I usually don’t write reviews..
For me to come out my comfort zone to write this show how bad of an app this is…first off it’s take half a year to start receiving shifts in my area due to high volumes of new members, even though I had a resume, all the quizzes filled out, 2 recommendations, and had all my other personal information filled out. After finally being approved, I was asked to perform my first gig at a concert. The work wasn’t too bad for the pay I would’ve done it again, but for some apparent recently they blocked me from the gig and couldn’t tell me why! I followed all the instructions giving to me and they still ended messing up my time sheet. And to make all matters worse. It took a month to receive a days worth a pay because they messed up on their end about my banking info, so instead of working with me to fix it (after waiting for them to notice their mistake from 2 weeks ago) they are mailing me a check that will take 2 more weeks to get to me. Stay far from this app, I personally would recommend Craigslist over this junk
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Horrible
This app is horrible I am not going to lie. I barely get any shifts the only time I get shifts now is when someone lets me cover for them. Anytime I work a shift nowadays after that day the shift never pops up again as if they blocked me or something. I have nothing but good ratings so I don’t really understand why. Today I had a gig and they sent me home because they were over staffed according to the shift lead. He told me I would get payed for 4 hours since I came to the location and was sent home on such short notice and that is not what happened. They canceled my shift without pay and when I disputed and told the operator what the shift lead told me they rejected my claim and said I was a no show!!! Like what the heck!!! It’s like the operator wasn’t reading anything I was saying because none of their replies had anything to do with anything I said to them. Support is TERRIBLE!! They don’t help at all. I’ve contacted them for help on numerous occasions and they just disregarded everything and erased my conversations... Instawork is just all hype, it’s not really as good as they make it seem. Insta work needs to fix this bug ASAP because it’s horrible
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A great concept!
When I first downloaded the app I was excited throughout the process, and I kept thinking what a great idea to help people work! Well as I was on my way to my first shift I got a notification that i was paid 50$… nothing other then that till I was about to pull into the job and poof nothing the scheduled job was gone. Ok I thought cause they did pay me 50$ to drive out there so that was super cool of them. Then I found out my account was suspended due to my background check… I’ve made mistakes in my life nothing that isn’t forgivable! Nothing violent, no child charges nothing that would make me a threat to the community. They still won’t tell me anything except to wait and hope for another background check…. Ummmm well it’s gonna stay the same! If I didn’t have some sort of issue I probably wouldn’t be going through a online temp service. Anyways it seems to be a really good platform for people to work, i just ask Instawork to understand people have made mistakes in there past and give them a chance to do right….
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Decent platform with software issues and unsupportive of workers
The most frustrating thing about this app is the lack of opportunity and income security. Theres often no shifts available and if you want to get even just 16 hours a week you have to book shifts weeks in advance. There is not a way to find coverage through the platform, you have to message individuals on there. You have can not cancel with the intent of working if no one else takes it and you are penalized for canceling shifts well in advance and those shifts are often booked by others within a day. These penalties result in further difficulty securing hours.
There are also connectivity issues that can prevent you from clocking in and out of shifts. I have to re-confirm every shift because 90 minutes before I get a text message that says I am not tracking to the location and will be pulled off the shift in 30 minutes when I have a 40 minute commute. I've also seen someone be pulled off a shift for not confirming while working a shift and we were left understaffed because if it, even though he still arrived because he didn't know it was canceled, they were unable to get him put back on the shift after attempting to get in contact with Instawork Support and he had to go home.
There isn't alternative option out there, not that I've seen. I've tried a few apps and this one is better but it has a lot of flaws.
There are also connectivity issues that can prevent you from clocking in and out of shifts. I have to re-confirm every shift because 90 minutes before I get a text message that says I am not tracking to the location and will be pulled off the shift in 30 minutes when I have a 40 minute commute. I've also seen someone be pulled off a shift for not confirming while working a shift and we were left understaffed because if it, even though he still arrived because he didn't know it was canceled, they were unable to get him put back on the shift after attempting to get in contact with Instawork Support and he had to go home.
There isn't alternative option out there, not that I've seen. I've tried a few apps and this one is better but it has a lot of flaws.
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Response from developer
We are so sorry to hear that you haven't had a good experience with our team. Please know that we are committed to helping you with your concerns and would like to make things right. In order for us to resolve this issue, please fill out the following form with your contact information so that we can reach out: https://forms.gle/u6R3eSi8iFz2AJDi7
What kind of company is this?
I originally signed up in 2018 when they were called ‘Instagig’. I went through the entire process, got hired on and at the time the only job they had abatible in Dallas, TX were cleaning up the scooters people could rent in downtown back then. I moved to Phoenix, kept the app, but could not ever receive work. When I DID land a gig, the lady at the warehouse was racist and didn’t like the instagig workers. There was no help at all from instagig. This forced me to abandon the app. A few days ago I received an email from ‘Instawork’ which prompted me to explore the app all over again. Well, unfortunately the number I signed up with I no longer have, nor do I remember it. I emailed support only to continually be met with “can you provide us with the number used to sin up?” What part of, I do not have that number nor remember it do they not understand? Idk but beyond the fact that they provided me with the wrong support email, from their website, and that they can’t locate my account via email, it’s forced this review. This is such a terrible company.
