They won’t leave you alone
I downloaded a trial of Humanity because my work needed a new scheduling app. Immediately after I signed up I got a phone call them from. After playing around for a couple of days it had some features I liked and some that didn’t work out for our business. Ultimately the reason I decided to not go with Humanity was because they called and emailed me daily. I emailed saying that if I had questions I would reach out and still got automated emails. Our trial ended over a month ago and I am STILL getting phone calls and emails from Humanity. Leave me alone! I’m just not that into you! I have told others looking for scheduling apps that they are obnoxious and won’t leave you alone.
Show less
WORST APP EVER- CANT UNENROLL MY DATA
I’m a working professional/Director in NYC. I signed up to see how the platform works. I didn’t even USE the platform. I wanted unenroll and disable my account because I didn’t like the infrastructure but I can’t. They have my data and they don’t delete/disable/cancel my account. The customer service is asking me to make someone else the admin…. NOBODY ELSE IS ENROLLED. I REPEAT NOBODY. Who am I going to make the admin if there is NOBODY else enrolled. They don’t accept my disable my account request because i have to make some else ADMIN? I AM ALREADY THE ADMIN. So weird and unprofessional I’ll tell all my HR connections on LinkedIn that they should not use this app…… THE WORST.
Show less
Great system
I have been very pleased with humanity, both the current version as well as prior versions. My only complaint is that it is still a little expensive. Obviously with a larger workforce you benefit from the economy of volume.
For my particular business there are only seven of us so the price per employee is a little steep.
For my particular business there are only seven of us so the price per employee is a little steep.
Show less
So consistent
This app doesn’t mess around I love this app my company is so savvy to use it I love how it les me know how long I’ve been on a break that it doesn’t let me clock on early how it keeps reminding me of my shift I LOVE it !!!! It just makes me love whom I work for more because it makes me think that the company I work for made the app up themselves !!! LOVE !!!
Show less
Calendar view
They adjusted the calendar view and it gives you the option to switch back to the old, but no option to switch back again to the new style?
Trash services for employees
I have worked for 2 companies that used this app, both integrated with adp. Both companies committed labor law violations and used this app to manipulate clock in times or clock out times to short pay. They also both used to load their polices on. Both companies once challenged by legal recourse can block the employee from
All access to any of the data on it including tracking data. TCP/ humanity will not help you get any of the evidence data as they only care about the company using the service.
All access to any of the data on it including tracking data. TCP/ humanity will not help you get any of the evidence data as they only care about the company using the service.
Show less
Locked out of my account
I forgot my password and have tried on multiple occasions to reset the passcode and I never get an email with a resettable link or anything to help with getting back into the account.
Response from developer
Hi there and thank you for your feedback. We apologize for the inconvenience and we'd like to explore the issues that you mentioned in more detail. Please reach out to our Support team at support@humanity.com.
Reliable App!
This App is great! Can edit shifts, and add/remove staff from shifts directly from app, clock in/out staff, edit their times, etc. No computer necessary! Also love how it gives notifications 24 hours in advance about an upcoming shift.
The only reason for 4 stars is that when I look at an employee profile for their phone number, it does not allow me to copy the number. It’s either call that number or nothing. It’s a very small, minor annoyance, but one that would be EXTREMELY helpful. Especially during the times I would prefer to text my staff instead of calling them. Not sure if this is blocked due to Apple or an oversight on devs. Fingers crossed this will get changed!
Despite that, super reliable, super fast to load, haven’t had an issue in a very long time (last time there was a problem, this app was still called Shiftplanning!).
The only reason for 4 stars is that when I look at an employee profile for their phone number, it does not allow me to copy the number. It’s either call that number or nothing. It’s a very small, minor annoyance, but one that would be EXTREMELY helpful. Especially during the times I would prefer to text my staff instead of calling them. Not sure if this is blocked due to Apple or an oversight on devs. Fingers crossed this will get changed!
Despite that, super reliable, super fast to load, haven’t had an issue in a very long time (last time there was a problem, this app was still called Shiftplanning!).
Show less
Getting harassing phone calls from them
I explored this organization three years ago, but very quickly (after one exploratory phone call and demonstration) realized it was much, much more than we needed for our purposes.
Now, after retiring, I have had repeated calls from them, “following up on old contacts”. Each time, I tell them that I am retired and do not need their services, and each time I am assured that they will “make a note on my file”. This morning’s call was before 8AM on the west coast. These repeated calls are extremely unprofessional. A company whose focus is on organization should be able to keep better records, and NOT keep calling back.
I see most users are happy with the app, but if you turn them down, you will be on their radar forever.
Now, after retiring, I have had repeated calls from them, “following up on old contacts”. Each time, I tell them that I am retired and do not need their services, and each time I am assured that they will “make a note on my file”. This morning’s call was before 8AM on the west coast. These repeated calls are extremely unprofessional. A company whose focus is on organization should be able to keep better records, and NOT keep calling back.
I see most users are happy with the app, but if you turn them down, you will be on their radar forever.
Show less
Response from developer
Hello, we apologize for the inconvenience and would like to see this through. Please, contact our Support team at support@humanity.com with your details so that we can check in with our colleagues from the Sales team.
Widgets
Very good app overall but the Widgets in my Iphone 12 home screen is not working! Not showing any of my work schedule. Is it a problem from the app?
Response from developer
Hello Alex, and thank you for your feedback. We are aware of this issue and working on a fix that should be available soon. If you need any additional help, please reach out to our Support team via Live Chat or at support@humanity.com.
