This isn’t a CIA login
This app is absolutely ridiculous when it comes to the “security” measures it has in place making it extremely difficult to login! What do I need to turn my WiFi off for?? And why so many steps before I get to even login to my account? You need my pin, my face/finger print AND password? It’s a PHONE bill, who is going to come in and take my information from that!? That’s if I even get passed the loading screen that seems to be endless, I’ve been on the phone with the IRS in less time! I can not STAND this app and the constant updates that hinder you rather than simplify the bill paying process! The website is no different either which is why I switched to the app but over the years it’s gotten progressively worse! At this point everyone is better off switching providers than dealing with Metro and their mess!Useless with new update.
I used this app to manage my husband's phone plan, make sure the payment goes through, and check his data when he asks me too. He really doesn't like remembering all our accounts logins so I has me keep them all on my phone and computer, and when he needs them he just uses one of my devices. Now this app is useless. I do not have Metro on my phone so I can't access his account anymore. The app crashes on his every time he loads it and even when he tries to uninstall and reinstall. Logging on the website was terrible before, but now it's just barely an inch better then this awful update you all pushed through. Please roll it back.Sam aro
I have been trying to set up my new account to the phone app and I can’t get past the account pin because I don’t have a pin yet because I have no idea how to set it up because there’s no help at all I have a phone and internet with metro but I want to have my account and app on my business phone that I always use but it’s not a metro phone so I’m at a loss as to how I am going to be able to handle my account the phone that I purchased is for one of my children so I don’t want that phone to have access to my account and I don’t want to move my business phone over to metro yet because I am still having trouble trusting my phone number to another cell phone carrier yet after the ordeal that I just went through with Verizon and loosing my business phone number so I’m hesitant about switching my business phone and giving up my current carrier because I am very satisfied with the deal they are giving me and I really want to keep my business phone and personal phone service separate