Unusable
The initial registration process and overall menu navigation were very smooth, but as soon as we went to checkout for a bubble tea place the entire thing fell apart - buttons wouldn’t respond, entering verification codes would at first receive no response from the prompt, then suddenly pass moments later, cancelling a card entry would cause the entire menu to become unresponsive. Tried to order more than a half dozen times across two phones, every attempt failed at a different step. I have no ill will against the app and I earnestly wanted to use it, but it just wasn’t functional.
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Good start... Could use some improvement
OK app. Needs several areas of improvement
1. Show restaurants wether open or not. We could be looking for later, tomorrow, etc.
2. Don't require app to need location or notifications. Instead allow me to set my location - i live in the same location day to day
2. Would be nice to"favorite" restaurants so we don't have to search and can instead just go to a favorite
1. Show restaurants wether open or not. We could be looking for later, tomorrow, etc.
2. Don't require app to need location or notifications. Instead allow me to set my location - i live in the same location day to day
2. Would be nice to"favorite" restaurants so we don't have to search and can instead just go to a favorite
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Great with a few requests
Would love the option to put in an order for a specific time or to write up an order and it not get sent until 20min before I want to pick up. Would also love to keep looking at the menu even when stores are closed. Overall though, great!
Good start
But 1. Wish you can view menu after the restaurant closing. 2 not every items eligible for rewards. 3 wish they had more places in my college area to participate, but I will contact them on matter if I can promote they app to restaurants.
I might update ratings after using it if I won’t have any issues.
The thing I wish the most they would put into app that if restaurant wants they could sell unused or food to be thrown away at the end of the day that other customers did not picked up for discount like Food for All app does it. Therefore helping reduce food waste and save money.
I might update ratings after using it if I won’t have any issues.
The thing I wish the most they would put into app that if restaurant wants they could sell unused or food to be thrown away at the end of the day that other customers did not picked up for discount like Food for All app does it. Therefore helping reduce food waste and save money.
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Rewards change without notice
Once I gathered enough points for a free slice of pizza I waited for a good opportunity to go with friends. I promoted this app to everyone I know and we usually use it around Cal. When the time came to redeem my free pizza, the points changed without notice. It went from 5 points a slice to 10. No way can I manage to get 10 points.
Edit— that above was my 2 star review. I am upping it to 4 stars because they changed the reward around which balances out my frustration. I am pleased they didn’t make it impossible to get free rewards.
Edit— that above was my 2 star review. I am upping it to 4 stars because they changed the reward around which balances out my frustration. I am pleased they didn’t make it impossible to get free rewards.
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Ok ap but needs upgrades
Ok around town, but here are two serious limitations:
1. At a busy restaurant, you are not told how long the wait is until AFTER you commit to the order. I’ve had some waits of 40 minutes, when all I wanted was a cup of coffee and a breakfast sandwich.
2. If you are outside a certain distance from a restaurant, you can’t order. I work 20 miles from home, but I can’t order from a restaurant near my house just before I leave the office. So much for picking up dinner in the way home.
But I’ve learned that a phone call still works!
1. At a busy restaurant, you are not told how long the wait is until AFTER you commit to the order. I’ve had some waits of 40 minutes, when all I wanted was a cup of coffee and a breakfast sandwich.
2. If you are outside a certain distance from a restaurant, you can’t order. I work 20 miles from home, but I can’t order from a restaurant near my house just before I leave the office. So much for picking up dinner in the way home.
But I’ve learned that a phone call still works!
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New App that Needs Some Help
This is a great app in theory and I won’t deny that free or discounted food is definitely a plus; the problem is getting that free or discounted food with an app that only partially works.
Some minuses:
- I’ll get a notification for a discount or deal but when I go to the app it’s not there (may appear days later)
- The location of the store is not in the order when you are confirming and placing it— I ordered from the wrong location and had to call and cancel my order. Then I had to contact customer service to get my money back.
- It will advertise discounts like 40% off your order but only apply the discount to PART of your order (& partial application was not part of the advertised deal)
- If I add the deal to my cart, decide not to use the deal but go back minutes later it won’t apply the deal to my order (even though I never used the deal/discount and it didn’t expire)
- I’ve chatted with customer service (which takes about 1/2 hour to and hour to respond) about all of the above issues with no resolution. They are friendly and try to be helpful but they point to solutions that don’t work... they really just need to fix the app.
Some minuses:
- I’ll get a notification for a discount or deal but when I go to the app it’s not there (may appear days later)
- The location of the store is not in the order when you are confirming and placing it— I ordered from the wrong location and had to call and cancel my order. Then I had to contact customer service to get my money back.
- It will advertise discounts like 40% off your order but only apply the discount to PART of your order (& partial application was not part of the advertised deal)
- If I add the deal to my cart, decide not to use the deal but go back minutes later it won’t apply the deal to my order (even though I never used the deal/discount and it didn’t expire)
- I’ve chatted with customer service (which takes about 1/2 hour to and hour to respond) about all of the above issues with no resolution. They are friendly and try to be helpful but they point to solutions that don’t work... they really just need to fix the app.
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Won’t let me verify my number
I got a new number a few months ago, and it turns out someone (who used to have my number) used snackpass. The app won’t let me verify my own number. I’ve contacted their customer support but they keep repeating that they can’t make changes to this other persons account (although I have never specifically asked them to do anything to that persons account; I just asked to let me enter in my own number). Great way to systematically lose potential customers over lazy existing customers who couldn’t bother to update their account info.
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WOW!
So easy! So convenient! Met these two great guys, Randy and Thomas, and they told me to download the app. Picked up some food after Boston Calling and it couldn’t have been easier!! Going to recommend this to my whole dorm! So excited to keep using this great app! 10/10 !
THE app for college areas!!
I am a student and snackpass has revolutionized “grab and go”. With the student discounts and reward system that is implemented in the app, it is a win win for all parties involved. The only downside to this app would be that now I don’t have an excuse to be late to my 9am lecture due to a long line during a morning coffee run because with snackpass i can SKIP. THE. LINE. if possible i would give 10 stars.
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