Website review
Love the products, hate the drop downs that occur when you mouse over any tab near the top of the screen. They hang forever before going away. They also slow down the process of loading a new page. I also have problems with my auto ship loading. I really do love the products! Great selection. Please work on the website.
Show less
Slow
I’ve been a customer for years not a large one a small customer many years ago when I needed something fairly quick I could always rely on the vitamin shop to get it to me quicker. The past five years they have not been able to keep up with so many other companies that is their competition. I knew them for being quicker and efficient now they are beneath the bar of which I can get the same products from another location. And my company I seen trends say keep inventory to a minimum and the customer will just have to wait if we are back ordered. I’ve seen so many companies in my industry go down this road and it never ends up good some brainiacs also feel as though that they need to get the product inventory on our shelves down they don’t realize the repercussions of waiting and then finding that their business as dwindled and you have no return customers
Show less
Wed site (:
I send up for auto delivery on my regular items but if I need to change items the website will not let me. So I receive items I do not need and have to order the items I need with regular shipments plus delivery fee. Also it does not automatically take my bonus points when I check out for auto deliveries. Need to fix these problems. I have been using Vitamin Shoppe for all my items for many years but I think I am about to change. Can not afford getting things I do not need and then paying extra to receive the items I do need. ):
Show less
Auto ship is a nightmare
I have had nothing but problems with the auto ship. If I want to edit my order in any way, I have to call customer support, I cannot do it through the app even for simple things like switching flavors. I had to cancel my store account because it wouldn’t link to the account on my app so I continue to have to call to edit my order each month. My shipment didn’t even ship this month due to yet ANOTHER unknown issue. So I’m not quite sure who created this app but it’s essentially useless as far as auto ship goes. The lack of continuity is frustrating. When customer service pulls up my info it actually says I have 2 accounts. Figgur it oot!
Show less
Response from developer
Hi Erikae4, thanks for the feedback. The app and web Auto Delivery experience should help you manage your subscriptions. You can update the flavor on any subscribed product (if available) by navigating to the "Manage My Subscriptions" tab on the Auto Delivery feature . Hope this helps. Also, would you be able to share your details by writing to us at appfeedback@vitaminshoppe.com so we can address the account related concern? Thank you.
USELESS
At checkout I’m asked for my email and password. I have NEVER had a password for my account. So I tap the link to create/reset a password, and am told that my password has been reset, and to check my email. There is no email message. I repeat this several times with the same result. Maybe I don’t have an account? So I go through the process of creating an account, but am told that an account with this information already exists. But I have no way of signing in because I have no way of knowing my password. There is no way to check out as a guest. I will have to get the products elsewhere.
Show less
Response from developer
Hi Onchisorehead, request you to reach our customer care team at 1-888-880-2974. We will make sure your concern is resolved at the earliest.
Vitamin Shoppe overall needs work
Love the app so far, but there are a couple changes I would make. One would be with the Spark program. I get texts whenever it’s time to have my products sent to me. Just recently, I got that text with an option to pick it up at the closest vitamin shoppe by replying with “store”. I was right around corner so replied “store” and went to the shoppe. I was then sent a text that I would receive an email when I could pick up the product... huh? So since I was at the store, I tried to go in and pick up the product, but was told I couldn’t pick anything up because no email had been sent yet. So I had to go home and go back to the store the next day to pick up the product (that they already had on their shelf)... When I finally got the product, there were no free samples like what you get when it’s delivered. Not too cool.
Show less
A disorganized mess
I placed an order through this app for collection at a Vitamin Shoppe in Virginia. After receiving an e-mail stating “Hi Geoff, your order is bagged up and ready to go”, I made the trek to the agreed store to collect it. On arrival, the manager informed me that my order was cancelled due to lack of stock. When I asked about the above e-mail that said it was bagged and ready, he responded, “Yeah, they do all the time. They have no idea about our stock levels.” As an added bonus, The Vitamin Shoppe continues to send me two to three e-mail ads PER DAY, despite two unsubscription requests. Not happy.
Show less
Product Deciding
I’m new to your app. I like the appearance and ease of navigating through the app. The app responds quickly and no error messages or unable to perform at this time.
However while I was searching for products I couldn’t find a favorite button, I’m the type of person who picks approximately 10-12 products in my specific diet then go back and choose 2-4 of them to buy this month, next month try 2-4 different ones of my favorites and so on until I have tried all of them. I will then delete the ones I don’t like and keep the ones I do and keep reordering them. So a favorite button would be greatly appreciated. Thank you and you’ve done a great job.
However while I was searching for products I couldn’t find a favorite button, I’m the type of person who picks approximately 10-12 products in my specific diet then go back and choose 2-4 of them to buy this month, next month try 2-4 different ones of my favorites and so on until I have tried all of them. I will then delete the ones I don’t like and keep the ones I do and keep reordering them. So a favorite button would be greatly appreciated. Thank you and you’ve done a great job.
Show less
Could Be Great
I like having an app that streamlines my Vitamin Shoppe activities, and the product descriptions are good. However, it seems every time I use it something doesn’t work right. Either the promotion coupon doesn’t go through or the promotion is limited but not really stated clearly or PayPal doesn’t work with it well or something. I’d really like to see the app developers comb through the app and make improvements and updates. I want to use the app to get healthy, not a headache.
Show less
Inaccurate information
My orders take 9-20 business days to be processed and be delivered. This app never sends me a confirmation email for my order. Tracking dates for estimated delivery times keeps adding days. Not sure if my order went through at all. Usually have to call Customer service to verify.
