Clumsy & overly restrictive!
The healthy rewards program at my last job was so much better - we could self log and had tons of options to earn points WITHOUT connecting to so many other apps & devises. I have my Garmin connected and sometimes it takes the app a long time to synch. Also, it never records my Garmin activities as workouts - so far it has only logged my steps. And very stingy on points for step counts. I log way above the average for daily steps and barely earn any points. There are very few ways to log activity not recorded with a devise or app. Need more options to log activity manually - without the *eye roll* “photo proof” that is proof of nothing. So I can’t log a yoga session in my living room without taking a selfie? Photo proof that I take the stairs in my building everyday?? What does that even mean? And the Healthy Food program - both times I played the “game” it said “congrats, you earned 0% savings” no matter how many apples showed up. There should also be ways to ask questions (the FAQs are not very helpful). This app is clumsy, restrictive, and super stingy with points!!
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Response from developer
We appreciate your candid feedback and hope to enhance further services in the future. In the meantime, please feel free to check out this article to learn more on activity submissions. https://humanaservice.force.com/Go365Commercial/s/article/How-to-verify-a-virtual-workout
Honest Review
This app is great for what it is through my health insurance and actually keeps me accountable. The rewards are also nice, but I wish it would use my Fitbit as a way to log activities more instead of downloading additional apps that charge me for wanting to use the service. I have a Fitbit and use my Apple Health and other things but don’t want to pay for everything to participate. Also giving more options for activities and events would be helpful. A lot of repetition.
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Has Potential
The app has potential but I have problems getting devices to connect and share data and have never been able to connect to the community. It does not work that well on your phone. For instance, I tried to set up coaching. My coach sent me links in the app for articles they wanted me to review but the links do not work. Also, there is no way to communicate problems with the data in the app. With that said, it has helped me be more conscious about exercise and health overall. I just wish the features all worked properly.
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Great perk !
This app accompanies our health insurance plan through Humana. It’s a great incisive/reward program that actually offers a great selection of real rewards that are actually reasonably attainable. It links up well with most health apps such as strava and most fitness devices. The only issue I have is that they don’t seem to recognize crossfit or cross training events in their data base. I should be able to use my gym as a beacon but it doesn’t recognize it. Events such as the crossfit opens should be included but there is no way to enter them for points.
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Not working correctly this week
Beginning this past week, I had trouble logging into the app. It kept saying my password was incorrect even though my password worked fine on the website.
The other problem is it doesn’t seem to be syncing to my Apple Health anymore. I went into the app on Thursday only to find it had updated or given me any points since Monday.
I updated my phone to iOS 15 on Wednesday. I went in and synced the Health app again, made sure all the settings were correct. On Friday, it showed it had updated again through Thursday, 9/23. Now it’s Saturday, and it shows no points or updates for Friday or today, even though on the website it showed my steps for today.
I’m super frustrated. It was working great for 2 months. I just want my points😫
The other problem is it doesn’t seem to be syncing to my Apple Health anymore. I went into the app on Thursday only to find it had updated or given me any points since Monday.
I updated my phone to iOS 15 on Wednesday. I went in and synced the Health app again, made sure all the settings were correct. On Friday, it showed it had updated again through Thursday, 9/23. Now it’s Saturday, and it shows no points or updates for Friday or today, even though on the website it showed my steps for today.
I’m super frustrated. It was working great for 2 months. I just want my points😫
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Response from developer
Thank you for taking the time to provide us the feedback of your experience. We would like to try to help you in resolving these issues. Please feel free to contact us via our online Community accessible through your Go365.com web account.
Doesn’t work like it should
I made a commitment to myself that I’d finally lose the last 20 pounds when my work offered this. Unlike others, I don’t have problems logging in. What I do have problems with is connecting apps. I looked at the “coaching” section and weight management. I have one app option, Noom. So, I set up a Noom account, downloaded and set up the app, etc. For over a week now I have not been able to connect Noom (my only app choice in this category to earn points) to Go365. I’ve followed all the instructions and entered my Noom credentials which are accepted. I then click on “link account” ….and nothing. The screen resets back to “link account”. I’ve contacted customer support about this and they claim it’s a known issue. A known issue FOR THE ONLY APP OPTION THAT I HAVE. Will I get those lost points back when it’s fixed? Doubtful. I’ve pretty much stopped using this app since it doesn’t work as advertised. I haven’t bothered trying anything else. I also have a problem with my only weight management option being a paid subscription service. I feel like there should be more options.
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Overall good app, but hard to log additional points
App overall records daily activity well. However, it records some points as verified activity and the rest as additional activity instead of just one value. I like being able to get rewards in forms of gift cards for my activity. The user interface and requirements for doing additional activities is cumbersome, so it does not motivate you to donate blood, take the stairs, etc. you should be able to get credit when you submit a picture of your completed blood donation record.
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Stay motivated
It’s a great app that keeps you motivated, especially if you are competitive ! Nothing motivates you more than seeing someone you know in the same challenge ! No way am I going to be lower in ranking! LOL Besides the ego boost, it motivates you in regards to earning points so that you can go to the shop and buy some amazing products. The only reason I did not give it a 5 star rating is that certain aspects ( regarding) set up for syncing gave me a hard time. It never seems to match what my Fitbit count is; it’s always lower by several thousands steps! So that is frustrating.
As far as suggestions are concerned… would love to see a treadmill or weights being offered in the shop.
As far as suggestions are concerned… would love to see a treadmill or weights being offered in the shop.
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Response from developer
Thank you so much for sharing your experience and success! Very inspiring! Keep it up!
Worst App Ever
This is BY FAR the worst app that I’ve ever been forced to download. Frequently (every other use), the app clears my saved log-in information. Normally, I just use the Touch ID but that feature frequently turns itself off as well. Because of the 15 character maximum, this password is shorter than my usual password, so I have reset it to log-in.
I wouldn’t even use this app at all except it won’t sync with my Fitbit unless I log in. Once inside the app, it’s almost impossible to navigate. The layout is certainly not intuitive. This Go365 program is supposed to motivate me to exercise and live a healthy lifestyle, but the unreliability makes this app a failure.
I wouldn’t even use this app at all except it won’t sync with my Fitbit unless I log in. Once inside the app, it’s almost impossible to navigate. The layout is certainly not intuitive. This Go365 program is supposed to motivate me to exercise and live a healthy lifestyle, but the unreliability makes this app a failure.
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Pretty Good
This app is pretty good. I find the app integrations difficult to understand and clunky. I’ve tried several apps to communicate with Go365 on heart rate and calorie burn (since it doesn’t integrate with Apple very well), in order to get more activity points and have no success. It still defaults back to my steps for a day instead of looking at the other data coming from the other apps. Again, I could be doing something wrong, but it’s annoying to not always get credit for tough workouts. All in all Humana’s Go365 program is the BEST wellness app/program put there. No other carrier has come close to what it provides, so I’m thankful to have it!
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Response from developer
Thank you for your feedback and sharing your recommendations on other device functionality and features. We will surely pass this along to our product and development teams.
