Leave a Review Bigtoe
Best App Ever!
I love that I can connect with massage therapist when I’m traveling and have them come to my home for my fiancé and myself!JSF0814
Developer Response
Thank you for your lovely review! We're delighted to hear that our service adds comfort and convenience to your travels. Enjoy your massages, and we look forward to serving you and your fiancé again soon!You are awesome
Great service and experienceamirboxing
Developer Response
Thank you for your kind words! We're delighted to hear you had a great experience. Looking forward to serving you again soon!Fake
Deceiving as they tell you to pay the price upfront and that you’ll have an option to see the reviews and pick the therapist. But as soon as someone books then they automatically get your spot; leaving you with no options. Also, customer service are a joke and would rather argue than help. Better to just skip this middle man and book someone yourself.Show lessLionheart11485
Developer Response
Thank you for sharing your thoughts. We'd like to clarify that our website and app explicitly state that bookings are confirmed once a therapist accepts the requested time. It's possible that this information might have been overlooked during your booking process. To respect the valuable time of both our clients and therapists, our platform is designed to streamline the booking process without requiring excessive back and forth communication. We appreciate your understanding and hope you find our services more suitable in the future.Absolutely fabulous
My masseuse was amazing. 10/10 I would recommend. I will definitely book again!Nova2109810974
Developer Response
Thank you for the wonderful feedback! We're super delighted you had an amazing experience with your therapist. We look forward to your next booking and appreciate your recommendation!Never worked!
My husband tried this app for hiring a masseuse for in-home therapy. I have a terminal illness and needed massage badly to improve my quality of life. Bigtoe confirmed, then cancelled, then rescheduled, then cancelled and rescheduled again, without even asking, then for the 6th attempt, the provider just didn’t show. One star for them apologizing and refunding. But, I cannot recommend.Show lessFlynn'sMom
Developer Response
We apologize for the inconvenience caused during your experience with Bigtoe. We're glad we could resolve it with a refund, but we recognize the importance of reliable service. We're working on improving our processes to ensure such mishaps don’t repeat. Thank you for your feedback; it helps us grow and serve better.No call, no show
First time using the app and had a no call, no show. Was prepped and had arranged care for my toddler for nothing. Extremely disappointed. No way to contact the person directly, no reviews on therapists… conveniently.TDrewz
Developer Response
We're deeply sorry to hear about your first experience with our app. Your time and preparation are important, and we understand the inconvenience this caused. We're committed to improving and would like to resolve this promptly for you. Please contact us so we can address your concerns and ensure your next experience is a positive one.SCAM ALERT🚨🚨
I cancelled a few minutes after confirmation, cause I waited a while and didn’t get confirmation, and changed plans, but now they are keeping 50%, although it clearly says upon check out that you won’t be charged until after service, SCAM SCAM SCAM!!joyfeld
Developer Response
We're sorry for any misunderstanding regarding our policies. While it's true we charge after service, cancellations made after a session is confirmed may incur a fee to compensate our therapists for their reserved time. We strive for transparency and satisfaction, so please contact us to discuss any issues. We're here to ensure your experience with us is positive and clear.Scam
This app must be a scam. They want 30% up front Non refundable, And the other 70% 24hrs prior to your appointment….. as soon as I declined my offer and told them I didn’t feel comfortable they never responded to my email…. Just seemed weird and off….Argyle48
Developer Response
We're sorry to hear about your concerns and any confusion regarding our payment policy. We take your trust and security very seriously. If you have any questions or need further clarification, please don't hesitate to reach out to us. We're here to provide a transparent and comfortable service for you.Scam & Fraud
I was charged for a session I didn’t have. It was almost $200. They app says I wouldn’t be charged until session complete, but they charged me anyway. I don’t know how they’re allowed to steal from people.Jj fish176
Developer Response
Hello, we're sorry to hear about your experience. Please be assured that it is never our intention to charge for services that weren't provided. Sometimes, a pre-authorization charge may appear on your account which is not an actual charge. If this is not the case, and you were indeed charged incorrectly, we'd like to resolve this issue immediately. Could you please reach out to us directly? We'll make sure to rectify the situation as soon as possible. Your satisfaction is our priority. Thank you.Pathetic
I downloaded the app booked a massage first they advised me to change the timings and book the massage on their desired timings I refused then a massager booked for Sunday 11:30 and at 11 o clock they called me told me that massager won’t be show up due to bad weather 😀😀. The asked me to change the timings to 2 PM I simply refused and now waiting for my money back. I don’t know but the worst ever experienceShow lessMr. Awan
Developer Response
It appears that unforeseen circumstances related to bad weather led the massage therapist to suggest rescheduling the appointment. We stand by our therapist's decision in this situation. Rest assured, your refund has been processed swiftly.
