Terrible App but WHY?!?!
This is a terribly klunky app. No need for it to be though. They need to do an efficiency overhaul.
Example - challenges. Most of the time people don’t get the challenge. Challenges should be completely contained in the app - no need to send an email invite, just select from a list of Co-workers/friends who would then simply get a notification and could accept or decline. I’ve told our employees to just ignore the private challenges and set them up as open so others can just search l, find and join.
Another example - the fitness beacon. The app should recognize a fitness beacon and automatically give you the points. Instead, it makes you log in, find the “Beacon” button (which is not easy as it’s buried under “account”) then swipe and click to get points - give me a break! We’ve had a beacon for 6 months and it was just pointed out to us that it’s not automatic - you MUST go through these steps for points. Ridiculous!
Example - challenges. Most of the time people don’t get the challenge. Challenges should be completely contained in the app - no need to send an email invite, just select from a list of Co-workers/friends who would then simply get a notification and could accept or decline. I’ve told our employees to just ignore the private challenges and set them up as open so others can just search l, find and join.
Another example - the fitness beacon. The app should recognize a fitness beacon and automatically give you the points. Instead, it makes you log in, find the “Beacon” button (which is not easy as it’s buried under “account”) then swipe and click to get points - give me a break! We’ve had a beacon for 6 months and it was just pointed out to us that it’s not automatic - you MUST go through these steps for points. Ridiculous!
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It hates iPhones
Other than getting rewards the app is horrible. It constantly crashes never remembers your password even using fingerprint. Can’t login all the time and they send you a letter in the mail EVERYTIME you change your password. I just want it to work and I wish it would sync without connecting to it every couple of days because it frustrates me beyond belief in the 2 months I’ve used it had to change my password 10 Times at least. Oh and you can’t have certain special characters in your password what .... if your all about security aka sending me a letter in the mail every time I change my password but I can’t select certain characters like (!) come on get it together.
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Almost a perfect execution. Didn’t stick the landing.
This app is great for what it is. It has given me another reason to be conscious of my health and my habits. It helps you track health milestones and activities. Decent user interface, can be a bit counterintuitive at times and hard to locate what your looking for. The photo submission technology could use some attention as well; it just seems a bit unpolished at this point.
My suggestions for possible additions would be a graph of some sorts, to show overall progress or even progress towards a goal. Also, my an addition of a hydration section. Keeping hydrated and drinking water have numerous health benefits. This might be a stretch, but putting in a section for smokers that are quitting to keep track of there progress and how much they are smoking might make it more helpful to hit a certain goal.
This may be unrelated, but the Walmart partnership is a fantastic idea for both revenue ad health. The problem is, the new Walmart pickup service does not support the use of the healthy discount card. I would like to see an integration of these two services.
My suggestions for possible additions would be a graph of some sorts, to show overall progress or even progress towards a goal. Also, my an addition of a hydration section. Keeping hydrated and drinking water have numerous health benefits. This might be a stretch, but putting in a section for smokers that are quitting to keep track of there progress and how much they are smoking might make it more helpful to hit a certain goal.
This may be unrelated, but the Walmart partnership is a fantastic idea for both revenue ad health. The problem is, the new Walmart pickup service does not support the use of the healthy discount card. I would like to see an integration of these two services.
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Great app and program
We started participating early this year and didn’t really think anything of it. I first thought, “Just another program the insurance company does to make you think they care.” Which it is. However, we went months without checking in on it and when we finally decided to we had over 12,000 bucks to spend on gifts. We got each of sons a Garmin Jr, and my spouse a new fitbit. The only thing I wish they would allow is for the kids activity trackers to report to the account as well. I also wish they would separate each family member so they could see what they earned. Some of the extra ways to earn points don’t make sense or they make very difficult to prove. All in all it a free program and it’s very easy to sign up and use.
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Glitches with Beacon check-ins
After an update earlier this year I started getting a notification on my Apple Watch to swipe to check in to the Beacon at my yoga studio. I thought this was a great enhancement until about a month in, I realized no points were actually being logged. Then I tried to switch back to the manual method which also said “points on there way” with no points logged. Finally had to uninstall and reinstall just to be able to manually check in to the Beacon. I missed out on a few hundred points because of this. If points update then they should log immediately so you can see if there is a problem. The fact that points always seem a few days behind is annoying. Today I noticed I have 1 point logged for my Beacon check in when there should be 10. This App is both incredibly great and really terrible all at the same time.
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Too confusing & unrealistic to be worthwhile
I’m not a big fan of this app. Points are extremely hard to come by when doing actual physical activity (you know, being healthy) but then you get hundreds for activities that are only one time like filling out a health assessment or getting a flu shot. I also have the Apple health app set to sync over and the steps come over just fine but the sleep info does not come over at all.
