I really like this App! Does everything I need and displays the info I want to find out. Sometimes it is annoying waiting for info to load but overall very nice experience. I especially like that it keeps improving. With new functionality and usability enhancements. Keep up the good work!
Trying to switch my phones on the app since it is the free option, however, the app has a bug that it will have me click “continue” after i typed in the i imei number and then once i do, the same pop up comes up again and it will not go away no matter what i do.
I had enrolled in auto pay and they charged my account 2 days before the actual payment was due. I found it very odd they would do something so dumb. So if you are enrolled in autopay be careful as the day you pay can get pushed back. No reason you’re debiting my account on the 18th when the bill is not due till the 20th! What if the funds had not been available? Thankfully they were but no other company decides that they will charge its consumers earlier to get the money faster! Something very corrupt is going on. So be aware of this place
I remove WiFi in order to make my payment as instructed but it never works anymore. Recently an online employee hacked my account, made purchases to my metro account, but the worse and scary part is that he/she hacked my PayPal and Accorn account.
I don’t know what else this person has access to. So far No one has given me answers. They said the cyber team was going to contact me, but it hasn’t happened yet. When we call customer service they ask for our password and we give it to them without hesitation. Not knowing some of them are criminals and use our private information to steal from us. I demand an answer or I’m going to speak with my lawyer regarding this horrible experience.
And please fix the useless app. It’s getting old.
Developer Response
Oh my, this is not music to our ears. We want managing you account on the MyMetro app to be easy peasy for you. We got your back and are going to get this fixed up ASAP. on your (iOS15+) iPhone, iPad, or iPod touch, you can turn off iCloud Private Relay in Settings, (your name) , iCloud, Private Relay. On your Mac, Choose Apple menu, System Preferences, then click Apple ID. Select iCloud, Private Relay.
If you are still experiencing a problem, please send us a private message on our Facebook page and state "MyMetroReview" for assistance. https://www.facebook.com/metrobytmobile/ -ShellShould be called Metro piece of Sht.. This is the most ghettoest, most low class, low budget trashy company that exists. The people who represent this company are losers with no education, the creators of this company AND app are also low lives. This app stops working randomly for no reason and asks for you to disconnect from wifi. What difference does it make? I shouldn’t have to check my VPN or disconnect from anything at all. Garbage people and garbage company. I wish I can curse here and defile this company and it’s partners and creators but then my review won’t get posted. You are all rapists!
As someone who has never missed a payment let alone been late to pay one, I’m appalled with how horrendous this app functions. If you want an extension on your bill, be prepared to call 5 different people and talk to 3 bots to get it. It says there’s a button but at this point I think it’s just there to mock you because it just doesn’t work! HAHA. This app has made me consider switching services altogether because if I have to endure this obstacle course of an app any longer I may not want a phone at all. It’s made me question if my service is even good to begin with. Overall just be prepared to fight for your life to get decent help!
Developer Response
Oh, dear. We are sad to hear this. To make connecting with us easy, you can visit our Facebook page and we can help with all your concerns. We are here 24/7. We want you to have the best service and be able to use all our convenient apps.
Please send us a private message on our Facebook page for additional support. https://www.facebook.com/metrobytmobile/ -GBI have just transferred my two cell phones from Verizon to T- mobile. The two young ladies working in your Selinsgrove store are very knowledgeable and helpful. They explained everything very well. So far I am very happy with the plan I got and have already recommended them to some of my friends
Can’t connect. Called metro twice. Every time I call, I get access while on the call but when the call ends, it gives me the “Sorry… we’re unable to load your account information at this time” and gives me three options. 1) Try again… which I’ve tried. Nothing. 2) Troubleshooting Tips (went through all 5 steps and still nothing) and 3) Call Metro… which does nothing to help solve the current issue. They even did a network reset so I lost all my voicemails just to make this work… what a terrible app.
I liked that it was a one touch now I can’t even get into the app I keep getting an error I need to log off WiFi and it don’t work at all... I had tried a few things but didn’t work at all so now I have to go on to chrome to log in and pay for my bill or wait until after my phone is shut off to make a call since I can’t even log into the app so irritating. 😖 I tried once again but still
The same, grrrrrrrr
When you sign up for service to take advantage of any of their “gift card” promotions make sure you read all of the fine print.
I recently signed up with Metro and am financing my phone with my Apple Card. I specifically switched to a prepaid service so I wouldn’t be tied to any one carrier to get a “free” phone and I could go wherever I choose. However because I got the new iPhone about a week after I started service and transferred from my old phone I was ineligible to receive the $200 gift card. Dumbest thing ever, why does it matter if I got a new phone when I signed up and brought my own device anyways?
At no point did they even come close to making it easy to see that anywhere when advertising the offer. The service has been fine and the customer service has been fine, but I’m still switching to a different carrier because of the lack of transparency.
Developer Response
Hello Quake. We assure you that we were never trying to keep anything from you. You can see full terms to each of our promotions on our website or in store. It is always good to read the full terms of something before agreeing to it. We do understand your frustration though and hope that we can mend this relationship. We hope you decide to stick with us and see what amazing things we do have to offer! - Jeremy
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HMMM, 😡😡😡
Quake0317
