Great Selection and Deals
Get instant access to the entire inventory of The Vitamin Shoppe. Check the latest deals to save $ in store and online. Love to order on my phone at work and pick up in store that day (This in conjunction with online only coupons saved me money).
Best App around!
Love the auto order feature and how easy it is to change things around as needed or canceling an order. Also being able to pay for what i want ahead of time and go pick up my product is bad bar none the best!
Supplements on demand
Going to the store before work or on a day off has always been my routine. Sometimes I just don’t have time to browse. Using the app to order makes it a lot easier. All I have to do is order, walk in, pick up and I’m on my way out. I don’t have to wait for the shipment, I can have it the same day and be able to merge it with my errands.
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Glitche
A.
I had an auto-delivery via the vitamin shoppe app that I attempted to cancel (1x) and though it said it was canceled, was still processed/charged/delivered. Canceled the shipment a second time (2x) and though the app stated it was canceled, was still processed/charged/delivered. Canceled the shipment a third time (3x) and the shipment was still processed/charged/delivered.
I finally went into the store and they canceled it from their end, apologized, and canceled the auto delivery.
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B.
I took several months off from using the app due to the glitches, very unhappy, and big chunk of money lost. Used the app again to receive an IN STORE order to simply pick up in a rush. I had a $30 reward discount that should have brought my balance down to $0.00 that the app CLAIMED was applied —- NOPE. Lost another $30.
HIGHLY DISCOURAGE THE USE OF THIS APP.
I had an auto-delivery via the vitamin shoppe app that I attempted to cancel (1x) and though it said it was canceled, was still processed/charged/delivered. Canceled the shipment a second time (2x) and though the app stated it was canceled, was still processed/charged/delivered. Canceled the shipment a third time (3x) and the shipment was still processed/charged/delivered.
I finally went into the store and they canceled it from their end, apologized, and canceled the auto delivery.
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B.
I took several months off from using the app due to the glitches, very unhappy, and big chunk of money lost. Used the app again to receive an IN STORE order to simply pick up in a rush. I had a $30 reward discount that should have brought my balance down to $0.00 that the app CLAIMED was applied —- NOPE. Lost another $30.
HIGHLY DISCOURAGE THE USE OF THIS APP.
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Lots of potential
Overall I am pleased with the app. Everything I normally need to see or look up is right at my finger tips, so that’s good. On the flip side, I had trouble updating my credit card info when I got a new card. At first I wasn’t allowed to even edit info. Then I was allowed to but it didn’t seem to take? Even at my local store when they tried to help me on their tablet with my SPARK orders, only my old card (which was no longer active) would show so I couldn’t get my stuff. Was told that they could cancel all my SPARK’s and I could re-set them up as I purchased them again, but this isn’t a very convenient option as the purpose of having SPARK and the app was for MY convenience. Some work needs to be done in order to make everything work more smoothly going forward if you want to have a good customer engagement tool like this app.
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Options
I think it may be very helpful and awesome to add a Like List or a Wish List option on the website/app. I'm building my health & wellness collection but can't always buy everything at once. I screenshot my interests to later get back to exactly what I've researched and found & just have to re-navigate my way back. Just my opinion on what would make the website/app better. Thanks for all that you do and provide to make this a better planet through health and wellness! 😀
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Lexington and 57th Street Store
I went to this store to item that I recently purchased for the reason of side effect of the product. This woman who is there today was so rude and have no respect to start the argument . I went there one time on that same store which supposed to be open at 8am and the it’s already 10 mins after 8am and she is not in the store and it’s still close .
This issue should be resolved and should notify her with her attitude problem with customer. I really appreciate for the management to go on this issue .its frustrating and to have an employee like her is bad for your business
This issue should be resolved and should notify her with her attitude problem with customer. I really appreciate for the management to go on this issue .its frustrating and to have an employee like her is bad for your business
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"Whoops...technical issues"
Downloaded the app hoping to be able to control my recurring orders from my phone when I wasn't around a computer. But I couldn't even log in because I kept getting an error stating "whoops we are experiencing technical issues please try again later." I tried again many times and much later. Still nothing. Let me know when your app works and I'll download it again.
Update on 18 Dec
Thank you for fixing the issue. My app now works and I have changed my rating to five stars.
Update on 18 Dec
Thank you for fixing the issue. My app now works and I have changed my rating to five stars.
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Response from developer
Thank you for the feedback! We are glad your issue was resolved with the new update. Please be assured that we are constantly listening to customers like you and working hard to improve the app in all aspects. Your feedback is invaluable to us. Please keep it coming.
App is useless - Wish I could choose 0 stars
For many many months, more than I care to recount, I have had this app. EVERY time I try to login, it gives me the exact same message. That this is a technical issue and that I should try logging in later. I’ve had an account with Vitamin Shoppe for years now. Today I redownloaded the app thinking it’s been long enough now, I should be able to redownload it and log in without issues. Of course not! When I’ve talked to VS reps who have the app they all say they have no problem logging in and have never seen this error message! I can log in online on the website and I even attempted to “sign up” via the app but it actually worked by saying there was already an account with my info. Why in the world can I not log in?! So absolutely frustrating! The app is up to date and so it my iPhone...
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Response from developer
Hi Hoban's Little Hen, we apologize for the inconvenience caused to you. We recently addressed a bug that did not allow some of our customers to login on the app. We request you to download the latest version of the app and use credentials with which you were able to login on our website. It should work. If not, please share your details by writing to us at appfeedback@vitaminshoppe.com. We will make sure your issue is resolved. Thanks for sharing your feedback. We appreciate it and please keep it coming. Reviews such as your's help us make meaningful improvements to the app.
