Essential patient tool!
The Gateway is truly a wonderful tool to have access to your medical records at your fingertips!
It’s very helpful to not only to obtain your medical information but to have access to your medical providers with their reports or new orders etc. , messaging, test results , scheduling appointments, pharmacy refills .
The Gateway also provides an array of medical and scientific information and is most helpful with outlines and proactive health advisories as well as complete directives for upcoming procedures one may have in future appointments.
The Gateway allows easy sharing of records between providers so everyone involved in your care coordination are on the same page. It’s very user friendly and if questions, technical advice is easily accessible.
I highly recommend the Gateway as a most important tool for all of your healthcare needs!
It’s very helpful to not only to obtain your medical information but to have access to your medical providers with their reports or new orders etc. , messaging, test results , scheduling appointments, pharmacy refills .
The Gateway also provides an array of medical and scientific information and is most helpful with outlines and proactive health advisories as well as complete directives for upcoming procedures one may have in future appointments.
The Gateway allows easy sharing of records between providers so everyone involved in your care coordination are on the same page. It’s very user friendly and if questions, technical advice is easily accessible.
I highly recommend the Gateway as a most important tool for all of your healthcare needs!
Show less
Great App!!
Easy to navigate and use and now shows trend data. Would be great to be able to click on information about what each of the elements inside a blood test and what the measures actually mean. For instance, if one measure is out of the normal range, either high or low, how do I take that? I know the doctors can explain it but self service would be great! Not a show stopper though and I still give 5 stars!
Show less
Great if you like to be able to see your medical records
With this app, I can easily see my medical records. I also can see most of what the doctors see. I see all my (recent from when my doctor started recording to MyChart,) doctor visit notes, medication and test results. The test result includes the ability to see the test data including X-Rays, sonogram, etc.
It is also useful if you wanted to review your medical records with a third party also for second opinion, or you want to see your relative’s condition. The patient often does not understand or remembers the details.
One note, the data is only as good as what your doctor and medical team is willing to enter the data to MyChart. It has been getting better over the years. How deep you want to review the data is up to the user desire and understanding. The weakest part for me is messaging the doctor’s. Not all doctors responds promptly.
I use the iPad App and it is nicer than using the web page, hopefully it is more secure using FaceID to log in.
It is also useful if you wanted to review your medical records with a third party also for second opinion, or you want to see your relative’s condition. The patient often does not understand or remembers the details.
One note, the data is only as good as what your doctor and medical team is willing to enter the data to MyChart. It has been getting better over the years. How deep you want to review the data is up to the user desire and understanding. The weakest part for me is messaging the doctor’s. Not all doctors responds promptly.
I use the iPad App and it is nicer than using the web page, hopefully it is more secure using FaceID to log in.
Show less
Fantastic Communication App
Using this app with MGH has been a blessing. I get all the latest information and answers to all my questions be it through personal contact or their library of information. I can see when my appointments are, text with my doctors, and do everything else that I need to do with them. This is a great app and it’s always up-to-date and it’s easy to use. I highly recommend.
Show less
Excellent source for all my medical information
I find the gateway a very easy way to maneuver through all medical information. I especially find it convenient for tracking my appointments and results of any testing I’ve had. I use it to communicate with my doctors, who are all available and my non urgent questions are answered in a timely manner. I also like that my doctors have access to my entire medical history. I use the gateway to pay my bills also. Much better on line resource than any other one I’ve used in the past.
Show less
Not enough information
The test results I receive that say See manual report or see pathology report are not helpful at all because those reports are not accessible on Gateway. A person can waste trying to find reports that cannot be seen by the patient. E g received AML MRD note that I could see the report. That report btw would give info re whether there are sub microscopic measurable residual disease. Obviously that’s important information. Yet it is not accessible as the instruction implies. To that extent the direction is materially misleading. Need to make those reports accessible to patients.
Show less
Makes talking to Dr’s & my medical team easy!
I don’t know how I lived without my gateway before this. I use it all the time to check on my test results, request prescription refills, make appointments, read letters from my providers, ask questions when I have them, etc…… there’s so much more I can’t even think of. Everything you need is on this app! They’ve literally thought of everything! It has all your upcoming and past appointments listed and organized so you can see what you have planned or you can read past notes from previous appointments. It also gives you detailed info and instructions for your appointments along with calendar reminders so you can prepare for them and make it there!
Show less
100% HELPFUL
I’m happy to be able to communicate easily with my primary care physician Dr. Reilly, her staff and other physicians. Previously sending messages was very challenging for me as it was timed and since I literally type with one finger, I’m slow. They’ve corrected that issue, but they’ve limited the characters. Which for me can be an issue. Over all it’s definitely a help to ( ME ) patients.
Show less
The Best Portal Around
Where else can you get results to review in record time? This portal is simply the best. I had my sister at walk in care and we got her test results on my phone before the dr even came in to tell us the results. I can write to my dr and get answers in a very short time. I am also my sister’s guardian and I can see her results and talk to her dr by email. I even can see the x rays on line. Incredible. In this era of shortages and excuses this portal truly delivers!!
Show less
Excellent
I have been using the app for years. I saw a continued improvement: easier to make appointments, check test results, pay bills, and communicate with providers. The lab test results are displayed in a visual and easy to understand way. I have 2 suggestions for future improvements. 1) Enable each lab results to be displayed longitudinally, so patients can see the changes over time, same as checking stock price by weeks, months, and years. 2) Add BMI over time. Thanks for making access complex EHR information efficient and helpful!
Show less
Response from developer
Dear Phan, Thank you for your feedback about Partners Patient Gateway. Regarding your suggestion #3, have you tried to send a secure message to your provider through Patient Gateway? If you tap on Messaging within Patient Gateway Mobile, you can send a message to a provider. Thank you again for sharing your feedback.