This app is absolutely ridiculous when it comes to the “security” measures it has in place making it extremely difficult to login! What do I need to turn my WiFi off for?? And why so many steps before I get to even login to my account? You need my pin, my face/finger print AND password? It’s a PHONE bill, who is going to come in and take my information from that!? That’s if I even get passed the loading screen that seems to be endless, I’ve been on the phone with the IRS in less time! I can not STAND this app and the constant updates that hinder you rather than simplify the bill paying process! The website is no different either which is why I switched to the app but over the years it’s gotten progressively worse! At this point everyone is better off switching providers than dealing with Metro and their mess!
I used this app to manage my husband's phone plan, make sure the payment goes through, and check his data when he asks me too. He really doesn't like remembering all our accounts logins so I has me keep them all on my phone and computer, and when he needs them he just uses one of my devices. Now this app is useless. I do not have Metro on my phone so I can't access his account anymore. The app crashes on his every time he loads it and even when he tries to uninstall and reinstall. Logging on the website was terrible before, but now it's just barely an inch better then this awful update you all pushed through. Please roll it back.
I have been trying to set up my new account to the phone app and I can’t get past the account pin because I don’t have a pin yet because I have no idea how to set it up because there’s no help at all I have a phone and internet with metro but I want to have my account and app on my business phone that I always use but it’s not a metro phone so I’m at a loss as to how I am going to be able to handle my account the phone that I purchased is for one of my children so I don’t want that phone to have access to my account and I don’t want to move my business phone over to metro yet because I am still having trouble trusting my phone number to another cell phone carrier yet after the ordeal that I just went through with Verizon and loosing my business phone number so I’m hesitant about switching my business phone and giving up my current carrier because I am very satisfied with the deal they are giving me and I really want to keep my business phone and personal phone service separate
Today I opened this app and stated could not work on wi-fi. Even though app set to auto update developers have went ahead and denied updating so I found within app store there was an update (went in to review) so I updated and reopened, entered my # (on same 'Metro' account wifi) and because my phone is on another device I was sent a confirm text in which this app shuttered on blank screen confirming need to sell my iPad so I can deal with fraudulent carrier practices. While typing Apple employees decide to render my duly store purchased attached keyboard useless completing the DDoS chain and further violating my rights.
Developer Response
Hello! We understand that having a working device is super important! We would love to take a look at possibly getting you a new phone through us. That way you can avoid that and get a phone you know you can rely on. Please come visit a store to check out what we do have.- JeremyThis app is great in theory, but there are so many connectivity issues and bugs. Worst is when you can’t even open the app and it says you have to go through all these manual troubleshooting steps just to regain access - and having the app still not work when trying those steps. Additionally when I change my plan, the screen goes totally white and I have to close out the app and restart it. Was the change made? Who knows.
The farthest thing from usability.
Developer Response
Hi Chance! We know the importance of having convenient, on-the-go account access in the myMetro app! We appreciate your steps to resolve the issue and have your back! Please send us a private message on social media so we can further investigate this issue and get you the access you need. -Josh
https://twitter.com/MetroByTMobile https://www.facebook.com/metrobytmobile/Have to use cellular data to access app. I do not have private relay which is for paid iCloud+ service. My other IPhone SE 3rd Gen works fine. My iPhone SE 2nd Gen has the problem. It is very discouraging to continually having to use cellular data to access app.
My Metro app is working fine now after having trouble with it last month. I don’t know what changed but I’m glad to see that it is working properly now.
Developer Response
I am glad that you can use the MyMetro app with mobile data. If this is an iPhone, you should have iCloud. You can call us by dialing 611 on your phone or connecting to our Facebook page, and we can get more information from you to better help out. We are here for you and always in your corner. GB.I don’t hardly leave reviews but today I am. This app right here seriously need a lot of improvement. I have been using metro for years but I try to avoid using this app for the times I need to pay my phone bill and this consistently asinine app. Is the most excruciating annoying thing ever to be factory installed on a device. The luck of it working in all favor is equivalent to winning money of a $1 scratch off ticket. The automated voice system when you call is a third better than this app. FIX FIX FIX FIX FIX FIX this app to work accordingly with/without internet connection please. Metro makes too much money as a brand to offer such low quality apps and services to their customers.
Developer Response
Good Morning Anon, I do understand your concern. This is a great app and we want you to be able to use it. Please turn private relay off. Go to settings then to icloud tap on private relay and turn it off. Let us know if this worked. GBThis app never works!! I've tried for months to access this app and it never works! I turn off the wifi and it tells me it can't authenticate my account. I've had this account for 5 years. This is ridiculous. Y'all never help when you call the number and customer service in the store is a joke! My son's phone hasn't worked in 6 months without wifi and nobody at Metro can tell me why his data stopped working. Get it together Metro
For a year now, I’ve blamed my gig apps for not working. Turns out, it’s metro that doesn’t work. This service has cost me thousands upon thousands of dollars because it doesn’t work. Next week, I will fork over the extra cash to go back to Verizon just to have a dependable network. “I’m sorry for the inconvenience” doesn’t cut it when the landlady is standing in front of me needing rent. Never again metro. NEVER again.
Update: to the developer response, why in the world would I get on fb to send you a message when I’ve called you multiple times about my network not working. I have been paying for a service and you haven’t delivered. I don’t know what you’re doing over there at metro, but when I open my apps and it constantly says “no network connection”, you aren’t providing service. I’m sick of it and your savings aren’t worth a nonworking network. This sneaky little thing you’re doing with data throttles will eventually get you sued.
Developer Response
We are here for you. We would be happy to see what is going on. You deserve the very best. If you would rather call us you can reach us on your phone by dialing 611. We are on your side. -GBThis app is great in theory, but there are so many connectivity issues and bugs. Worst is when you can’t even open the app and it says you have to go through all these manual troubleshooting steps just to regain access - and having the app still not work when trying those steps. The farthest thing from usability.
Unhappy fam
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Adam Thomas Parker
Chance.Gassman
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Anon 😈
Brwneydgg
A lannister always pays
Chance6666
