Vitamin shoppe is the best!
First of all, I was always a GNC shopper prior to the pandemic. Not because i didn’t like vitamin shoppe, but because it was just close to my house. Since the pandemic someone told me vitamin shoppe ships things extremely fast and rarely run out of products. I decided to give it a try and I was really shocked. In two days my package came and everything was exactly what I ordered. The prices are awesome, there are almost always coupons or promo codes.. I spend less money and get my products way faster! I’m officially addicted to this app. Constantly scrolling through at night to look at what’s new.
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Does Vitamin Shoppe want anyone to buy anything electronically?
I have an I-pad, this should not eliminate me from making purchases.
1. I was having trouble with the app which continually asks for q a reset.
2. I went to the website: The menu item I select directs me to specific items, instead of selection. When I contact chat, I am advised to hover over item, which requires a mouse. Chat naturally advises to use the app.
3. Using the app: There is only one position for the window. Logging in resets requires copying and pasting password into your own folder. I did not see any instructions to do this, it is not automatically saved to a folder.
1. I was having trouble with the app which continually asks for q a reset.
2. I went to the website: The menu item I select directs me to specific items, instead of selection. When I contact chat, I am advised to hover over item, which requires a mouse. Chat naturally advises to use the app.
3. Using the app: There is only one position for the window. Logging in resets requires copying and pasting password into your own folder. I did not see any instructions to do this, it is not automatically saved to a folder.
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New comer
I am new to this site and as I haven’t yet explored everything, I am both excited and pleased with what I’m finding. The site is easy to navigate and packed full of everything you need to live a happy and healthy life. I have already placed my first order and see many more easy shopping days to come. Very Satisfied!
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Product availability not that great
I used to love ordering from this app and recently have noticed nearly half the products I like to use are either starting to be discontinued or they are only available for in store pickup... if I wanted to go to the store to pick these items up there would be no need for this app... they push you to use the app but can’t offer their full product line via the app... pretty disappointing to say the least... will continue to use the app for now until I can find a replacement...
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Can’t display rewards
Every single time I use this, it always says it can’t access my rewards or points. I’ve never been able to apply my awards to any purchase online whether it’s via the app or the website. Even when I try entering it manually, unsuccessful. The app does have a very friendly interface but the inability to access your rewards account or certificates I feel should be easily done via an app.
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Shipping Charges
Be careful when checking out to see what you are being charged for shipping. Did the “free” and multiple times the other two options ended up being checked charging me more. Thankfully I saw it before I submitted order. Hopefully it was just a random glitch.
For me and my dad
I wish I could order online more easily. I couldn’t remove in-store pick up and request home delivery, to add a supplement to my order. I don’t know if it is because of the surge because of Covid -19, but i should be able to easily switch between delivery options. I was unable to order 2 supplements I wanted. I hope this is corrected soon. I can also only dictate a few words at a time!!
Please work on this!
Please work on this!
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App problems that need corrected
The app does not let you choose delivery options. I have tried to order a new item and it keeps giving me store pick up. We are on lock down. There is no store pick up option. I want the item shipped. Correct this. It is very difficult to order. You should be able to choose shipment at check out not by product availability.
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Response from developer
Hi Clay614, our teams are working hard to ensure customers have the flexibility to have their orders delivered home or to store for pickup. The current situation has a lot of impact on availability and we are doing our best to make it easy for you. While some stores had to be closed, all open stores offer curb side pickup ensuring the prescribed social distancing norms. We request you to utilize this option while we work to make more products available for shipping. Hope this helps. Thanks for your understanding.
Unuseable app
I frequently shop at Vitamin Shoppe and downloaded the app for convenience ordering items. Every time I click to add an item to my cart I get an error message saying “We’re sorry, we’re unable to add the item to the cart.” This happens regardless of the item (I’ve tried a variety of items). I’ve deleted the app and reinstalled with no luck. I’ve contacted customer service by email several times with no response back.
This issue makes the app not functional. Skip installing the app and just use the website. I might consider shopping elsewhere with a store which has a useable app.
This issue makes the app not functional. Skip installing the app and just use the website. I might consider shopping elsewhere with a store which has a useable app.
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Useless
If I could give 0 stars this app deserves it. I have been unable to make purchases through this app. I downloaded it after receiving multiple emails from vitamin shoppe prompting their app. Items can be entered into the cart but payment can not be made. I spent almost an hour trying to do so and half an hour with a customer service rep and all they did was tell me to use the vitamin shoppe website. I’m a gold member with them but after this experience I don’t know if I will continue shopping with them. I do NOT recommend this app.
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