I received a Frameo, as a present from my daughter and son-in-law, just before they had my first Grandchild, and they have been uploading pictures to me without letting me know they were coming, so it’s a gift that keeps-on-giving!!! I’ve also added photos my wife has taken when we visited so it has turned into a wonderful collage of photos and short videos. The product and app are very user friendly and I highly recommend them for yourself and as gifts to someone special in your life.
I’ve had a few problems using my Frameo as I learned how to use it. When contacting the support team, they have responded quickly, sent their suggestions for fixing what I was doing, and when I couldn’t, they continued to send their solutions until I was successful (the problems were with me not understanding how technology works, not with the program itself!) I love having the frame sitting in my office, with my family’s photos keeping me company all day. Thanks for all your friendly assistance.
I received it as a gift and suddenly it stopped displaying photos and just sits there with Logo on the screen with 3 running dots below logo as though it is booting up but never finishes. No error message. I have had the frame less than one month.
Contacted FRAMEO support via email several times with no response, basically FRAMEO says contact support but they don’t respond. Called the online retailer and they tried to contact FRAMEO support but that no one answered. My recommendation is to look for a different frame, retailer is refunding my money for this product that has no support communication.
Developer Response
Updated: Hi Hank. I'm sorry to hear that you haven't gotten an answer from our support team. Unfortunately I can't seem to find an email from you in our system - could you maybe mark the email with "Hank from Arizona"?
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Hi Hank, We're sorry for the problems you have had with your frame. Please reach out to support@frameo.net, then our support team will do their best to guide you on what you can do. Best regards FrameoI have iPhone 8 plus I had the frame and the app over a year . The frame is in my mom’s house and it was working fine til the last update on the app. It has been constantly crashing over and over again. I deleted and reinstalled the app. Countless time. Not only I lost all my data it is not allowing me to add the frame again before than it keep crashing. It is useless object now!
I tried to reach out to technical service, costomer service but no response to my email. This is unbelievable , when you are spending money and buying the technology they seem to be happy to take your money. But, when it comes to solve the problem no one is around!
This App is quite buggy. After selecting a photo (on the iPhone, iPad, Google Photos, Photo App) and then clicking Next, the selected photo does not appear, but instead the most recent on the phone/ipad photo app. Sometimes it works fine, sometimes it doesn’t. I have contacted the developers from both Frameo and AAEZO but have not heard anything. After updating phone to latest software there is no improvement. This issue is making it difficult to use my AEEZO 10.1 inch frame that I like very much.
I am trying to send pics to my 99 year old grandma’s frame. Your app enlarges the pics I am trying to send and I’m not able to resize it to a smaller size to fit in the circle. I am the app USER and not the frame owner so I can’t make adjustments on the frame from my end. Is there a way, as an app user, that I can reduce the size of a pic so that it fits in the extremely small round circle you provide? On some pics, if they’re a head shot, only the person’s nose or eye fits in the round frame. This app is truly unusable if you don’t have a fix for that. Again, I am the app user and not the frame owner, so if you respond, please respond as it would pertain to an app USER. You mentioned on previous reviews to go into the settings and make changes from there but as an app user there aren’t any settings.....only settings for the frame owner.
Developer Response
Hi Tonskie,
We're sorry to hear that you are experiencing problems with your grandmother's frame. As you mention yourself, you will need to make some adjustments on the frame itself in order to change this.
If you want to change the default display mode when you receive new photos, you can do this in the "Settings" menu > "Display and slideshow" under the section called "Fill frame". Toggle this option off and you will have the full photo displayed with a blurred background.
However I will note down your request of a way to change this for the app user when they send photos, so we can consider this for the future development.
I hope this answer your question, if not please feel free to write us at support@frameo.net - we'd love to help you out! Best regards FrameoI bought this frame for my parents who live in the USA. I just had a baby and live in Canada, this frame allows for me to send pictures of their new grandson in real time. I share this frame with my sister who lives in Europe and wish I was able to view the photos she uploads in addition to her being able to see what pictures I have uploaded onto our parents frame. Also, the ability to have admin rights to see what pictures are uploaded to a frame would be valuable considering some pictures are sensitive. But we are loving this frame, thank you!!
I ordered this for my on Mother’s Day. The frame works great. I love that we can add pictures to the wall now. I plan on getting a second frame one for portrait and one for Landscape format. One thing I would love to see in the App is a way to have one person be the administrator for the frame/multiple frames and can organize ALL the photos frames through the app. Also it would be nice to be able to share from the frame to other frames. Especially since I am trying to get photos from this frame to a second one depending on the picture format. I know Nixplay does this.
Unless I’m wrong, while the Frameo App accesses my photos, so that I can upload them to connected frames, the app will not display the metadata, such as date of the picture, forcing me to flip back and forth between the camera roll and the Frameo app. This is inefficient as hell, and with over 10k photos in my phone, there is no way I can date images to insert this info into the ‘caption’ of an image I’m sending to a frame. A simple display window for this data would be extremely useful and, one would think, relatively easy to provide in the app.
I got the frame for my mom, who lives in another state in assisted living, for Christmas 2019. Little did I know how important that frame and this AP would be this year. She has been restricted to her studio apt since early March. I can easily send her pictures everyday so she has something new to see. She loves it and it doesn’t matter if it was a picture of a bear in Denali we took in 2016, or of our 6 month old lab puppy trying to learn how to swim. I’m looking forward to creating a Mother’s Day Video for her. Thank you for making a great, easy to use product that she doesn’t have to touch after I set it up.
Developer Response
Hi RocketProp, Thank you for the review! We are really happy to hear that you are using Frameo to share a little joy during these difficult times :-) Stay safe!
givemeglenn
Oregon Grammie
Hank from Arizona
@Meltem
cazlindam
Tonskie
swipper2019
belmo3
DamoFist
RocketProp