Probably the worst part though is how convoluted it is to understand how you got points in the first place. You have to maintain a specific threshold increase in heart rate over your resting for an extended period of time to get points from tracking heart rate. That is just one example. Not to mention the fact that it does not sync regularly but you have to open the app to get it to pull over.
This could be much more straight forward in execution and more generous for actually staying healthy and then it would be useful, but now it seems like a waste of time.
Probably the worst part though is how convoluted it is to understand how you got points in the first place. You have to maintain a specific threshold increase in heart rate over your resting for an extended period of time to get points from tracking heart rate. That is just one example. Not to mention the fact that it does not sync regularly but you have to open the app to get it to pull over.
This could be much more straight forward in execution and more generous for actually staying healthy and then it would be useful, but now it seems like a waste of time.
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Hit & Miss
The app has offered a great deal of benefits through my employers Health & Wellness program and the points are easy to rack up when my devices and apps are synced up. BUT.. that’s not always as easy as it sounds.
Not all apps/devices are created equal and apparently sync as they please (certainly not consistent). It would be an easy 5 stars if it would connect to all the apps it lists as compatible.
A recurring error seems to be when trying to connect other apps via Facebook—this app won’t acknowledge that I am logged in to FB and continuously prompts me to login.. again.. and again. No success on all of them yet.
Not all apps/devices are created equal and apparently sync as they please (certainly not consistent). It would be an easy 5 stars if it would connect to all the apps it lists as compatible.
A recurring error seems to be when trying to connect other apps via Facebook—this app won’t acknowledge that I am logged in to FB and continuously prompts me to login.. again.. and again. No success on all of them yet.
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Helpful App
This app makes it much easier to access the different cogs within the Go365 wheel. Now that they have uploaded more prizes to the app, it also heightens the shopping experience. Also so easy to swap out points for prizes. Some of my co-workers have difficulty signing on at times and, occasionally, so do I but, for the most part, I have no issues with the app. I LOVE the fact that the health assessment is separated into sections. Having to do the full assessment online in the past was demotivating. Kudos to Humana for creating this app. I’m on it almost every day familiarizing myself with the app and racking up points. Very happy with the app!
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Terrible and buggy
My idiot employer requires us to use this or be penalized with higher premiums and deductibles. The app is garbage. Doesn’t work independently, crashes, doesn’t sync with apps it requires, has stupid rewards, like earning a fitbit by using a fitbit. Requires photo evidence of things hard to photograph. The data it uses is unreliable and not supported by scientific evidence regarding health and fitness. I have good fitness apps I use and they don’t sync with this without going through a bunch of hoops syncing through three other apps. Challenges don’t update. Even the setup is horrid. Need to answer security questions that truncate so can’t be read. Screen won’t rotate into landscape or allow zooming to help read it. I’ve encountered numerous error messages. Using this app is raising my blood pressure, not helping me get fit.
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Great, but some issues...
I think it’s a great app and a great concept to motivate us to be healthy and active. There’s just a couple issues with me:
1. I have trouble signing in every night. Yes, EVERY! During the day, I get in with no problem, but not at night. It either gives me an alert or it just sits on the blue screen as though it’s thinking...and thinking.
2. I think it’s great to get bucks for doing activities and having certain tests done, but I think there should be one more test added: a mammogram. Since some of the activities are difficult to do for certain reasons or not possible for many people (like giving blood), a mammogram is such a major factor in detecting breast cancer that we should be rewarded for getting our annual mammogram. Just my opinion though. :)
1. I have trouble signing in every night. Yes, EVERY! During the day, I get in with no problem, but not at night. It either gives me an alert or it just sits on the blue screen as though it’s thinking...and thinking.
2. I think it’s great to get bucks for doing activities and having certain tests done, but I think there should be one more test added: a mammogram. Since some of the activities are difficult to do for certain reasons or not possible for many people (like giving blood), a mammogram is such a major factor in detecting breast cancer that we should be rewarded for getting our annual mammogram. Just my opinion though. :)
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Response from developer
Thank you K milkdud for reaching out. I will try to address each concern expressed here, but advise you call our customer service if you are having any other issues, as I would like to ensure you are having a five star experience. 1. I believe your issue logging in at night is tied to a connectivity. Either your home network or cell service is potentially having issues, or Go365 updates early in the year may have caused delays in your experience. If the issue has not gotten better as the year progressed, then I would suggest either ensuring wifi is on and working, or try turning it off to see if you have better luck on your cellular service to identify the issue. 2. We actually do award for mammograms in go365, but mammograms and colonoscopy's are based on a user's specific information, like gender and age. Those specific rules sit on the webssite as part of the Recommended Activities and web experience that has a little more complexity to it. So please be sure to check it out to ensure you are getting rewarded for your healthy behaviors. We value you taking the time to share feedback and ideas, thank you. I hope you have continued to enjoy the app and welcome more feedback. In good health.
