Straight Forward App
The App is very useful and helpful but do suffer some crashing issues. But other than that i'd recommended it for download simply because it has everything you need in one app. You can change your plan here, view plan details, as well as pay your phone bill.Mr.Ricks1998
Works great!
Honestly I’ve been with Metro PCS since 2003 and all other prepaid services but metro I’ve had a much more better quality experience. Now regarding this app it’s definitely okay and it gets the job done, my only complaint is that if your cellphone is out of service you won’t be able to connect because you need to turn off your WiFi rendering your cellphone useless that is my only complaint right now lol. Differently recommend to anyone on a budget.Mark&Mafis
Top up data is broken
I’ve had this problem multiple times, and it happened again today. I topped up my data on the app today because I saw I was close to using my monthly allotment. About an hour later while I’m using my phone I get the notification that my monthly high speed limit has been reached. No big deal because I just bought top up data right? WRONG. I check my data usage on the app because I notice my connection is slower. I see 2/2 of my monthly gigs used and 9.5/2.0 gigs of top off data used. I haven’t used any top up data yet and it somehow is calculating 9.5 gigs already used. This has happened multiple times before and it hasn’t been fixed.
The only way to get it to work from here is to spend an hour getting a hold of a customer service agent and they make you reset your wireless settings which causes you to lose all your saved WiFi networks and passwords which is beyond inconvenient. This is unacceptable. If there is a top up function it should work without me having to spend an hour on the phone to get it to work.goodbenjamin
Developer Response
Hello! We understand your frustration. I would be frustrated too if my data was reporting incorrectly! We want to get this fixed for you asap! Please reach out to us via Facebook. There, we can jump into your account and see what our next steps are in getting this corrected for you. We look forward to helping out. https://www.facebook.com/metrobytmobile/ -JeremyDoes what i need it to do
I use this app to check my data usage and pay my bill and it does both no problem. I have to enter my Metro password for each but thats not a problem. The payment charges me practically instantly and i get the confirmation text within 5 minutes. I think the app is great for what it does. Now if they could integrate this app with the scam shield app that would be even better!clogan78
Slow and Annoying
I used to login to my online account to make payments and anything else and I was relatively comfortable with that. After I switched to a plan with hot spot, I downloaded this app to be able to quickly check my usage. The app takes a significantly and annoyingly long time to load and it does not have anything seriously useful AND every time I try to check my hot spot data usage, it prompts me for account pin!! while it doesn’t do that to check my bank account and credit card info! This is as ridiculous as it can be. I needed the app just for this simple thing, to check my data usage quickly, and now it takes me more time than logging into the online account. Absolutely useless.sj-2020
No a happy camper!
Service is keeps cutting on and off like someone’s trying to violate my telecommunication privacy rights protection and data communication privacy rights policy act. Third party customer service help that’s really no help at all. Show my caller ID stopped working, they want you to give out your phone to several techs that hang up on you. I’m not calling back since it’s my fifth day with this service problems that’s always blanks in and out. Cloning and hacking is no sweat for a company that should be securing your telecommunication privacy right. The world of outsourcing, beware!YMail Rating
It got better
People if you are look for improved app it’s here. Ignore all the old negative reviews. The app has saved payment cards to auto payment, also more I like how there is options for everything. I actually used the app more often than the website. Add speed whenever my highest was 87mbps down.
So long as the app is maintained and looked out for any anomaly, it will stay 5 stars.moasem
Pure Crap
The app is mainly geared for paying your bill on line. You can check your usage and that’s about all. No bells and whistles. Boring. 😬
Also, if you’re up to date on your monthly payment and unsuccessfully attempt to top up data for $5, your entire service is suspended. Has happened 4 times and no one can explain why. And, there was nothing wrong with the credit cards I tried. Only works when speaking to a live agent. It’s frustrating and f’d up.MeteoriteMan
They robbed me but made it better
So on April 6th I called a guy on customer service and I wanted to switch to a $30 bill so he said there will be added fees and I said that’s fine then I gave him my card info to pay my bill he then stole 20 extra dollars and set my next bill at $10 more so it would be $40 for a $30plan which made no sense to me but luckily TODAY APRIL 27th the customer service woman I called was amazing and so helpful she seen that guy stole extra money and added extra insurances to my phone that I didn’t need and she was the best customer service I had she knew it wasn’t right and she was destined to get my problem solved if it wasn’t for her I would’ve sued y’all mfs 😂If anyone wants to switch plans keep in mind do it through the app u won’t get robbed and the charges are how they are supposed to begmtbruhh
Bug fixes needed
Normally app works fabulously for paying bills and adding services and being able to contact customer support if and when needed without having to scrounge online for the number. But since update i am unable to access the app just is stuck on loop of opening logo and never gets passed that. Metro please see to it that this bug gets fixed ASAP. Thanks for such awesome service too for a better/much more reasonable price than most, I’d never go to another company for cell service.MUSHIEZZ
