Become a confusing site
This site has become more confusing and messed up than it was. I have to enter my password more than 3 times, reset it twice. I chose to purchase via PayPal and even though it did, it never took me to the website which is normal and secure. Post purchase has me seeking money back schemes, percentages off future possibilities and others which all look and act lake scams, no thanks. It has taken me over 20 minutes to buy one item. Give me the old app back.
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Okay, when it works
I’ve had issues with the app crashing for months now. Tried deleting and reinstalling, signing out, nothing helps. Needs a fix.
Poor App and Customer Service!
The Vitamin Shoppe App is riddled with bugs and frequent crashes. Tech “support” only says to update and/or reinstall…neither of which work. The chat customer service feature is a complete waste of time, but because of the person on the other end who can’t make any decisions or address the problem. Phone call to customer service? Good luck ever getting anyone to answer! And if they do answer, they’ll just tell you they’re “elevating” the problem. I’ve been waiting for weeks on a promised reward credit for a survey I took, which has also been “elevated.” All that aside, VS has a good selection of products, and the sales and reward programs are quite good.
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Crashes constantly, can barely use it
The Vitamin Shoppe Application constantly crashes and makes it very very difficult to search and review items which also leads to frustration and major delays in being able to place an order. There are enough comments on here about this now for them to look into this further and hopefully get it resolved.
I should mention that I am a long time customer and long time user of the app from the iTunes Store (I use an iPhone XR with the latest update and have no issues with any other applications crashing). There were quite a few years when there were no issues at all with the Vitamin Shoppe app, but the last year (2023-to the present) it has really gone downhill.
I should mention that I am a long time customer and long time user of the app from the iTunes Store (I use an iPhone XR with the latest update and have no issues with any other applications crashing). There were quite a few years when there were no issues at all with the Vitamin Shoppe app, but the last year (2023-to the present) it has really gone downhill.
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Black Friday bust
I ordered during their Black Friday sale of by one get one free. I completed check out, and was given the usual "congratulations on your order", along with an expected delivery time. A week went by without the order arriving, but with family in town, I didn't worry about it. I did check my emails during this time, but did not receive anything from The Vitamin Shoppe. After family left, I checked my account and found out that my order had been cancelled. No phone call, no email, no text message, no communication. I reached out to them, but their phone lines were "down" that day, so I used the chat function to communicate. After explaining the situation, the rep gave me the usual run around about how they would forward this to the billing department, so they could inform me what happened. I then asked them to honor the sale, especially since they made no effort to let me know it had been cancelled, but was told that they would have to inform management who would contact me within 24 hours. Shocker...3 days without any contact. I will not be doing business again with this company
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Disappointed
I tried to purchase items from my cart, but when I used PayPal, it got stuck on purchasing. Then the order didn’t go through. I then try to go to their website and I can’t see the items in the cart so I can’t purchase anything. I then delete the app and reinstall it, but now it won’t even let me login despite the fact that I’m able to log into the website.
So I can’t buy from the browser, and I can’t buy from this app since it won’t let me login. I might have to switch to GNC or a different spot that doesn’t have problems with these basic operations.
So I can’t buy from the browser, and I can’t buy from this app since it won’t let me login. I might have to switch to GNC or a different spot that doesn’t have problems with these basic operations.
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Response from developer
Thanks for sharing the concern with us. We would like to request you, please check our latest App release on app store and share the feedback with us, if any. Your response will be highly appreciated!
Great App
Great useful app. The platform is clean and easy to navigate. No problems checking out. Customer service is prompt and awesome! You can connect via the app in a form if you need to contact them. I had to stop shopping ever since they began charging a surcharge to my area. I wish that would change. Sometimes, their shop near me is out of stock of what I want. Using this app came in handy.
The last two times I tried to use it though there were issues. It wouldn’t let me add the items to my cart. I tried two different ways and still didn’t work. This issue was never resolved. Happened awhile back and still persists.
The last two times I tried to use it though there were issues. It wouldn’t let me add the items to my cart. I tried two different ways and still didn’t work. This issue was never resolved. Happened awhile back and still persists.
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Response from developer
Thanks for your review, and we appreciate your response!
App glitches a lot causing charges but no orders..
This has happened a handful of times while trying to order products. The system glitches then charges my card/PayPal but doesn’t have an actual order tied to the charge so I have to fight tooth and nail to get my money back in my account from PayPal because a lot of the time Vitamin Shoppe states they can’t do anything about it..now this time around I can’t even speak with someone to get this last charge handled. I would say don’t use the app if you use PayPal because it glitches way too much.. I loved Vitamin Shoppe but this makes me want to shop somewhere else.
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Response from developer
Thanks for sharing the concern with us. We would like to request you, please check our latest App release on the app store and share the feedback with us, if any. Your response will be highly appreciated!
Gets the job done without hassle
Helps me to order products easily. Search works well. Ability to add or update card for payment and address is good feature and works well. Overall great app
Subscription List not showing. Only Future deliveries show in Auto Deliveries
Making changes on subscriptions is too difficult. The program only goes to auto delivery and shows future shipments. The screen shows that I can go to “My Subscriptions” to manage subscriptions but clicking the link only takes me to Auto Delivery and I am only looking at future deliveries and not my complete Subscription List.
My recent order to ship on July 14 changed part of my original order of 1 Orgaine protein canisters to 3 canisters.
My recent order to ship on July 14 changed part of my original order of 1 Orgaine protein canisters to 3 canisters.
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Response from developer
Hi there. Sorry to hear that you are having issues with the new re-designed Subscriptions page. But be assured, that you should be able to make all the changes on the existing page too. If you are still facing issues, please drop us an email at appfeedback@vitaminshoppe.com with details/ screenshots of the issue and we can guide you further.
