Snackpass is great, but the app could be simpler
Snackpass seems to do a good job in supporting local business and making it easy for people to order food. The app itself, however, has amassed a ton of feature bloat recently. All the random 3D chicken / accessories that popped up in the app this year make it seem like some cheap game and drive it away from its purposes.
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If I could give zero stars I would
Horrible customer service. The app sent my order to a store over an hour away even though my location is set and I had just placed an order with another store in my area. When I was in the store close to me and realized my order wasn’t being prepared I was instructed by the app to call the store an hour a way to deal with it myself. The store told me to contact the app. There is no number to call so I was left to text back an forth with someone who gave me info on something completely unrelated to my issue and did not help me at all. I’m did not receive my order and I did not receive a refund. So using this app just cost me money. WILL NEVER BE USING AGAIN.
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Location privacy
In case anyone cares about sharing their location, if SnackPass does not have your location, you will receive a “Store out of range” warning. Well, not a warning, you cannot order unless you give them your location. Even if you have ordered fifty times before, they need to know where you are. You can be walking toward the restaurant and fifty yards away, SnackPass needs to know where you are. They could just give you a friendly reminder that you may be out of range (or not, they don’t know). No, you are given the “Sorry Charlie” message, go elsewhere.
Funny, because they advised me to use the web link as it does not have the geofence.
Funny, because they advised me to use the web link as it does not have the geofence.
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First and last time ordering through this app
This was my first time ordering delivery through this app. The ETA was 32-37 minutes, I believe. After about an hour, the order still wasn’t there. I checked the status of the order and it said “completed”. There is no customer service number, so I had to use the chat in the help center... no response. I called the restaurant and they informed me that the order was literally still sitting on their counter and that there’s nothing they could do from their side. Horrible experience. Deleting app.
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5 star app!
Snackpass has made it so much easier to be a college student on a budget! It’s also so fun being able to send my friends gifts or special discounts just for using the app! Also the app makes it much easier to get food on the go super quick and easy!
Use delivery
Don’t use the pick up feature. It’s faster to wait in line, order, eat, then go for seconds and eat again.
However, the delivery is awesome. No fees and the menu prices are much cheaper than Uber eats or doordash. Food also is much quicker.
However, the delivery is awesome. No fees and the menu prices are much cheaper than Uber eats or doordash. Food also is much quicker.
Bad customer service + refuse to refund
Poor customer service and unapologetic staff. I’ve had so many issues with Snackpass/how when I order off of Snackpass vs. place an order in store, the Snackpass order is incorrect and missing ingredients. This could be the stores fault or Snackpass, but I’ve seen this trend too many times. Additionally, many of the wait times are inaccurate (pickup in 15 minutes, turned out to be 50 so waiting in the cold for 30+ minutes) and their double charging issue is completely unacceptable. I had placed a large order on snackpass and the app started not responding, so naturally after waiting 5 minutes I restarted it. However, unbeknowst to me snackpass charged me twice, didn’t send a notification, and doubled my order to the store (totalling around $50). When I arrived, they told me I had two orders of the same items and to take it, and I sent Snackpass a message about their bug. In turn, they said it was my fault for having bad internet connection (GREAT customer service) and they would give me $5 credit. Wow! How generous. When people working for a growing app such as Snackpass respond to ur concerns about their bugs by insulting your financial position/wifi connectivity, huge huge red flag. Needs work on decent customer service and fixing bugs. 👍🏻
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Best customer service among all similar apps
I’ve been using all food delivery apps for many years, cuz I don’t have a car. Snackpass always offers me the best experience of customer service. They almost always refund me in full amount if there is any problem with the food. And when I complained about a package issue in one of my orders, the next time I ordered from that restaurant I found out that the packaging issue was sorted out, meaning they indeed made their efforts to contact the restaurant to improve things.
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NO Customer Support Available
I have been an avid Snackpass user in the past, but am EXTREMELY disappointed with the lack of customer support I have received. After placing an order on the app last week, I was banned from the app for no reason and could not open the app on my phone. I have tried contacting the support line through email and Instagram DM, but have not received any replies through email and through Instagram DM I was ghosted after an initial inquiry. My credit card information is still on the app, and I have no means to access my account to remove it for privacy reasons.
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If you don’t have Snackpass I don’t get why
After downloading Snackpass and trying it for 2 weeks I deleted all my other food apps. Here’s why:
1. Has the restaurants I actually like to eat at
2. Talked to owner of one of my favorite spots - they don’t take crazy commission and actually help small businesses, unlike some of those other food apps
3. I can send my friends food as a birthday present or a just because present directly on the app - no more venmoing people $
4. They have exclusive discounts
5. The cute little chicks you hatch with your friends & I like to see who my friends are sending points to
6. Good loyalty programs and student discounts
1. Has the restaurants I actually like to eat at
2. Talked to owner of one of my favorite spots - they don’t take crazy commission and actually help small businesses, unlike some of those other food apps
3. I can send my friends food as a birthday present or a just because present directly on the app - no more venmoing people $
4. They have exclusive discounts
5. The cute little chicks you hatch with your friends & I like to see who my friends are sending points to
6. Good loyalty programs and student discounts
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