Search bar Results are Pathetic
For a shopping app, I have never found a more frustrating, and ill-conceived search function. 1) PROBLEM: When you type in a SPECIFIC name or topic of something you are looking for, the results that comeback are a mix of multiple listings for the same item from different sellers, but they are spread out throughout dozens upon dozens of different listings for different items (some not even remotely related to what the user types in the search bar).
SOLUTION: Group all of the exact same items that are being offered by different sellers all together.
PROBLEM: When you type in a SPECIFIC name of something you are looking for, the results that comeback are a mix. Many are not even closely related to what you type into the search bar.
SOLUTION: Put all of those items that are an EXACT match, as relates to what is entered into the search bar FIRST when providing search results. Next, label a section “SIMILAR RESULTS,” and then however far removed from the actual search inquiry, at least shoppers will know that what they are looking at may air may not be related to what they are looking for. There are thousands upon thousands of apps for shopping sites. They all seem to have programmers that have figured out how to provide the correct results that a user enters into a search bar, so I would suggest it’s not difficult or impossible for Redbubble to do the same.App is always buggy and shipping is a mess
I’m a longtime customer of Redbubble and I’ve been very disappointed as of late. I recently ordered some stickers and was given a particular delivery date range, only for customer support to tell me that range was essentially meaningless and I should wait an additional 5-7 days before contacting them again. I contacted them again after 7 days and needless to say I never received my order. They offered to reprint my order but after the initial issues and lack of communication, I wasn’t feeling very confident. Unfortunately they don’t provide tracking updates which I believe is due to the fact they have begun using 3rd party printers for their stickers. On top of this, when I attempt to login to the app I constantly receive errors and am unable to view order history or view any of the tabs without seeing the same error statement. I ended up asking to be refunded for my recent order, but I had to argue for them to add a refund for shipping too which was surprising to me. Overall, I really hope they change how they handle delivery for sticker orders, and if the shorter / earlier arrival date they provide is not realistic, I would much prefer they provide a more accurate estimated arrival date that is later and/or wider. I will probably not order from them again, especially gifts, as in this case the stickers were supposed to be.Read if you consider buying but are nervous:
In my opinion (as I’ve been with this app for 3 years). It is one of the BEST. I’ve been seeing a lot of recent people’s comments but the app has been working fine for me. I’ve only bought around 30 stickers from the sight over a year ago I might add but I’ve been planning on saving to do more decorating in my room and this is by far my favorite place to find stickers from. Granted it is a little pricey (some stickers are like $7 a piece) but I’m totally willing to pay for the fact of, it never comes in bad condition and they are incredibly sticky so my stickers I bought years ago are still hanging up on paper perfectly. My advice is to try it, if your skeptical but only one or two cheap things and see how you like the outcome if you don’t like it don’t buy again if you do, then enjoy it and keep supporting the company and people who make the products :). Ps. Thank you to every single person who sells these products. Ps ps. Sorry for the long uncoordinated review!!!