretty dumb considering most of us use this app to fill in gaps of employment) you would think an option to verify permanent positions would be offered to avoid the aforementioned from happening BUT that’s just too close to having common sense. Customer service is NON EXISTENT which means that if you have a problem IT WILL NEVER GET RESOLVED. This platform is asking for more and more out of its users…”give us leads” “give us your time” “give us your very best!” Yet this company offers mediocrity and subpar performance in return. Laughable if you ask me! The users of this app are awesome people who are dedicated to the tasks at hand. We are frikin committed! Is it too much to ask for a company to do what it says it will do at the CAPACITY IT PROMISES TO DO IT IN?!! Like, can you walk and chew gum at the same time?!!! So you should be able to provide an EXCELLENT service and EARN the money that you stuff your pockets with 🙄 no ethics, no integrity, plenty of greed and unkept promises though!
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Response from developer
We're sorry to hear we let you down with our support. Please know that we are committed to helping you with your concerns. If your issue is not yet resolved, please fill out this form so we can we can look into this further and ensure we find an appropriate resolution. https://forms.gle/u6R3eSi8iFz2AJDi7
Not happy with sign up experience
this has been an incredibly frustrating and disappointing experience. The sign-up process was excessively detailed and time-consuming, requiring me to provide a vast amount of personal information before I could even see what jobs were available. This alone was off-putting, as I prefer to evaluate job opportunities before committing to such an invasive registration process. After finally completing the cumbersome sign-up, I was extremely disheartened to find that the platform offered hardly any job opportunities. The few listings that were available were all very short-term, some lasting only a few hours, which is not ideal for anyone looking for more stable or longer-term gig work. This limited availability made the entire process feel like a huge waste of time and effort. Furthermore, the platform's design and user interface are poor and unfriendly. Navigation is confusing, and the overall experience feels clunky and inefficient. Important information is not easily accessible, and the layout does not facilitate a smooth user experience. Overall, Instawork failed to meet my expectations on multiple levels. The lengthy and invasive sign-up process, combined with the lack of viable job opportunities and a poorly designed platform, made this service more trouble than it's worth. I am closing my account and cannot recommend Instawork to anyone seeking reliable and substantial gig work.
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Response from developer
We understand your frustration with the detailed sign-up process and limited job options. Your feedback is crucial for us to improve. We apologize for the inconvenience and appreciate your insights on the user experience.
Terrible App
I signed up through a link from a friend who’s been on the app forever so they get a ton of work. We have very similar experience work wise. First they run you to the ground jumping through hoops to join. For over a month a few of my positions have been listed as “in review.” When I tried to ask why they said not enough experience. I don’t get how when I’m doing the same job for a different company 3x a week. Also all of the requirements are lit up green so there’s nothing more to add. It’s all bots no people to help you. They also don’t tell you anything is wrong just leave it “in review” forever.
I’ve also tried adding people I know that are already on the platform to my “network” none of them ever get added. Many of them never get the invite or see anything about a “network”. I’ve talked to some workers who are getting work by having better rated friends get the gig then transfer it to them as coverage. There are even scammers saying they will “sell you” their shift. This explains why shifts immediately disappear, people who never intend on working are just taking them to hand off. So it seems the only way to get work is to scam your way through. This app seems pretty cooked you had to have signed up back in the day to even have a chance.
At this point I assume it’s just for mining your data and feeding AI.
I’ve also tried adding people I know that are already on the platform to my “network” none of them ever get added. Many of them never get the invite or see anything about a “network”. I’ve talked to some workers who are getting work by having better rated friends get the gig then transfer it to them as coverage. There are even scammers saying they will “sell you” their shift. This explains why shifts immediately disappear, people who never intend on working are just taking them to hand off. So it seems the only way to get work is to scam your way through. This app seems pretty cooked you had to have signed up back in the day to even have a chance.
At this point I assume it’s just for mining your data and feeding AI.
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The support needs to be improved
I have worked for instawork for many years and do enjoy the flexibility to pick and choose my schedule. I haven’t had many issues when picking up a gig, working and getting paid. I did reach out to support on December 2nd requesting to be paid my earned sick pay. It is now almost 2 months and I am still desperately waiting for this to be taken care of. I have send a few additional inquiries since requesting them to take care of my initial request. A couple of support opperators have closed out my duplicate requests stating my initial request is being worked on however this is not true and my request is still waiting to be addressed with no answer. I know that I am not the only one who has experienced issues when it comes to trying to have support resolve an issue. I have had a few minor concerns in the past and they seem to not read or understand you initial request and just send back some pre scripted responses that really don’t have much to do with resolving your issue. Aside from the lack of support I would have given the app 5 stars. I’m hoping that my inquiry is resolved asap as this is causing a huge financial burden. I am optimistic that they can work to improve the support and would gladly give them 5 stars once I see this.
