Leave a Review Kentucky Lottery Official App
Latest update made the app unusable
Latest update has made the app unusable. You can click on something and it will load like it’s taking you to another page of the app but just ends up going no where and will not let you click anything. Should have never updated the app. App was fine before this update.ky19_
Fun when it works
If you enjoy playing games with/for money this is a fun past time without having to go somewhere. However the location part is a joke. Half the time it won’t allow you to play because it thinks you aren’t located in the state (even though I’m right in the middle). The other ridiculous part is that I can’t count the times that I’ve been playing without a problem, close it off for a few minutes to do something else and then reopen it in exactly the same spot and receive a message that I can’t play from my current location, even though I was just playing in that exact location minutes before hand. If I had to pick something to suggest changing it would be that it shouldn’t accept your money if it thinks you’re out of boundaries because what’s the point if you can’t play with it? It’s very frustrating to load funds only to not get to play. Why take money from people if it’s location detection thinks you’re out of state?Show lesswhhhhhhhhyyyyyyy
How does this app have 4.5 stars
There are so many 1/2 star reviews it’s impossible that they have 4.5 stars overall. My god, their game stats are faked, winners are faked and I guess apple is letting them fake their rating too. That’s awesome(sarcasm, fyi), Kentucky is literally the worst “state” of all time and their lottery is just another example. It should just be dissolved and broken up, make Ohio, West Virginia and Tennessee (obviously not Indiana) bigger. Kentuckys technically not even a state, it’s a commonwealth; that’s like saying a dolphin is pretty close to a shark so let’s just call it a shark too…Show lessYESSSIRSD23
This app is trash
I downloaded the app and created an account. I setup the face recognition for login and everything seemed to be going smoothly until I actually tried to use functions of the app. I can’t add money to my account and none of the other options are working either. I have an iPhone 11 and I believe someone else stated that they had issues with app on their iPhone 11. Wish developers would fix whatever the issues are….otherwise this app is useless.Show lessUKandYankFan
Feels so rigged
I have won larger prizes a couple of times ($1,000-$2,000) but for the amount I spend… it doesn’t compare. The instant games truly feel rigged. I have lost a lot more than I have won, but that isn’t even why. It’s almost as if every time you get ahead, if you don’t cash out, they immediately take your winnings, and then some if you choose to continue playing. It seems like every time you get on a winning streak, the game your playing crashes somehow, causing it to “start over”. It has become almost predictable, but being the state lottery you would like to think everything is on the up and up….
The app works great for entering 2nd chance drawings and for checking tickets, but if you’re planning on trying the instant win games… I would recommend steering clear and sticking to the scratch offs.
Instant games might be fun for the short term, but in the long term… well… the house always makes sure to win… and KY lottery is making sure they win BIG on this app.Show lessUrMyBoyBlue2
Join the 21st Century already!!
The app has its appeal for sure. But that’s as far as the good things go for the app. If you want to play the scratch off games via the app, half of them have problems loading. I played Keno and went to do other stuff on the app while I was waiting, couldn’t find my plays anywhere on the app, so I had no idea if I won anything or what. And I’m sure there is a way to get back to your it, but it’s definitely not as straight forward as it should be. I honestly got the app for the ticket scanner in the first place, ended up trying multiple things on the app. Well it was a waste of money, time, and unnecessary brain power. But even the simple ticket scanner is always hit or miss. To the point where I literally forget I even have the app because 80% of the time I just get a error after scanning a ticket. So I always end up just taking them to the store to see. If your app can’t even do the basic thing its meant for, then you might have a problem. Not like the state’s Lottery is short on funds or anything, they can hire a actual good dev team. And with a good dev team the app could be 10x better if not 100x better at this point. It’s just ridiculous how outdated and clunky the app is for us to be living in a time period where high school kids are able to make better apps as their hobby. My review and rate will not change until the app changes, and joins us living in the technical great era!Show lessFyhyy
Poorly written, very buggy
Latest problem is it says I’m not in KY. I’m about as close to the center of the state you can get. All other apps show correct location. Doesn’t matter if you are on WiFi or the cell network. Not using a VPN, so no reason it should think I’m out of state, especially since other apps are able to figure out where I’m at.
They eventually changed the error message to say use on the cell network isn’t allowed, but by the terms and conditions it is.Show lessCol Hall
Doesn’t work
I can’t use this app at home even though I live in Kentucky and have all my location settings set to precise, it still says I’m not in an allowed location to use the app. I’ve emailed them 3 times about it but never get a response.crys0917
Two big issues.
This app has undoubtedly improved from what it used to be but there are two big issues with this app in my opinion.
1) you cannot easily check your online-bought numbers. When you navigate to the transaction and find the ticket (which is slow to load), the winning numbers should be right there. Not some link that takes you out of the app to another KY lottery website where you have to manually enter in your ticket numbers. One. At. A. Time. I know some folks have their numbers memorized but most don’t. Why is this so inconvenient?
2) you cannot buy “favorite” tickets for multiple draws. But you can buy rando numbers for multiple draws. Why? Do most users have “favorite” tickets and they don’t spend as much money on other games if they’re only coming back every couple of weeks? Isn’t that promoting a gambling addiction?
3) I’m adding a third issue. Why can I only use this app when I’m on WiFi? Location services are turned on. It tells you I’m in KY. Yet I can’t buy tickets when I’m only on cell service.Show lessRobin5098
Don’t waste your time
This app is garbage. It’ll take your deposit but say you aren’t in the state and of course you can’t withdraw a deposit, only winnings. So basically my money was stolen and there’s nothing I can do. Their GEO tracking it awful. I called customer service and they told me I was showing as being in Ohio, I live in central Kentucky. Then they told me to try turning my phone off then back on. Seriously…? That is your troubleshooting? I downloaded this to check numbers and buy tickets and it can’t even scan barcodes to check my physical tickets. Great job Kentucky.Show lessHalzx12