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DON’T WASTE YOUR TIME!
Take a close look at all of those golden 5 star reviews! Pay close attention and you will find the pattern. This app is useless and the developers have no idea what they are doing. There is a good chance I am going to hire an attorney because being in California they violate at least 2 labor codes. Once you sign up you don’t see all of the available shifts they promise. I have not been able to get one shift and I am a highly experienced professional and fulfilled all of their requirements including obtaining references! These people are not supposed to demand background investigations until after a job offer. They also are not supposed to collect W2 information. They are so confused about operating as a recruiting agency or an independent contractor. Every day I get 20 to 30 notifications about an available job, I immediately click the notification and the job is already taken. They have obviously over saturated their base and do not have nearly enough work for all the people they “hired”. For the longest time When I did see shifts, they were over 150 miles from my home! They actually thought I would drive that distance for $15 bucks an hour! This app is not what it seems or what it promises. They are a complete mess and they have no clue. Expect to hear from an employment attorney very soon!
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Love Love Love
Instawork is honestly life savor. I really need some extra cash to pay for these certifications so I could get a salary job and I was able to do just that. I'm also saving up to pay for festivals and even pay off credit cards. Such a great app. And I really love the other Insta-workers on here too. All so helpful and down to earth. At least here in Chicago :)
Also the flexibility is amazing. I only pick shifts that I want to work and if anything comes up I can ask someone in my network to take my shift no problem. The only thing I wish they had was more job availability in the city. And also the ability to swap shifts with people who are working the same day but a different time.
Things will get better over time but so far I really love the app. Been telling all of my friends about it.
Also the flexibility is amazing. I only pick shifts that I want to work and if anything comes up I can ask someone in my network to take my shift no problem. The only thing I wish they had was more job availability in the city. And also the ability to swap shifts with people who are working the same day but a different time.
Things will get better over time but so far I really love the app. Been telling all of my friends about it.
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Straight up thieves
My boyfriend has problems with Insta work from the very beginning. First it was with the uniforms and verification. The app glitched and didn’t show him on of the categories he needed to start a shift. It took two weeks and many workers for someone to finally be of use and help. Once he got his first shift, he did exactly as the app told him and began to work. The shift was fine, but he had to fight to get the tips he was rightfully owed. When he received his first payment from that shift, Instawork took the money he was owed saying that the company reported he didn’t show. My boyfriend had a mountain of evidence that he did work, from pictures of the event, the shift leads name, names of other people from insta work at the event, captain codes (what you need to literally start the event), but was tossed from worker to worker, having to re explain his case repeatedly. Some of the people just left the chat without even responding! Finally, someone submitted a claim but the company denied it saying he didn’t work. How! When he has so much evidence of him being there?? Customer support is the absolute worst. Corporate doesn’t care at all and they are so unprofessional. They just blatantly stole his money. My boyfriend even reached out to the company and they are ignoring his calls!! Instawork had been a complete waste of time and a let down.
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The instawork office doesn’t know what their doing
The app itself is great but as far as the support team is non existent it’s takes 3-5 days for them to get back to you and sometimes they dint even get back to you plus if you work over the hours yiu were scheduled for which happens all the time the app will clock you out and then they tell you yiu can adjust the hours but you can’t. If you work a 12-14 hour shift your screwed for getting paid in the same week. I worked a 14.5 hour shift got paid for 6 hours of it and then trying to get in touch with someone to get paid for the the other hours is ridiculous no one responds back. My manager adjusted the hours on her end the next day and 6 days later it’s still not fixed on the app where I can get paid for it… the support team needs to get their stuff together.. we work diligently just to not get paid on time. We have bills due that we can’t put off because instawork won’t pay us when we are supposed to be paid… it’s nothing but a headache. Who wants to work a 14 hour shift then have to spend days trying to get ahold of someone to have our hours fixed…yay your def gonna get paid it’s just how long it will take to get paid people have bills that are due we can’t say “ instawork owes me I’m waiting on them to get paid “
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Terrible support team
I went on my first job and the app was having issues and wouldn’t let me clock in so I let the team now one of the Instaworkers on the app let me know how to somewhat fix the problem but nothing worked so I worked my gig and adjust the hrs showing I was there even with the gps tracking location the app have shows I was there the next day my actions was disabled and all my other gigs canceled I reached out to the Instawork support team and jayanth the one who says he looked into my situation I sent him all the conversations between me and the Instaworker and the event manager I even sent him the gps location showing I was at the gig and working even with all the evidence showing I was at the gig working and it was not a no show jayanth just say he looked into it and it was a no show Instawork can you get someone who will actually look into my situation and fix it and not someone who just not going to look into the situation and say it’s a no show when clearly I proved in multiple ways I did not do a no show and the app wouldn’t let me clock in when I arrived on site to start the gig.
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