Too many confirmations
Maybe it was because I was initially signing up but there were way too many confirmations prompts to go theough
Confusion with new rewards system
I had an account with points on it before the app was moved to a new rewards system. When trying to log in it said my account did not exist. I emailed support, and they said my account was there with points and all and said I should be able to log in. Well apparently if you had an account before the transition you have to enter your email and hit SIGN UP. Then it will transfer your old account to the new one. They need to make this more clear in the app.
Show less
Response from developer
Thank you for reaching out to us! We apologize for any inconvenience or issues you have experienced with the app. Could you reach out to us at pizzarev@thanx.com? We will be happy to help get this resolved!
Terrible new rewards system
New update came with a new reward system. Making it not only more expensive to redeem points, but no longer you can use the app in store to scan at cashier to earn points. Now you have ti submit a copy of your receipt?
Who’s the “genius” that came up with this system?
If anything, I feel not incentivized to return to this store.
I was frequenting the store once a week now I realize I haven’t been there in the past two.
If by any means you feel your sales declining overall, I think you should look at this latest change.
Who’s the “genius” that came up with this system?
If anything, I feel not incentivized to return to this store.
I was frequenting the store once a week now I realize I haven’t been there in the past two.
If by any means you feel your sales declining overall, I think you should look at this latest change.
Show less
Response from developer
Thank you for reaching out to us! We apologize for any inconvenience or issues you have experienced with the app. You do not need to submit a receipt to have your purchases tracked automatically. Could you reach out to us at pizzarev@thanx.com? We will be happy to help get this resolved!
You stole all my points!!!
I open up the app and suddenly I’m no longer able to log back in?
What kind of an update was that? I was so close to earning rewards and you pull this stunt? Or is that what happens when anyone comes close to 100 points? They get into the 90s and you steal the points from them?
What kind of an update was that? I was so close to earning rewards and you pull this stunt? Or is that what happens when anyone comes close to 100 points? They get into the 90s and you steal the points from them?
Errors for everything
It took way too long to place an order due to restrictions and errors in the app
Kevin, Manager
Manager Kevin is The Best! He rolls up his sleeves and works next to his team! Connects with customers, too.
Customer Service
Chino D has amazing customer service. Never been here and he was patient and walked me through the entire process. He was very nice and professional. I will be returning.
Chima!’
He’s so good with my kids, what a joy he is to see. So glad you’re back open!
Very friendly and kind
I went to PizzaRev on my birthday and they made me feel so special…Because every one that was working that night was very kind, nice and very attentive. Specially the manager Olivia from the The store Rowland Heights… I definitely recommend this location… ♥️
Palmdale Ca
I never write reviews but after being here several times with the same issue I decided it was necessary. Need more workers. Very slow. Put to go orders in front of patrons that walk in. This used to not be.. there used to be enough workers to keep a solid good flow. Love the product. Experience is cold and somewhat uninviting. People seem stressed and overworked it’s not very friendly. there’s always an exception to the rule where one person will be very friendly but overall experience is just not what it used to be, the last three times I’ve been here..One time I just walked out after standing for well over 10 minutes to be helped right in front while they did to go orders.
Show less
