Leave a Review Snackpass
Very hard to cancel order
Please make sure your order is correct before placing it. Or you have to call the stores to cancel and probably won’t get refund.
Also this app often recommend stores far away even when there is one of the same nearby. Please check the location carefully.Amun.Philly
bad app and customer service
I have been trying to change my email on the app for literally years. For some reason the service does not allow you to do so even though every other website ever invented does. They recently added an option on the app to change email. When I tried to do that it didn’t work. I contacted customer service and they said changing email was not a feature they supported. Worst companyShow lessJess57585
Bad customer service experience
When the app worked, it was convenient and handy.
Now I’m having trouble to log in from whichever way that’s offered in the app. Tried to reinstall, restart the phone, reset the password of my email log in. None of the above worked.
Tried to get help from customer service. Someone responded and then no more responses. Problem still unresolved. 🙃Show lessBunnyMartini
got $20 free when i had a promo to my fav bbt place
slayyyhip..17
This App should be called SneakyPass
IThe app will add tip automatically until you uncheck it, the section is all the way on the bottom and easy to miss. It has a reward system which requires you to share all of your contact info in order to get the reward. I do not support this kind of business ethic. Will remove it from my phone. I also will no longer support YiFang supporting platform with low ethnic business model.Show lessRecently User
Wish more places in my area used snackpass
I use it at work where its popular but I’d go broke buying food if they had one near my home, so convenientllgllg2
Time estimates always wrong
The time estimate in the app shows one thing before you order but immediately doubles as soon as the order is submitted. I went back after an order was placed and the lower estimate still shows. This happens consistently and is immediate, so it’s not that the restaurant is manually changing it after.
Why are you advertising 7 minutes for pickup and then 15 as soon as I hit submit? These should be the same so I know the correct information before placing the order.
The restaurant I am going to uses Snackpass for almost all orders (including on the in-store touchscreen), so the app clearly has the information to provide an accurate estimate but for some reason does not.Show lessreviewer0102030101
No filter by distance
This is the most harebrained update I’ve ever seen! Prior to this update, results were filtered by distance, making it very convenient to order from stores within walking distance. This change hurts businesses and customers! Customers now have to REMEMBER what stores they like so they can search it up, and businesses lose out on people who are looking for convenient places to eat! What a terrible design choice! Please make ways to filter the list of restaurants so that using this app isn’t such a painful experienceShow lessAPPLESMARTY
Stolen and hungry.
I have had good luck with snack pass. Until today. My order was left outside my job and was taken before I was able to get it. I was not called or texted about the delivery being here. I would have told them they can just leave it. I work in new haven on a busy street. Someone had a free meal on me. When I spoke to support I was told I would get a refund in 48 hours. That doesn’t help me today when my food was taken. I wanted the order replaced or a credit to order it again. They never replied to my last response. I waiting for 10 minutes.Show lesshungry in new haven
Uslesssss
Doesn’t work if you have international numberJl123451
