So weeks after the interview here I am still not able to use the app. I have even called metro and told them about this they acted like they had no clue anything was even wrong with the app. And it had already been down for 2 weeks when I made the call. It is still flashing when I open it and that’s all it will do. Metro will this EVER be fixed??!!! Do you even care if your app isn’t working???!!! This has been going on for over 3 weeks now!!! This is how I paid my bill and kept up with the amount of hotspot data I have left and now I just have to hope I’ll turn my hotspot on and it will work and I have to go miles to the metro store to pay my bill and get charged $3 to pay. And I get charged to call and pay but I go to the store because at least I can understand what they are saying to me there. The app was one of the best things about the metro over all setup and now it doesn’t work and you all won’t give us a new update to fix it! Yup you all really care about your customers. I can tell.
Developer Response
Hello Ashm. Having a working app is very important! We want to assist and get his tool working as it should for you! On your (iOS15+) iPhone, iPad, or iPod touch, you can turn off iCloud Private Relay in Settings, (your name) , iCloud, Private Relay. On your Mac, Choose Apple menu, System Preferences, then click Apple ID. Select iCloud, Private Relay. Please make sure the app is fully updated. Then go to settings, apps, MyMetro, storage, clear cache.
If you are still experiencing a problem, please send us a private message on our Facebook page.
https://www.facebook.com/metrobytmobile/
We have your back and are here to help! - JeremyI am giving 5 stars because that’s the experience I’ve had with Metro PCS. Nothing fake or not true about my review. I get great service at an unbelievably wonderful price. Customer service has been on point every time I needed help. I do want to say that once I did have a problem with entering my payment information.....the was a problem with the app accepting my information for some reason..... it was a very simple fix. I just pulled up Metro PCS on the internet without using the app for that time. I figured the was a glitch in the app that was making it not do what should have been done.........yeah it took a little more time doing this, but I got the results I was looking for “Paying my bill”. I had no other issues after that. I’m so sorry to hear about all the problems others are having. I know that Metro PCS is working on the issues. After all, NO COMPANY WANTS TO LOSE CUSTOMERS.💁🏾♀️
Developer Response
Woohoo! That is what we like to hear! We love to hear how our amazing family members are enjoying the tools we provide. We are always looking to make things easy, fun, and accessible! We are also happy to hear that the payment issue was just a one time thing. We want to make sure our apps work for our family members. Thank you so much for reaching out and providing feedback!- JeremyThis app works most of the time for what I use it for. One to pay the bill every month. Two to check my data usage on my phone device and hotspot allowance. Three to add or remove services from my phone plan. However I have observed saving a payment method to my profile stops this app from working on my phone. All I get is an error message stating the service is not available. I fixed this error by logging into my account on the Metro website. Removed the save payment method from my profile. Uninstall app from my phone. Reboot my phone. Install app onto my phone. Reboot phone. Wait a few hours. Then the app starts working again. So I don’t save a payment method to my Metro profile. I like using the app too much to screw it up. Also Metro subscribers can pay the monthly bill using the MetroPCS website without incurring additional service fees if the app still doesn’t work. However logging into the website requires using two factor authentication. Whereas the app is a tap away. Entering my card data once per month is no big deal to me since the app is just useful enough to me to justify keeping it on my phone.
Developer Response
Hello! Thank you so much for your feedback! It is because of amazing family members like you that we can continue to grow! We will pass this along. Thank you so much for checking out this app and for using it each month for those payments and changes! We love to provide amazing tools for our family members!- JeremyI’m able to use this to pay my bill, but that’s it. All the other features don’t work. I’ll give it three stars because it does handle the most important thing, but its lack of working features has led to more than one trip to a store, because forget about doing anything on the phone; it’s pretty much luck of the draw with that. All in all though, MetroPCS is basically OK for the money.
I know there are a lot of bad reviews for this app but I’ve used it for about 2 years now to pay my bills and I haven’t had any trouble at all. I also really like the company and phone service they provide. They are easy people to work with and that’s my honest opinion.
I wish I could give this app no stars. Every time I try to put in my payment method it keeps saying that the name or the card number is wrong even though it isn’t. (I’ve checked over it several times) It has nothing to do with my card either because I called the card company and the card is still active. I don’t want to keep calling metro pcs customer service every month just to pay my bill when this app was made to make things easier. And when I call them they make me pay an extra $3 along with my bill. Can you please fix this app? Thank you.
Works great on my iPhone, it’s truly convenient to have when you need to make a payment or change your data plan on the fly. It can also allow you to ask for an extension if you’re a bit late on your payment!
I swear all the 5 ⭐️ reviews I have read are fake or something. This app has only worked once since I have had metro pcs. When I’m on WiFi it tells me to temp. disconnect so they can connect to the metro network or some crap and it goes through this little connecting thing. I get the first little ✔️ and then next I get an ❌ because they can’t verify metros network or some BS! I have updated, uninstalled, reinstalled. The app is just useless. I’m two shakes from switching service! (And P.S. to the person who said it must be our internet, I have full service so if it is my internet then it’s also metros fault for having faulty data)
This app really helps remind me when I need to pay my bill and it’s very easy to make any changes, whenever my bill gets cut I still get like 2 free days of service but only if I use the app that’s very convenient because I can use that free service for a day or 2 until I’m able to go into a metro PCs store and pay my bill. My only concern with this app is NONE, no concern 🤗
Wow. My session was timed out 3 times while i was in a chat with 3 different customer service reps. Way to waste 30 minutes of my time. You literally have to keep your screen moving the whole time you're in the chat with the rep because if your phone screen shuts off due to inactivity, you get kicked OUT OF THE CHAT. And the third time, it just timed me out bc i was on the app for too long!!! Omg how frustrating. It doesn’t ask you if you're still busy or using the app, just decides to lock you out. Just a really annoying app overall. I also can’t see what my past history payments are. You click on the payments tab and it just immediately asks you to pay what you owe. 1 star.
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