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Love this app
I have had a really hard time finding work, even with other gig apps the work is hit or miss and you can’t make the type of money you can pay your rent with. With Instawork I have been able to secure decent work at decent pay with great people. This app has work for every person no matter what you are qualified to do, they have something for everyone. Not only do they have a huge variety of work options they also have a huge quantity of shifts available. You can work as much or as little as you want. It’s worth taking the time to do all the things you need to do to get qualified and verified. After you are verified, you pick the type of work you want to do and then watch the jobs come thru. Make sure you set your filter every time you search to your desired area and how far you are willing to travel. That is the only thing that is a drawback but totally worth it. I have nothing bad I can say about this app besides that. They have given me opportunities that no one else has which has allowed me to become independent and feel good again knowing I can support myself. The people I have worked with and for have been so nice and helpful. My experiences have all been positive. The app walks you through every process, anyone can follow it. If you want to work Instawork is all you need!!
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Response from developer
Hey Danidigz! Thanks so much for the positive review. We love to hear you're having a positive experience with us!
I waited for nothing
I waited a week before the first gig I scheduled. I went to the gig it’s was a huge mess trying find parking and the gentleman that was in charge wasn’t even there and sent me to an empty field I figure out where to park while keeping in contact with the manager I get in the gate I go to the booth they said I need to go around to the other so there are two I get there no one who actually worked for the place was there just people hired through this app so everyone was doing what ever then they started making food and serving drinks and then our manager ( a completely different guy ) came in after an hour realized there was to many people there and asked if we wanted to go home and since everyone was there before me I offered because he said I would still get paid for hours he even went in the app to adjust the time for me and I didn’t even know that was a thing so I waited to get paid only to be denied and was told because I was late I deleted the app and filed a complaint with bbb on their partner I was really hoping this app was legit but I spent all morning from 9am to 10 just trying to park I left at noon and was told I only worked 30 minutes but I showed them the call logs and text and because I went live when I left the Time on the video but it didn’t matter they said they couldn’t do anything
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This app is just straight trash
This app was ok at first but then all of a sudden this dumb company decided to let people that are not professional at all become captains for shifts and give alot of power over people account and I was unfortunate enough to meet someone like this not only did this person mess up my account that it got it deactivated they lied to me and said they were gonna mark Me as just sent home but nope i Was marked as a no show for a shift I couldn’t make because I had no Way to get there and a Uber/Lyft ride was 51$ for a 20 minute ride like are you serious that more than half the money I was gonna earn if I did decide to go not worth it in the slightest and the company management could hardly care about what situation you are in saying “it effects our business “ pfffff don’t make me laugh and another thing to point out is that for another shift I worked I had a family emergency and had to leave early I let one of the supervisor at said company for the shift I worked know and they said it’s ok to Leave so I did and then the next day it says my shifts got cancelled and the company doesn’t see me as a good fit like ok some serious suspicious activity going on with this app and the company they are partners with this company is called CONAIR CORPORATIONS and they need to be investigated asap because they are abusing this garbage apps blocking system that all for now and that about 5% of what you will experience if you use this joke of an app
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Response from developer
Your opinion means a lot to us and we're sorry to hear about the trouble you are experiencing. We typically respond to Professionals within a few hours, but if you have not yet had your issue resolved within that time frame please reach out to us through this link so we may better serve you. https://forms.gle/u6R3eSi8iFz2AJDi7
Instawork only gets a 2 stars for the thought of the app and how it works.
Other than that it is very hard, frustrating, and discouraging for us new workers that we dont get gigs in our actual area. Ones that we would be able to travel to and take and it’s actually worth our time for the money.
I live in Brooklyn New York with no car as ive stated to support multiple times and all I receive is shifts upstate, New Jersey, Connecticut, Delaware, and Pennsylvania which is obviously way too far to the point when i see if I can even book the shift the app says I can’t because its too far.
Aside from never receiving shifts in my area I can actually take due to my “access level” apparently according to support is the problem and it’s nothing they can do….. Thats my main issue no accountability and no efforts to actually help who is trying to work. It is im possible there are no jobs for people just starting but on requested and favorited workers can work. Its needs to only be a certain amount depending on available slots so top pros and new comer have the same fair opportunity. If you are only giving your old workers appropriate shifts you might as well stop in take to your app overall if the area is full. Its not right and its unfair that we cant work and yall take no accountability or atleast try to help us get shifts so we can start work.
I live in Brooklyn New York with no car as ive stated to support multiple times and all I receive is shifts upstate, New Jersey, Connecticut, Delaware, and Pennsylvania which is obviously way too far to the point when i see if I can even book the shift the app says I can’t because its too far.
Aside from never receiving shifts in my area I can actually take due to my “access level” apparently according to support is the problem and it’s nothing they can do….. Thats my main issue no accountability and no efforts to actually help who is trying to work. It is im possible there are no jobs for people just starting but on requested and favorited workers can work. Its needs to only be a certain amount depending on available slots so top pros and new comer have the same fair opportunity. If you are only giving your old workers appropriate shifts you might as well stop in take to your app overall if the area is full. Its not right and its unfair that we cant work and yall take no accountability or atleast try to help us get shifts so we can start work.
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