I don’t understand
As I’m waiting to pay the guy in front of me is paying and the cashier asks him would you like some free amino‘s he goes oh sure great thank you he gets done he pays I’m up next I called in a $125 order and then I’m also shopping and picked up a few other things OK he says nothing to me would you like some free amino‘s nothing I got all I was just wondering when you were gonna ask me if I would like something for free what does he give me oh here’s some collagen for you which is fine but what is it a guy thing.I’m literally in my workout outfit straight from the gym I’m there at least three times a month spent thousands of dollars at this place it’s just unreal to me.
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Good, but Mixed
Overall good product selection. Pricing good as there are frequent discounts offered. Some of my products no longer carried in Stores, and some no longer available at all. Web Site tech issues. I can access with iPhone, but not with Windows PC. I’m still a customer, but now using more competitors.
VITAMINS A Must!
I have been a member for more than 3 years and now the more I shop here and I m noticed the benefits of their products have become more so much BETTER ! Plus I didn’t realize their products have a lot of natural stuff that’s actually good for you! The vitamins here are better than CVS and Walgreens because, I used to buy my vitamins from them. I’ve had to buy 3-5 different types of vitamins just so I can take Multivitamins and taking more than 4-5 types of vitamins is actually doing more harm on you than improving your health and yourself!!! Now, I only take one and if I have to buy protein I go and shop at Vitamin Shoppe!!!
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Dumb automated system!
Received notice that they were our of auto delivered order. They offered 3 substitutes, one of which was the item they’re out of!!! Beyond belief!
Why isn’t there an option to delay the delivery until it is restocked? Now I have to put the delivery on hold and constantly check until I find it in stock? Nope, don’t think so!
Why isn’t there an option to delay the delivery until it is restocked? Now I have to put the delivery on hold and constantly check until I find it in stock? Nope, don’t think so!
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Latest update ruined the app
I used to constantly buy from the VitaminShoppe via auto delivery on the app, but this new update has caused me to purchase elsewhere. They changed the auto delivery so it only shows everything by date. You have to click on each date to find anything. So if you want to change the date or search for a vitamin in your auto delivery it is a nightmare.
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Doesn’t feel intuitive
I like the app just fine but it’s not amazing. I feel like it could be a little easier to navigate and I wish it would recommend and show me stuff based on what I’ve previously purchased. An icon on the main landing page showing my gold status and if I have an available reward would be nice; I want to feel important and motivated. Again, the app is fine, these are just thoughts.
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First time I used curbside pick up
I used the vitamin shop app. I was able to scan in all the items. I went to the store after about 10 minutes after I was notified pickup was ready. Everything was perfect! thank you!
Web site stinks.
Spent considerable time placing a large order and submitted it. Even though I set my home store and checked store location when placing my order, the order was sent to a different store. There was no indication at placement this was being done. Had store cancel that order and tried to resubmit. This time the order was shifted to home delivery and I could not change the option. Tried again and got a different option that said to try back later and said I had subscribed to auto delivery which I had not done. When I checked, it appeared there was BP not actually items set to auto delivery. This web site has some serious issues and needs some programming intervention.
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Easy to use!
I love the Buy Online, Pickup in store option. It lets you know which location near you has the product and how many are available. Even if I choose to have items shipped to me, they deliver fairly soon. I also like that I can manage my account with Auto Delivery and whatever my fitness or wellness goals may be.
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Order Pre Workout
Ordered two True Athlete brand preworkout to pick up at the store and they didn’t have one of my product. The store manager gave me some kind of excuse that it could be in a box and would call me or mail to my home and as of 30 July 2020, I haven’t received either. I know Covid-19 is out there but don’t provide false hope or false information to the consumers. I’m still waiting on the other one I purchased through the app at the store. This is bad customer service period. No follow up call to me or anything. NEVER AGAIN!!!
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