Leave a Review MA Lottery
Keno on app needs an update.
The Keno section needs a bug fix. Constantly getting ‘draw error’ when trying to skip through games to see winning numbers drawn for Keno. Also would be great to see a #1 of 30, #2 of 30 option when playing lots of Keno draws so we know how many games we have left to be played.B to the ill
Developer Response
Hello - thank you for the feedback. We will have our team look into this issue.Lots of features on app!
The app does everything you need it to do. You can easily check winning numbers, as well as sort through how many prizes are left on each scratch ticket. The best function is being able to scan tickets, especially Keno, to see if you have won anything. Haven’t had a win over $600 so haven’t used the cashing part, but look forward to hitting big so I can try it out!Show lessTom02301
Developer Response
Hello - thanks for the shout out and leaving us a positive review!Love it!
I live being able to sit at a bar , have some drinks, play Keno, and not have to get up to self scan my ticket or bother the bartender to check. I can just scan on my
Phone. Great job Mass Lottery on the app!HRH Kodiak
Draw Errors
This app is terrible. It constantly has draw errors on Keno. If you buy a ticket for multiple draws and try to watch them on the app there’s a very high likelihood you’ll get at least one draw error and sometimes more. The fun part is after the error it goes back to the main screen so you should definitely pay attention to what game you were on. If you do restart then it no longer tracks winnings and the sound is off.Show lessPuckStopper13
Developer Response
Hello - we apologize for the inconvenience. If you are still experiencing this issue, please reach out to our Player Support team at playersupport@masslottery.com for further assistance.It is absurd to require a Password and SSN JUST to check numbers
Thanks for responding to me. You wrote the following: "We require a social security number to be provided so that we may verify the age and identity of all players. This information is essential to our validation process and to protect the security of player accounts."
I would like the App to have the capabilities of scanning tickets at home to determent winning tickets JUST like at the store. I shouldn’t need to log-in to check my numbers.
I understand that if I have a winner you need my SSN, but just to check my numbers!!!! Haven’t you seen all the stories of systems getting hacked! Your app can have two tiers, one for players who trust you and give you all the info, and another for those who want to just check their numbers. If I have a big winner you’re welcome to get all the info you need at your offices.Show lessKSS_Bentley
Unnecessary Data Collection
There is absolutely no need to need to provide your social security number and bank account information along with dozens of other data points in order to simply scan an old ticket to see if it is a winner. Who at the state even approved this. Disgraceful. I’ll just spend 30 seconds and check the numbers. Scoundrels.Show lessJohn E. Wow
MA Lottery App
I love the app! I wish when playing Keno - if you win $2 - and have more games remaining - that the app says - “you won $2 and have games remaining”. Right now it just says - you won $2.SMURF ADDICT1234666688
Taxes
You should still take federal taxes out. Or give an option to do it or not.
But the service is great.
Thank you!buzza521
Scanner STILL not working on iPhone 14 Pro Max
I’ve used the app scanner for a long time with no trouble on my iPhone XS Max. My new iPhone 14 Pro Max will not focus the camera to enable scanning. Camera works just fine everywhere else.
After I posted above message, I noticed an update purportedly in response to my, and others, dilemma, fixing the issue for iPhone 14 Pro Plus. So I updated the app and tried again.
Perhaps my one ⭐️ gave away the ending. It didn’t work. 😢Show lessHonea Egypt
Developer Response
Hello - We are very sorry for any inconvenience. We are currently experiencing technical issues with the ticket scanner on iPhone 14 Pro & Pro Max devices and are actively working on fixing this issue. We suggest keeping your camera more than 6 inches away from the barcode in order to scan your ticket. If you are still having issues, please reach out to our Player Support team at playersupport@masslottery.com.About time
So glad we can now scan our tickets to check for winner/loser.Echoman1421
